Experience

• 

  Lexus of Westminster Service

  • Westminster, California, United States

  • Certified Master Parts Specialist - Wholesale

    • 2021 - Present
    • Westminster, California, United States

• 

  Orange Coast Infiniti

  • Motor Vehicle Manufacturing
  • 1 - 100 Employee

  • Parts Manager

    • May 2018 - Jun 2020

  • Assistant Parts Manager

    • Apr 2014 - Apr 2018

• 

  West Covina Nissan

  • Motorsports Parts Manager / Parts Counter Advisor

    • Mar 2007 - Dec 2013

    -Designed, implemented and managed the dealership's e-commerce stores which includes ebay, amazon and two websites.
    
    -Maintained the e-commerce stores by listing the dealership's complete inventory online.
    
    -Established and adjusts selling prices by monitoring cost and competitor's prices as well as supply and demand.
    
    -Established sales objectives by analyzing trends and market strategies.
    
    -Managed the motorsports parts inventory ensuring proper stock and parts ordered based on supply and demand and market trend.
    
    -Designed and managed the department's social media site such as facebook ensuring proper updates on new parts and services are posted.
    
    -Assisted walk in customers by providing comprehensive information on factory parts parts and services.
    
    -Perform monthly sales cash out report ensuring all sales transactions equal to revenue.
    
    -Answered routine inquiries such as customer service emails, phone calls and shipping claims.
    
    -Supplemented the back counter and front retail counter person advisors as needed.
    
    -Performed back counter duties which includes logging warranty parts, recalls and retail parts sales.

• 

  Speed Factory

  • La Puente, California

  • Sales Manager

    • Mar 2007 - Mar 2008
    • La Puente, California

    -Designed and implemented the shop's ebay store and online e-commerce website by listing the shops complete inventory online.-Established and adjusts selling prices by monitoring cost and competitor's prices as well as supply and demand.-Established sales objectives by analyzing trends and market strategies.-Attend to phone and email orders from potential customers, locate warehouse items for shipping to eBay clientele, attend all customer complaints about missing or damaged items, return of shipping charges for late-arrival items, inspection of car parts and tires for any defects, daily eBay listings inventory management. -Prepare shipping labels and commercial invoices for different shipping couriers (i.e. DHL, UPS, FEDEX), track daily activities from courier’s website to ensure timely arrival, file claims to shipping courier for any missing and damaged items.-Assisted walk in customers by providing comprehensive information on aftermarket parts and services and advising possible modifications to customer's cars.-Performed daily sales cash out ensuring all sales transactions equal to revenue rendered.-Perform monthly sales cash out report ensuring all revenue equals total sales.

• 

  United Tires, LLC

  • inglewood, california

  • Sales Manager

    • Aug 2005 - Jan 2007
    • inglewood, california

    -Designed and implemented the shop's ebay stores by listing the shops complete inventory online.-Established and adjusts selling prices by monitoring cost and competitor's prices as well as supply and demand.-Established sales objectives by analyzing trends and market strategies.-Attend to phone and email orders from potential customers, locate warehouse items for shipping to eBay clientele, attend all customer complaints about missing or damaged items, return of shipping charges for late-arrival items, inspection of car parts and tires for any defects, daily eBay listings inventory management. -Prepare shipping labels and commercial invoices for different shipping couriers (i.e. DHL, UPS, FEDEX), track daily activities from courier’s website to ensure timely arrival, file claims to shipping courier for any missing and damaged items.-Assisted walk in customers by providing comprehensive information on tires and services and advising possible repairs to customer's cars.-Performed daily sales cash out ensuring all sales transactions equal to revenue rendered.

• 

  Various private security companies

  • Various locations

  • Field Supervisor / watch commander

    • Jan 2002 - Aug 2005
    • Various locations

    Advance Tech Security Services:Watch Commander / Swing Shift-Supervised a team of 6 security guards ensuring proper public safety procedures at the Baldwin Hills Crenshaw PlazaCommand Guard SerivicesField Supervisor-Supervised over 35 security post all over Southern California which included 1-4 security guards per post. Pro-Tec Security ServicesWatch Commander / Field Supervisor-Supervised 10 security post within the South Bay area which included 1-4 security guards per post.

• 

  CARECEN

  • Technical Services Manager

    • Oct 2000 - Dec 2001

    -Performed tasks as a network administrator by maintaining workstations and providing network troubleshooting and technical support to users. Defined and set user access on a Windows NT network. -Developed system policies for computer use. Implemented and managed data security systems such as back up, virus protection, network firewall and user access control.-Performed software and hardware upgrades. Trained new employees on use of organization's network and software; encouraged optimal use of hardware and software as means to increasing productivity. Provided technical assistance to other managers on respective database software programs.Served as primary liaison to network engineer subcontractor. Updated and maintained the organization's website (www.carecen-la.org).-Oversaw the maintenance of office equipment and ordered service as needed. Served as liaison to maintenance vendors. Researched and prepared purchase recommendations on various office equipment.