Jacey Olson
Broker Associate at Rocky Mountain Real Estate Advisors- Claim this Profile
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Bio
Credentials
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Pricing Strategy Advisor
National Association of REALTORS®Apr, 2020- Oct, 2024 -
Real Estate Broker, Associate Broker, And Salesperson (License)
State of ColoradoJun, 2003- Oct, 2024
Experience
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Rocky Mountain Real Estate Advisors
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United States
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Real Estate
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1 - 100 Employee
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Broker Associate
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Apr 2015 - Present
· Exceeded $4.5M in real estate sales in 2020 and joined the elite SMDRA One Carat Diamond Circle Club · Achieved top 3 listing agent for Rocky Mountain Real Estate Advisors in 2020 through implementation of effective relationship sales techniques · Cultivates relationships and builds rapport with home buyers, sellers, mortgage and title companies, vendors, and attorneys · Interviews clients to identify needs, style preferences, and budget guidelines; conducts tours based on pre-determined criteria · Educates clients on neighborhood amenities, property features and benefits, and home lending guidelines · Influences negotiation processes by conducting comparative market analysis to identify trends and maintain a competitive edge · Manages multiple calendaring systems to navigate home inspections, repairs, and mortgage lending requirements Show less
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Licensed Processor/Data Entry
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Sep 2014 - Present
· Collaborates with colleagues, insurance agencies, and clients to create positive experiences and increase profitability · Manages data entry of endorsements, audits, and renewal policies; reviews records and prevents company losses by ensuring 100% accuracy · Distributes renewal policies promptly; exceeds company standards and results in increased client retention · Communicates effectively with clients to answer questions and resolve conflicts; documents conversations within account files · Provides executive-level administrative support; performs data-entry to manage accounts, enter orders, and update policies Show less
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CNA Insurance
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United States
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Insurance
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700 & Above Employee
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Sr Customer Service Rep
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Oct 2011 - Apr 2014
· Managed 50+ multi-lined phone calls daily; provided prompt, professional service to policyholders and insurance agents · Trained and mentored new employees on company policies, procedures, best practices, and customer service standards · Exceeded company metrics, KPIs, and quotas for quality control, customer feedback, and call volume · Identified root cause of concerns and suggested corrective action initiatives to resolve conflicts · Managed 50+ multi-lined phone calls daily; provided prompt, professional service to policyholders and insurance agents · Trained and mentored new employees on company policies, procedures, best practices, and customer service standards · Exceeded company metrics, KPIs, and quotas for quality control, customer feedback, and call volume · Identified root cause of concerns and suggested corrective action initiatives to resolve conflicts
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Owner
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Feb 2007 - Oct 2011
· Developed and implemented customer service policies and procedures; created positive experiences to achieve 100% satisfaction · Created marketing campaigns to effectively sell residential elevators, dumbwaiters, and maintenance plans · Oversaw daily business operations including client acquisition, accounting, customer service, and scheduling · Developed and implemented customer service policies and procedures; created positive experiences to achieve 100% satisfaction · Created marketing campaigns to effectively sell residential elevators, dumbwaiters, and maintenance plans · Oversaw daily business operations including client acquisition, accounting, customer service, and scheduling
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Education
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2011 - 2014
University of Phoenix
Associate's degree, Business/Commerce, General
Community
