Experience

Vision Factory Consulting

• Finland
• Design Services
• 1 - 100 Employee

• Service Designer

  • Sep 2021 - Present

  My work includes planning and facilitating service design workshop and project consulting for clients My work includes planning and facilitating service design workshop and project consulting for clients



Laurea University of Applied Sciences

• Finland
• Higher Education
• 400 - 500 Employee

• Service Designer & Project Manager

  • Oct 2020 - Present

  I work as a service designer, project manager and educator in various projects. Currently the emphasis is in leading my own team in a service design R&D project and design consulting client projects related to employee experience. In general, my work includes planning and executing service design projects from start to finish, planning and facilitating workshops and teaching, training facilitators and designing and facilitating online digital sprints. I work as a service designer, project manager and educator in various projects. Currently the emphasis is in leading my own team in a service design R&D project and design consulting client projects related to employee experience. In general, my work includes planning and executing service design projects from start to finish, planning and facilitating workshops and teaching, training facilitators and designing and facilitating online digital sprints.



Medified

• Finland
• Mental Health Care
• 1 - 100 Employee

• Service Designer (Master's Thesis project)

  • Aug 2020 - Jun 2021

  I worked a service designer during a pilot which aimed to improve Medified's digital service's customer experience in a public healthcare environment. My work included planning and executing the service design process, conducting the interviews, planning and facilitating the feedback sessions and continuously analyzing the results to further improve the service. I worked a service designer during a pilot which aimed to improve Medified's digital service's customer experience in a public healthcare environment. My work included planning and executing the service design process, conducting the interviews, planning and facilitating the feedback sessions and continuously analyzing the results to further improve the service.



11Helsinki Oy

• Finland
• Business Consulting and Services
• 1 - 100 Employee

• Service Designer

  • May 2020 - Sep 2020

  Service design and futures forecasting training, face-to-face and virtual facilitation and other tasks related to service and futures design. Service design and futures forecasting training, face-to-face and virtual facilitation and other tasks related to service and futures design.

• Facilitation and Service Design Coach

  • Oct 2019 - May 2020

  Facilitation and service design coaching as a part of a coaching team of Laurea University of Applied Sciences. I am planning and implementing a training programme for a public organisation in autumn 2019 - spring 2020. Facilitation and service design coaching as a part of a coaching team of Laurea University of Applied Sciences. I am planning and implementing a training programme for a public organisation in autumn 2019 - spring 2020.



University of the Arts Helsinki

• Finland
• Higher Education
• 100 - 200 Employee

• Planning Officer

  • Apr 2016 - Sep 2019

  Planning officer and project coordinator at the Theatre Academy, University of the Arts Helsinki. International affairs and international Master's Degree programmes are my main responsibilities including international relations, project management, coordinating, budgeting, marketing and reporting. Planning officer and project coordinator at the Theatre Academy, University of the Arts Helsinki. International affairs and international Master's Degree programmes are my main responsibilities including international relations, project management, coordinating, budgeting, marketing and reporting.



Aalto University

• Finland
• Higher Education
• 700 & Above Employee

• Academic Officer

  • Sep 2015 - Apr 2016

  Team leader in Learning Services. International mobility and Master's programmes. Team leader in Learning Services. International mobility and Master's programmes.



University of Helsinki

• Finland
• Higher Education
• 700 & Above Employee

• Academic Officer

  • Sep 2014 - Sep 2015

  International mobility and academic coordination International mobility and academic coordination

• Academic Coordinator

  • Aug 2013 - Sep 2014

  International network and Master's programmes and academic coordination. International network and Master's programmes and academic coordination.

• International Officer

  • Jan 2012 - Dec 2012

  Coordination of international student and researcher mobility

• International Coordinator

  • 2009 - 2012