Experience

Comtech Solacom Call Handling Solutions

• United States
• Telecommunications
• 1 - 100 Employee

• System Integration Technician

  • Jan 2017 - Present

  * Install the equipment according to the order received by the project manager (with or without a rack) to form the root of an IT environment (emergency service call center)* Configure the system (root and branch) while following the procedures written by the engineers* Analyze and report all problems encountered during the configuration of the system for updating procedures* Perform fast and efficient work while respecting project deadlines * Install the equipment according to the order received by the project manager (with or without a rack) to form the root of an IT environment (emergency service call center)* Configure the system (root and branch) while following the procedures written by the engineers* Analyze and report all problems encountered during the configuration of the system for updating procedures* Perform fast and efficient work while respecting project deadlines



La Relance

• Canada
• Staffing and Recruiting
• 1 - 100 Employee

• Computer Repair Technician

  • Jun 2016 - Jan 2017

  * Train new technicians and distribute tasks to them* Respond to technical requests and write the daily report* Install, maintain and upgrade internal hardware and software* Refurbish an average of 10 laptops per day while respecting production deadlines* Analyze and solve problems related to the refurbishment of computers* Install and configure Windows 7 operating systems and software* Test computer components with quality control software* Enter production data into the database rigorously and following specific procedures



EBAMCI

• Cellular Network Technician on the road

  • Mar 2013 - Apr 2016

  * Test the quality of the cellular network by traveling across Canada* Check, adjust the operation of the devices and make a diagnose if necessary* Manage the applications (SwissQual) used for the duration of the data collection* Organize the schedule and daily trips to ensure market coverage in the different cities, within a specified timeframe* Diagnose the problems that arise and find the solution to ensure the quality of the data collected* Check that the data conforms to the requirements and upload the results to a server* Communicate with the analyst on a daily basis to confirm the results obtained and to update the difficulties encountered