Experience

Lidl Eesti

• Estonia
• Retail
• 100 - 200 Employee

• Training and Development Specialist

  • Jun 2022 - Present

• Store Manager

  • Jul 2020 - Jun 2022

  • Leading, training and motivating your team in store according to well established company principles. • Making sure everyone is working to their full potential. • Creating and maintaining working environment where everyone produces their best results • Being fully responsibility for the performance and day-to-day operations in store • Wisely delegating workload and motivating the team to achieve desired goals. • Optimizing processes through regular… Show more • Leading, training and motivating your team in store according to well established company principles. • Making sure everyone is working to their full potential. • Creating and maintaining working environment where everyone produces their best results • Being fully responsibility for the performance and day-to-day operations in store • Wisely delegating workload and motivating the team to achieve desired goals. • Optimizing processes through regular analysis • Everyday development and training of employees • Recruit, train and developing the team • Ensuring and providing excellent customer service throughout the store • Monitoring, managing and improving key performances in store



Linda Line Express Suomi

• General Manager

  • Jun 2010 - Jun 2019

  - Everyday communication with the parent company. - Making short and long term plans for the company andcreating the reports. - Representing the company in front of public. - Establishing necessary business relationships and communicating with major clients and business partners. - Recruitment, training and daily guidance of the staff. - Conducted financial analysis and set up future objectives. - Handled everyday financial and marketing issues. - Managed the development of… Show more - Everyday communication with the parent company. - Making short and long term plans for the company andcreating the reports. - Representing the company in front of public. - Establishing necessary business relationships and communicating with major clients and business partners. - Recruitment, training and daily guidance of the staff. - Conducted financial analysis and set up future objectives. - Handled everyday financial and marketing issues. - Managed the development of sales systems and company website. - Coordinating marketing and sales campaigns.

• Manager

  • Jul 2010 - Sep 2014

  I was in charge of everyday operation in the office. - Hired new people, educating, negotiations with major business partners. - Keeped track of the service quality offered for the passengers. - I was also responsible for the IT and computer systems and their development. - Keeped track of the office finances and making the necessary reports for the parent company. - Handled the marketing campaigns for Finnish as well as Estonian market.



Linda Line Estonia

• Tallinn, Harjumaa, Estonia

• Sales Manager

  • Sep 1999 - May 2019

  - Managed B2B sales and customer relations - Formed and implemented effective means to increase passenger flow. - Developed terms of travel and making sure they are implemented effectively. - Developed timetables for the ships and insuring the quality of service in the harbors as well as on board the ships. - Arranged various categories of services for customers. - Managed B2B sales and customer relations - Formed and implemented effective means to increase passenger flow. - Developed terms of travel and making sure they are implemented effectively. - Developed timetables for the ships and insuring the quality of service in the harbors as well as on board the ships. - Arranged various categories of services for customers.



Linda Line Express Estonia

• Sales Consultant

  • Mar 1998 - Sep 1999

  I communicated with customers and solved various types of problems. - Booked and sold tickets through customized booking system. - Assisted sales agents them while making various reservations. - Assured total customer satisfaction through out the journey and handled various customer complaints. - Helping customers in four foreign languages: Estonian, English, Russian and Finnish. I communicated with customers and solved various types of problems. - Booked and sold tickets through customized booking system. - Assisted sales agents them while making various reservations. - Assured total customer satisfaction through out the journey and handled various customer complaints. - Helping customers in four foreign languages: Estonian, English, Russian and Finnish.