Student

• Feb 2021 - Present

Senior Sales Manager

• Jan 2022 - Jan 2023

Accomplished Senior Sales Manager with a proven track record of optimizing sales operations to Proficient in leveraging quantitative data analytics, generating innovative strategic plans and roadmaps, fostering cross-functional collaborations, and using OKR objectives for continuous improvement.• Led sales operations for a field team of 150+ frontline sales agents and 20+ managers • Utilized quantitative data analytics to create strategy plans and roadmaps leading to revenue growth with a target of $500M in Gross Revenue Sales (GRS).• Fostered cross-functional partnerships with over 30+ key stakeholders in sales operations, training, business analytics and strategic planning and data analytics groups.• Introduced quarterly OKR objectives for frontline and middle managers as part of a broader roadmap strategy, ensuring continuous improvement and alignment with broader goals.• Innovated coaching strategies that boosted conversion rates by 17%, quality assurance scores by ~30%, and reduced call times by ~2 minutes average resulting in improved EBITDA. Show less

Senior Sales Enablement Manager

• May 2018 - Jan 2022

Sales Enablement Senior Manager and Leader leading a production team responsible for creating, enhancing, and disseminating training materials for a B2C Sales organization. Strategy lead and head of production for compelling multimedia content used for field engagement, facilitation and launch of GTM product launches. • Headed up the enablement team responsible for content creation, sharing, and curation of training materials and knowledge assets for B2C Sales organization training over 500+ agents for onboarding, go-to-market (GTM) product launches, and continuous training for both agents and leadership.• Improved Net Promoter Scores (NPS) for training materials and facilitation from 65% to 90%, achieving a 92% average score for classroom and onboarding content, and optimizing presentation skills for facilitators.• Coordinated needs analysis and evaluated pre- and post-learning objectives for all training using Kirkpatrick level principles.• Advised leadership proactively on recognized needs and generating corrective action plans and collaborating product managers GTM strategy• Produced and edited end-to-end video and sound editing projects for training and engagement content, leading to a 35% increase in sales during events.• Developed and delivered blended training for a 10+ product mix vertical category launch that included Salesforce and Salesloft training, internal CMS tools, and targeted product training.• Lead Project Manager for innovating and improving sales onboarding curriculum to maximize effectiveness , introduce metric-focused coaching aligned to dedicated sales process which led to a 17% improvement in conversion and higher GRS production for onboarding sales cohorts. Show less

Specialized Sales Manager

• Jul 2017 - May 2018

Specialized Sales Manager for Upholstery Categories - Managed a team of up to 20 sales agents with focus on a mix of upholstery category items. Enabled resource guides and supplemental training content for all Specialized teams (Home Improvement mix, Upholstery mix).• Created the first onboarding plan for hiring and training new hires directly into specialized category teams cutting lead time from 120 days to 30 days to competency.• Improved conversion rate and revenue generation by ~20% for Upholstery category mix calls.• Reduced total attrition for specialized sales agents by over 50% through engagement, upskilling, and dynamic coaching for specialists. Show less

Sales Training Specialist

• Jul 2016 - Jul 2017

Onboarding facilitator and coach for Sales and Service Operations. Managed teams as they transitioned to the call center floor during their hands-on phase of onboarding. • Onboarding cohorts for sales had 15-20% higher call metrics for comparable sales cohorts.• Developed coaching strategy for onboarding sales agents leading to reduction in attrition by ~15 to 20%• Optimized curriculum for sales training improving speed to competency from 90 days to 30 days

Regulatory Compliance Coordinator

• Jul 2008 - Jan 2016

Product owner for regulatory compliance documentation related to natural gas production equipment. Led production of both physical and digital documentation. Started in logistics and warehousing before being promoted to admin and regulatory compliance having been recognized for efficiency and innovation. • Seamlessly coordinated production between engineering, manufacturing, suppliers, and quality teams • Emphasized a commitment to process modernization equating to a lead time reduction of over ~20% to ~30% • Spearheaded digital production including converting the plant's safety documentation to digital. Show less

Retail Store Manager

• Feb 2005 - Jul 2008

Senior Manager for a small business operation focused on Paint and Flooring. I was the program manager for all flooring sales. I was the dedicated manager for all aspects of flooring. Inside and Outside Sales, ordering, logistics and delivery, and installation. During my tenure, our average sales were over 1.2M per year. Senior Manager for a small business operation focused on Paint and Flooring. I was the program manager for all flooring sales. I was the dedicated manager for all aspects of flooring. Inside and Outside Sales, ordering, logistics and delivery, and installation. During my tenure, our average sales were over 1.2M per year.