Experience

Praece Consulting

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Support Lead

  • May 2022 - Present

  Developed and lead a team of consultants to deliver excellent client experiences, focusing on empathy, intense advocacy, and deep understanding of a client's business and workflows, managed workloads for consultants and delegated tasks to balance demand, coached in-the-moment to develop new skills, address inconsistencies, and align behaviors, served as the first point of escalation for technical and client-relationship matters, met regularly with clients to realign priorities, educate on new technologies, and discuss potential projects, assisted with planning and management of projects Show less

• Consultant

  • May 2019 - Jun 2022

  Provided consulting to clients on a variety of technology-related subjects, providing recommendations and implementing solutions that eliminated obstacles and optimized workflows and performance; administered diverse desktop, laptop, and server systems running Windows, macOS, and multiple distributions of Linux; managed enterprise applications, systems, and services, including Active Directory, Office 365, Azure AD, Google Workspace, Hyper-V, ESXi, and Veeam; built and maintained desktop and server systems; designed, deployed, and maintained networks using ACLs, VLANs, VPNs, RADIUS, and more; developed custom automation solutions using PowerShell, Python, and Selenium; designed, deployed, and maintained custom software solutions using systems including ASP.NET, Django, PostgreSQL, Microsoft SQL Server, IIS, Nginx, and more Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Aug 2017 - Jan 2019

  Managed the performance and operation of the store, recruited, trained, and developed team members and other members of management, facilitated the development of staff at other stores in the area, regularly reviewed forecasts and audited profit and loss reports and developed strategies to maximize growth of profitable sales categories while minimizing losses from shrink and inventory errors Managed the performance and operation of the store, recruited, trained, and developed team members and other members of management, facilitated the development of staff at other stores in the area, regularly reviewed forecasts and audited profit and loss reports and developed strategies to maximize growth of profitable sales categories while minimizing losses from shrink and inventory errors



GameStop

• United States
• Retail
• 700 & Above Employee

• Store Leader

  • Jun 2016 - Jul 2017

  Managed the performance and operation of a $2 million store, recruited, trained, and developed team members and other members of management, facilitated the development of staff at other stores in the area, regularly reviewed forecasts and profit and loss reports and developed strategies to maximize growth of profitable sales categories while minimizing losses from shrink and inventory errors

• Assistant Store Leader

  • Sep 2015 - Jun 2016

  Assisted the Store Manager with managing the performance and operation of a $1.6 million store, recruited, trained, and developed team members and other members of management, facilitated the development of staff at other stores in the area, regularly reviewed forecasts and profit and loss reports and developed strategies to maximize growth of profitable sales categories while minimizing losses from shrink and inventory errors, ensured operational compliance with federal regulations and those set by the Army & Air Force Exchange Services by cooperating with the Service Business Manager Show less

• Temporary Store Manager

  • May 2015 - Sep 2015

  Managed the performance and operation of a $1 million store, recruited, trained, and developed team members and other members of management, facilitated the development of staff at other stores in the area, regularly reviewed forecasts and profit and loss reports and developed strategies to maximize growth of profitable sales categories while minimizing losses from shrink and inventory errors

• Assistant Store Manager

  • Aug 2009 - May 2015

  Assisted the Store Manager with managing the performance and operation of a $1 million store, recruited, trained, and developed team members and other members of management, facilitated the development of staff at other stores in the area, regularly reviewed forecasts and profit and loss reports and developed strategies to maximize growth of profitable sales categories while minimizing losses from shrink and inventory errors



Hesse-Schniederjan HVAC

• IT Technician

  • Sep 2008 - Apr 2010

  Managed and maintained the company network, website, servers, and a small fleet of computers, phones, and printers, assisted users with resolving technical problems and workflow issues, documented workflows and technical processes for users, consulted leadership on purchasing decisions and implementation of new technologies

• Office Assistant

  • Jun 2007 - Aug 2008

  Assisted with organizing paper documents, entering data into ERP system, and facilitating customer requests with staff