James Parker
Help Desk Technician at Provident Technology- Claim this Profile
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Bio
Credentials
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CompTIA A+ ce Certification
CompTIAJan, 2021- Oct, 2024 -
CompTIA IT Fundamentals (ITF+) Certification
CompTIANov, 2020- Oct, 2024
Experience
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Provident Technology
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Help Desk Technician
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Mar 2021 - Present
1. Provisioning computers and laptops using proprietary baseline setups. 2. Resetting passwords using Active Directory, Continuum and Microsoft365 Admin portal.3. Performing Operating System and Third-party Patch management..4. Culminating other functions in over 1166 completed tickets during an annual period. 1. Provisioning computers and laptops using proprietary baseline setups. 2. Resetting passwords using Active Directory, Continuum and Microsoft365 Admin portal.3. Performing Operating System and Third-party Patch management..4. Culminating other functions in over 1166 completed tickets during an annual period.
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Franklin Apprenticeships
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United States
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Professional Training and Coaching
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1 - 100 Employee
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Information Technology Apprentice
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Mar 2021 - Apr 2022
1. Additional certifications: M365 Fundamentals, Security Fundamentals, Network Fundamentals.2. Currently accumulating over 2000 hours of required training. 1. Additional certifications: M365 Fundamentals, Security Fundamentals, Network Fundamentals.2. Currently accumulating over 2000 hours of required training.
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Centerline
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United States
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Telecommunications
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200 - 300 Employee
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DAS Technician
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Nov 2019 - Jul 2020
Installer and troubleshooter for interior cellular and wifi broadcast systems. Installer and troubleshooter for interior cellular and wifi broadcast systems.
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Electrician's Helper
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Jun 2019 - Jul 2019
• Installed transceivers and antennae for First-Responder telecommunication networks • Installed transceivers and antennae for First-Responder telecommunication networks
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Volunteer
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May 2019 - Jun 2019
• Delivered furniture to former homeless veterans• Managed and organized donations in a warehouse environment • Delivered furniture to former homeless veterans• Managed and organized donations in a warehouse environment
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Communications Unlimited Inc.
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United States
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Telecommunications
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1 - 100 Employee
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Cable Technician
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Oct 2017 - Nov 2018
Installing, relocating, troubleshooting and auditing cable services on customer premises. Maintains, organizes, and stocks vehicle with the proper inventory and equipment. Responds to customer requests in a professional, courteous and effective manner. Installing, relocating, troubleshooting and auditing cable services on customer premises. Maintains, organizes, and stocks vehicle with the proper inventory and equipment. Responds to customer requests in a professional, courteous and effective manner.
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Electricians Helper
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Mar 2017 - Oct 2017
Assembled and tested electrical outlets, industrial lighting and fire suppression systems.Used laser alignment tools with structural and electrical schematics for component installations. Operated as Apprentice bending 3/4”,1/2” EMT and PVC conduit and circuit wire pulls as needed. Assembled and tested electrical outlets, industrial lighting and fire suppression systems.Used laser alignment tools with structural and electrical schematics for component installations. Operated as Apprentice bending 3/4”,1/2” EMT and PVC conduit and circuit wire pulls as needed.
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Davco Electrical Contractors Corp.
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Construction
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1 - 100 Employee
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Electricians Helper
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Jan 2016 - Feb 2017
Built temporary support structures for Rigid, SCH40 and SCH80 conduits.Used architectural and electrical prints to position underground conduits.Assisted with multiple wire-pulls up to 8AWG multi-strand aluminum and various AWG copper. Built temporary support structures for Rigid, SCH40 and SCH80 conduits.Used architectural and electrical prints to position underground conduits.Assisted with multiple wire-pulls up to 8AWG multi-strand aluminum and various AWG copper.
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Electrical Technician I
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Apr 2015 - Dec 2015
Installed and repaired electrical components; such as transformers, wiring, lights.Dismantled defective equipment and assisted with installation of new or repaired units.Used hand, power tools, and testing equipment to inspect, test, and repair electrical components. Installed and repaired electrical components; such as transformers, wiring, lights.Dismantled defective equipment and assisted with installation of new or repaired units.Used hand, power tools, and testing equipment to inspect, test, and repair electrical components.
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Southeastern Pennsylvania Transportation Authority (SEPTA)
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United States
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Truck Transportation
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700 & Above Employee
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Rail Electrical/Electronics Maintainer
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Jul 2004 - Nov 2014
Overhauled light rail vehicles and related accessories.Created standard operating procedures for routine maintenance.Troubleshot electrical, mechanical, pneumatic circuits as part of unscheduled maintenance. Conducted final functional and operational testing, Overhauled light rail vehicles and related accessories.Created standard operating procedures for routine maintenance.Troubleshot electrical, mechanical, pneumatic circuits as part of unscheduled maintenance. Conducted final functional and operational testing,
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Education
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2020 - 2020
JobWorks
IT Certifications, Information Technology -
1996 - 1999
ITT Technical Institute - Mass
Associate of Science - AS, Electrical and Electronics Engineering -
2018 - 2019
New Horizons Computer Learning Centers - West Palm Beach
Certificates, Information Technology -
2020 - 2020
JobWorks
Certification, Information Technology -
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JobWorks Inc
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