Performance Improvement Business Consultant

• Jan 2021 - Present

Program Analyst

• Jun 2019 - Jan 2021

• Utilizing HRO initiatives to enhance the culture of our Healthcare system by creating an environment that allows staff to have the psychological safety to present concerns, engage in resolving issues, and delivering the best care possible• Collaborated the CEO and data analytics team to develop and implement a Mission Control Board, which provides a systematic process of monitoring Key Performance Indicators and initiating interventions when needed• Daily monitoring databases to provide updates to Directors and other stakeholders regarding Veteran experience in their service• Reporting quality metrics to Executive team on a weekly basis and taking appropriate follow up actions • Developed & implemented the Service Line Recovery Network by creating a pool of 100 + clinical staff to resolve Patient concerns• Created and facilitated V Signals training that has been presented to 200+ staff, Service Chiefs, Physicians and Executives • Leading the implementation of Process Improvement Gemba Boards through the High Reliable Organization (HRO) Workgroup• Managing all aspects of project work to include scope, timeline, and deliverables, and reporting updates to senior leaders• Facilitating a project that is improving patient flow, as well as enhancing employee and Veteran satisfaction• Member of the Strategy workgroup which is tasked with developing the 5-year plan for the Healthcare System while taking in consideration a variety of market analyses, Veteran population predictions, and competition in our catchment area.

Administrative Fellow & TeleHealth Manager

• Jun 2018 - Jun 2019

• Organized and facilitated a project for Staffing & Org Charts allowing leadership to analyze work-load and appropriate staffing levels of 2000 FTE, resulting in approximately $4M in cost avoidance • Partnered with the HR Officer and key stakeholders to create and implement a standardized Org Chart review process that has been utilized across the Healthcare System to include all Manpower & Classification requirements • Maintain centralized documentation of all Project Management documents with access to team members and stakeholders• Coordinated system wide review and update of all Healthcare Policies to be in accordance with regulatory mandates• Data management and Analysis of Telehealth related measures – providing reports and updates to local and regional leadership• Collaborated with regional Leadership team to implement a TeleMental Health Hub providing remote access to facilities in need• Managed the Region 15 TeleMental Health Hub which housed 3 remote Psychiatrists and 2 Telehealth Technicians• Responsible for ensuring Psychiatrists were productive and their clinics were appropriately utilized

Program Analyst

• Mar 2016 - Jun 2018

• Facilitated three projects and coached Green Belt mentees though the completion of their Lean projects • Led a project reviewing system wide clinical documentation processes, resulting in one on one shadowing and standard reviews • Implemented a new employee orientation process within my service to improve onboarding experience and reduce learning curve which was used as a model to revamp the facility wide onboarding experience. • Conducting studies in clinical areas to collect data for process improvement projects • Coached 5 administrative and clinical units on their Gemba Huddle Boards, providing insights and motivation • Provided training for Yellow Belt classes and for Gemba Huddle Boards• Completed Lean Yellow & Green belt training resulting in certification. • Collaborated with service chiefs to plan and host the Patient Experience fair highlighting new initiatives for Veterans and Staff

Program Director

• May 2017 - Aug 2017

• Provided day-to-day management and oversight to a team of 4 managers and 20 direct support care staff• Responsible for ensuring each Program home was operating within allocated budgets and adjusted as necessary• Conducted investigations with Quality Assurance to identify risk and created protocols to increase client safety• Coached staff when necessary and identified gaps to strategically plan future training objectives • Intervened with client related incidences to identify root causes and implement solutions to help prevent recurrence • Strategically hired team members that aligned with the culture and mission to create a cohesive working environment• Maintained program compliance with State and National regulatory standards• Observed Staff-Client interactions to identify areas for improvement and enrichment• Trained Program Managers and Direct Support Professionals on essential job functions to

Skills Development Specialist

• May 2015 - Feb 2016

• Teaching children who have been diagnosed with a variety of mental disorders valuable skills that will allow them to cope with their disorder• Developing goals with the clients to assist them in planning for life after services• Teaching children adaptive solutions to use in troubling situations to enable them to overcome their issues.• Meetings with management to address issues to ensure patient is receiving the appropriate care • Assisting the clients to see their own potential and building their self-esteem.

Mental Health Technician

• Oct 2014 - Feb 2015

• Responsible for organizing, and executing three informational groups per day with patients discussing life skills, psych-education, coping skills• Reporting to supervisors to ensure progress is being made in a timely manner• Helping severely depressed clients see the value in their life through suicide prevention

Intern

• Sep 2013 - May 2014

Therapy sessions with reinforcing positive behaviors, for children with Oppositional Defiance Disorders, and various psychological disorders. Planning activities that are designed to help promote the desired behavior in the clients. Working with clinical psychologists to make sure planned activities will be beneficial to the client.

President

• Aug 2013 - May 2014

Ensuring the daily activities of my chapter arre running appropriately. My chapter is responsible for hosting events that impact the campus and community of Indiana University. We have recently created care poackages that were donated to the homeless population, hosting events about suicide prevention, and burying the "N word. We aim to uplift our community through positive meaningful service that matters.