In Jaap’s role of Director Service Nordic region at Ascom, I was CFO and part of the same management team as Jaap. Jaap is a person with solid managerial experience within the Service business area. I found him to be a person who strived hard to balance between what was good for his service team’s ambitions and following top-down directives, which was not always the same. In a management team, Jaap contributes with in-depth knowledge and insights in the details of customer behavior and customer reactions over time, crucial for any company with customer service business needs. As a colleague and person he is easy-going, social and in general a really good guy.

In Jaap’s role of Director Service Nordic region at Ascom, between January 2010 and June 2018, I was his immediate manager as Managing Director. Jaap had his own management team consisting of the four country service managers. Responsibilities included among others: • Managing the professional services and customer care teams in Sweden, Norway, Denmark and Finland. The team size was some 120 people in 15 different roles. • Development of the Service Concept as well as business development aiming at increasing the recurring revenue portion and the sales of solution lifecycle plans and TCO agreements. • Development of the processes and implementation of a new ERP system (Axapta) aiming at increasing the operational efficiency of his team. In this role, Jaap demonstrated outstanding performance in the areas of customer focus, people management and business development. The Nordic management team appreciated Jaap very much for his openness, engagement and his focus on the customer perspective. I was very satisfied with Jaap’s achievements and ways of working. I can give him my best recommendation for any future Service Management related management position Aage Rask Andersen

In Jaap’s role of Director Service Nordic region at Ascom, I was CFO and part of the same management team as Jaap. Jaap is a person with solid managerial experience within the Service business area. I found him to be a person who strived hard to balance between what was good for his service team’s ambitions and following top-down directives, which was not always the same. In a management team, Jaap contributes with in-depth knowledge and insights in the details of customer behavior and customer reactions over time, crucial for any company with customer service business needs. As a colleague and person he is easy-going, social and in general a really good guy.

In Jaap’s role of Director Service Nordic region at Ascom, between January 2010 and June 2018, I was his immediate manager as Managing Director. Jaap had his own management team consisting of the four country service managers. Responsibilities included among others: • Managing the professional services and customer care teams in Sweden, Norway, Denmark and Finland. The team size was some 120 people in 15 different roles. • Development of the Service Concept as well as business development aiming at increasing the recurring revenue portion and the sales of solution lifecycle plans and TCO agreements. • Development of the processes and implementation of a new ERP system (Axapta) aiming at increasing the operational efficiency of his team. In this role, Jaap demonstrated outstanding performance in the areas of customer focus, people management and business development. The Nordic management team appreciated Jaap very much for his openness, engagement and his focus on the customer perspective. I was very satisfied with Jaap’s achievements and ways of working. I can give him my best recommendation for any future Service Management related management position Aage Rask Andersen

In Jaap’s role of Director Service Nordic region at Ascom, I was CFO and part of the same management team as Jaap. Jaap is a person with solid managerial experience within the Service business area. I found him to be a person who strived hard to balance between what was good for his service team’s ambitions and following top-down directives, which was not always the same. In a management team, Jaap contributes with in-depth knowledge and insights in the details of customer behavior and customer reactions over time, crucial for any company with customer service business needs. As a colleague and person he is easy-going, social and in general a really good guy.

In Jaap’s role of Director Service Nordic region at Ascom, between January 2010 and June 2018, I was his immediate manager as Managing Director. Jaap had his own management team consisting of the four country service managers. Responsibilities included among others: • Managing the professional services and customer care teams in Sweden, Norway, Denmark and Finland. The team size was some 120 people in 15 different roles. • Development of the Service Concept as well as business development aiming at increasing the recurring revenue portion and the sales of solution lifecycle plans and TCO agreements. • Development of the processes and implementation of a new ERP system (Axapta) aiming at increasing the operational efficiency of his team. In this role, Jaap demonstrated outstanding performance in the areas of customer focus, people management and business development. The Nordic management team appreciated Jaap very much for his openness, engagement and his focus on the customer perspective. I was very satisfied with Jaap’s achievements and ways of working. I can give him my best recommendation for any future Service Management related management position Aage Rask Andersen