Jaap Haring
Customer Success Manager at Worldline Merchant Services- Claim this Profile
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Bio
Parag Shah
Jaap is a very impressive SR professional with an established track record in project and product management. Jaap developed a very successful network in the "payments industry" through which he has provided professional development and capability-building to a wide range of employees and managers. Building long-term relationships, internally and externally is one of his core strenghts. Jaap would be valuable asset to a company that seeks progressive growth and developments of their products.
Nathan Mansell
Jaap and I worked on many projects throughout my time at bunq while he was a Project Manager with Thales. He was always a pleasure to work with and managed the work we did with professionalism and flexibility. As a scale up, moving fast was a priority for us and Jaap was always willing to find the most efficient and effective way of achieving a goal, while making sure the quality was always at a high standard. He was understanding to our situation and communication was always clear so I always knew what was going on. I can thoroughly recommend him to any prospective employer or contractor
Parag Shah
Jaap is a very impressive SR professional with an established track record in project and product management. Jaap developed a very successful network in the "payments industry" through which he has provided professional development and capability-building to a wide range of employees and managers. Building long-term relationships, internally and externally is one of his core strenghts. Jaap would be valuable asset to a company that seeks progressive growth and developments of their products.
Nathan Mansell
Jaap and I worked on many projects throughout my time at bunq while he was a Project Manager with Thales. He was always a pleasure to work with and managed the work we did with professionalism and flexibility. As a scale up, moving fast was a priority for us and Jaap was always willing to find the most efficient and effective way of achieving a goal, while making sure the quality was always at a high standard. He was understanding to our situation and communication was always clear so I always knew what was going on. I can thoroughly recommend him to any prospective employer or contractor
Parag Shah
Jaap is a very impressive SR professional with an established track record in project and product management. Jaap developed a very successful network in the "payments industry" through which he has provided professional development and capability-building to a wide range of employees and managers. Building long-term relationships, internally and externally is one of his core strenghts. Jaap would be valuable asset to a company that seeks progressive growth and developments of their products.
Nathan Mansell
Jaap and I worked on many projects throughout my time at bunq while he was a Project Manager with Thales. He was always a pleasure to work with and managed the work we did with professionalism and flexibility. As a scale up, moving fast was a priority for us and Jaap was always willing to find the most efficient and effective way of achieving a goal, while making sure the quality was always at a high standard. He was understanding to our situation and communication was always clear so I always knew what was going on. I can thoroughly recommend him to any prospective employer or contractor
Parag Shah
Jaap is a very impressive SR professional with an established track record in project and product management. Jaap developed a very successful network in the "payments industry" through which he has provided professional development and capability-building to a wide range of employees and managers. Building long-term relationships, internally and externally is one of his core strenghts. Jaap would be valuable asset to a company that seeks progressive growth and developments of their products.
Nathan Mansell
Jaap and I worked on many projects throughout my time at bunq while he was a Project Manager with Thales. He was always a pleasure to work with and managed the work we did with professionalism and flexibility. As a scale up, moving fast was a priority for us and Jaap was always willing to find the most efficient and effective way of achieving a goal, while making sure the quality was always at a high standard. He was understanding to our situation and communication was always clear so I always knew what was going on. I can thoroughly recommend him to any prospective employer or contractor
Experience
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Worldline Merchant Services
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Financial Services
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500 - 600 Employee
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Customer Success Manager
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Oct 2022 - Present
• Be part of the Worldline CSM team that is the primary counterpart to the assigned customer regarding overall and day-to-day service delivery and continuously work on improving the quality of service delivery and measuring customer satisfaction. • Build long-term relationships that are founded on trust and continuously work on improving the quality of service delivery and measuring customer satisfaction. • Identify and understand the relevance of new opportunities for the Worldline customer based on their needs and drive commercial growth with them in multiple channels through proactive advisory of Worldline products and services, in close collaboration with Sales. • Co-operate with Worldline employees and resources in Western Europe on customer-facing projects. • Demonstrating how Worldline products meet customer needs. Show less
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CCV
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Netherlands
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Financial Services
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500 - 600 Employee
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Senior Service Delivery Manager
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Nov 2020 - Oct 2022
Highly motivated, reliable, and an excellent relationship builder with a passion for customer service. Strong in acquisition, commerce, and customer relationship management. Has an extensive customer network, within both the banking world and with international suppliers. Bridge builder between professional services and customer, the link between commerce and technology. Highly motivated, reliable, and an excellent relationship builder with a passion for customer service. Strong in acquisition, commerce, and customer relationship management. Has an extensive customer network, within both the banking world and with international suppliers. Bridge builder between professional services and customer, the link between commerce and technology.
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Thales Digital Identity and Security (ex Gemalto)
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France
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IT Services and IT Consulting
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700 & Above Employee
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Project Manager
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Apr 2019 - Nov 2020
Ensuring a smooth and seamless onboarding experience for (new) customers. Responsible for implementing all contract performance, managing timelines, and preparing the clients for long-term success.I am managing and motivating international project teams (technical advisors, marketing, sales, development, and management) and ensuring that the teams continue to focus on results, quality, cost control, and customer satisfaction.Specialities: Project management, Project Delivery, Project Plans, Project Implementation, ability to perform under pressure, strong commercial drive, and troubleshooting, combined with a market & client focus. Testing, Dutch, English, Organizational skills, digital project management, project coordination & project planning, Statement of Work (SOW). Show less
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Project Manager
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Feb 2016 - Nov 2020
I have the overall responsibility for the successful initiation, planning, design, execution, monitoring, controlling, and closure of a project for Banking and Retail NL.Professional experience:Card issuing (prepaid), Project management, Brand regulations, customer relations (in- and external), EMV, debit cards, chip cards, credit cards, Mastercard, customer relations, Visa, Key Management, Contactless (PayPass, PayWave), Compliance, PCI-DSS, Pre-Sales, Business Development.Personal assets and competence:Planning and control, organizing, commercial, ambitious, responsible, empowerment, initiative, team player, energetic, creative, communicative, loyal, strong in relationship management, building bridges with Business and Technology divisions, loyal, creating enthusiasm, stress-resistant, Prince 2. Show less
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Worldline
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France
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Financial Services
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700 & Above Employee
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Consultant Cards Issuing
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Oct 2006 - Feb 2016
Responsible for Card Issuing, traffic and coordination (incl. business-to-business relations, at home and abroad). Selling Mobile NFC/POS systems proposition supported directly by the vendor included coordination, delivery and aquiring processing. Responsible for Card Issuing, traffic and coordination (incl. business-to-business relations, at home and abroad). Selling Mobile NFC/POS systems proposition supported directly by the vendor included coordination, delivery and aquiring processing.
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Worldline Financial Services
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Financial Services
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700 & Above Employee
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Product Manager
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2001 - 2006
Product Manager - Cards Issuing (Chipknip)
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Production coordinator
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1997 - 2001
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Event manager Euro2000
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2000 - 2000
For the brands "Mastercard", Chipknip and PIN working together with ISL Group.
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IT-support
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1995 - 1997
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Shiftleader Operations
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1991 - 1995
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Operator
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1989 - 1991
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Wang Laboratory
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United States
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Dispatcher
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1987 - 1989
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Education
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2008 - 2012
Hogeschool van Arnhem en Nijmegen
Bachelor of Commerce (B.Com.), Commercial Economics -
2007 - 2008
Hogeschool van Arnhem en Nijmegen
Bachelor, Logistics & Economics -
2009 -
Cap Gemini
Prince2 foundation
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