Experience

Copernicus Interchange Technology B.V.
• Support Engineer

  • Feb 2019 - Present


BP

• France
• Business Consulting and Services
• 1 - 100 Employee

• Technical Migration Engineer / Site Lead

  • Oct 2018 - Jan 2019

  Migration Project Windows 7 to Windows 10 including installed software Migration Project Windows 7 to Windows 10 including installed software



Atlassian

• Australia
• Software Development
• 700 & Above Employee

• Technical Support Engineer Cloud

  • Feb 2018 - Sep 2018

  Feb 2018 – current Technical Support Engineer Cloud Support at Atlassian Customer software support for the Jira and Confluence cloud products In this role I handle problems reported by customers and help them to get the product working according to their requirements Feb 2018 – current Technical Support Engineer Cloud Support at Atlassian Customer software support for the Jira and Confluence cloud products In this role I handle problems reported by customers and help them to get the product working according to their requirements



Eagle Eye Networks

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Technical Support Engineer

  • Jul 2017 - Jan 2018

  July 2017 – Jan 2018 Technical Support Engineer EMEA Support at Eagle Eye Networks Customer and Sales software support in EMEA territory for camera surveillance software running on Windows, Linux, Mac and Android July 2017 – Jan 2018 Technical Support Engineer EMEA Support at Eagle Eye Networks Customer and Sales software support in EMEA territory for camera surveillance software running on Windows, Linux, Mac and Android



Catalogic Software

• United States
• Software Development
• 1 - 100 Employee

• Sr Software Engineer

  • Apr 1988 - Sep 2016

  Senior Software Engineer at Catalogic Software Inc. Dutch Branch (prior Syncsort). In this position I am covering different roles for our customers throughout the world: Remote or on-site installing of Catalogic DPX and ECX product and configuring the software - Catalogic DPX is a Data Protection (Backup) tool that protects the data residing on Windows and/or Linux servers either secondary servers or Netapp filers. - Catalogic ECX automates is a copy data management tool that IT departments use for efficient use of existing infrastructures. Remote or on-site support in case of problems, 1st, 2nd to 3rd level Remote or on-site guidance and training of customers Supporting Sales managers in the EMEA territory Reproducing customer problems in internal test environments Installing and configuring test environments to be used by Support departments Reproducing and documenting product problems for Engineering Testing and relaying bug fixes by Engineering to customers Teamleader Support Show less