Experience

cyberFolks.pl

• Poland
• IT Services and IT Consulting
• 1 - 100 Employee

• Junior IT Support/Administrator

  • Mar 2023 - Present

  Hosting serwerów (www, VPS, Dedykowanych, Usługi hostingowe) Obsługa zgłoszeń odnośnie hostingowanych serwerów. Naprawa błędów stron internetowych hostingowanych przez Firmę Cyberfolks.S.A. Przykłady: - Weryfikacja oraz ustawianie Strefy DNS( Adresy DNS, Rekord A domeny, Weryfikacja adresu mailowego domeny(SPF, DKIM, DMARC) - Weryfikacja logów serwera np w celu identyfikacji problemu poczty wychodzącej/przychodzącej (po konkretnym adresie IP, adresie mailowym, daną frazą za pomocą komend LINUX - Zarządzanie i weryfikacja wszelkich Przekierowań maili(Aliasy, CatchAll) -Wszelkie błędy 500, 503, 404, 403 itp. - Weryfikacja i poprawa uprawnień plików, ścieżek, ewentualne poprawki nanoszone na skrypty stron, poprawa ustawień i wersji PHP dla danej strony. - Tworzenie, przywracanie kopii zapasowych plików stron internetowych - Generowanie, przypisywanie certyfikatów SSL Podałem najbardziej ogólne informacje, zakres obowiązków i działań jest o wiele obszerniejsza. Show less



VECTRA

• Telecommunications
• 300 - 400 Employee

• Agent call center

  • Oct 2021 - May 2023

   Customer service, mail correspondence  Analyzing and summarizing financial information  Creating high-quality reports and presenting data  Cash reports, monthly reporting  Ordering and verifying office documents  Preparation of documents necessary for new contract  Invoicing, handling incoming and outgoing correspondence  Preparing reports and protocols for the needs of the supervisor  Management to provide direct customer service and support to internal clients, investment managers and central support teams to ensure timely and error-free processing and to facilitate the resolution of problems related to complex events.  Coordinating work with team leaders and internal departments to meet customer needs Show less



FG Energy

• Poland
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Representative and pricing specialist

  • May 2021 - Sep 2021

   Preparing meetings for every single clients  Pricing and presenting product individually  and Participating in company meetings planning new strategies implementing them  Raporting my daily work to my supervisors  Checking client financial capacity  Preparation of document necessary to apply for grants  Preparation and completing agreements with clients  Preparation of monthly and annual reporting requirement  Preparation and review of the reporting for client purpose  Serving multiple clients Show less



Competence Call Center

• Outsourcing and Offshoring Consulting
• 500 - 600 Employee

• Customer service Agent

  • Dec 2020 - Apr 2021

  Track and conduct research to resolve issues with / client profile/ failing trades  providing direct customer service and support to internal clients, central support teams to ensure timely and error-free processing and to facilitate the resolution of problems related to complex events.  Constantly evaluate current processes to increase efficiency  Regularly updating the various logs and work instruction sheets  Preparation of monthly reporting requirements  Coordinating work with team leaders and internal departments to meet customer needs  Member of the group that analyzes the duration of resolving customer inquiries and implementing faster resolution of inquiries Show less