Senior Property Manager

• Oct 2022 - Present

Chief Executive Officer

• Aug 2021 - Present

Property Manager

• Mar 2020 - Feb 2022

Assistant Property Manager

• Apr 2016 - Mar 2020

Physical Security Systems Specialist

• Jul 2015 - Apr 2016

- Oversees the installation and maintenance of security systems at over 15 locations across the United States and Canada for WestRock. - Participates in equipment installation, trial runs, investigative tests, repairs and programming. - Responds to service or system calls, ticket(servicenow) and e-mail requests in a professional, efficient manner. - Train users on products and services. - Performs maintenance on tools, test equipment, etc., and maintains documents of all installations, inspections, maintenance and repair work, and failures. - Provides operational support through pre-defined processes; primarily Incident, Problem, and Change Management. - Assess product/equipment performance based on field support data and recommends modifications or improvements. - Coordinates, manages, implements and/or performs technical product support for equipment that has been newly installed. - Participates in the performance of System Preparation & Design Coordination: works with engineering group to create and/or verify point database. - Assists in the review/modification of job specific programming via computer for various systems (access control and video surveillance ) - Provides support for the scheduling of contractors to coordinate startup services as needed; participates in the coordination of network drops, IP addresses and monitoring tools with IT Department. Show less

Physical Security Systems Specialist

• Oct 2013 - Jul 2015

- Oversees the installation and maintenance of security systems at over 15 locations across the United States and Canada for MWV.- Participates in equipment installation, trial runs, investigative tests, repairs and programming. - Responds to service or system calls, ticket and e-mail requests in a professional, efficient manner.- Train users on products and services. - Performs maintenance on tools, test equipment, etc., and maintains documents of all installations, inspections, maintenance and repair work, and failures. - Provides operational support through pre-defined processes; primarily Incident, Problem, and Change Management.- Assess product/equipment performance based on field support data and recommends modifications or improvements.- Coordinates, manages, implements and/or performs technical product support for equipment that has been newly installed.- Participates in the performance of System Preparation & Design Coordination: works with engineering group to create and/or verify point database.- Assists in the review/modification of job specific programming via computer for various systems (access control and video surveillance )- Provides support for the scheduling of contractors to coordinate startup services as needed; participates in the coordination of network drops, IP addresses and monitoring tools with IT Department. Show less

Receptionist

• Jan 2013 - Oct 2013

- Served visitors by greeting, welcoming, and directing them appropriately in person or on the telephone answering or referring inquiries- Notified company personnel of visitor arrival.- Directed visitors by maintaining employee and department directories; giving instructions.- Maintained security by following procedures; monitoring logs; issuing visitor badges.- Maintained safe and clean reception and lobby area by complying with procedures, rules, and regulations.- Contributed to team effort by accomplishing related results as needed. Show less

Security Officer

• Jun 2012 - Dec 2012

- Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry. - Obtained help by sounding alarms. - Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers. - Completed reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures. - Maintained environment by monitoring and setting building and equipment controls. - Maintained organization's stability and reputation by complying with legal requirements. - Ensured operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques. - Contributed to team effort by accomplishing related results as needed. Show less

Banking Center Manager I

• Aug 2009 - Dec 2010

- Created workforce stability by cultivating an engaged, enthusiastic, and well-coached team. - Generated Sales leads through community outreach activities and developed business partners, while building internal relationships. - Supervised and coached associate on the proper behaviors, sales techniques, service expectations and compliance guidelines, while modeling the same. - Directly worked with clients to build relationships, uncover and satisfy their needs through the sale of financial products and services, while running all aspects of an efficient and productive branch. - Conducted and approved quarterly and yearly performance evaluations of associates. - Developed and monitored individual quarterly development plans for all direct reports. - Managed difficult situations with clients and provided clients with information, data and advice. Show less

Assistant Banking Center Manager

• Jul 2007 - Aug 2009

- Assisted and supported the manager in leading associates to meet and exceed performance targets.- Ensured the operational excellence of the center and created an excellent customer experience. --- Responsible for daily implementation of manager's directives, executing lobby leadership while observing banking center team in action through the eyes of the customer. - Coached team on the proper execution of key banking center plays while role modeling the desired behaviors. - In manager's absence, assumed operational responsibility for the banking center. Show less

Sales and Service Specialist

• Jun 2006 - Jul 2007

- Provided basic sales and service support to customers as well as handled service requests and problem resolution. - Adapted to a different role or play to create an excellent customer experience.- Demonstrated Bank of America core values in all actions. - Established, retained, and deepened relationships with banking center customers to achieve banking center performance goals and provided quality customer service. - Proactively identified and managed risk in every business, product, and service transaction while leveraging the Risk Framework.- Stayed informed of key priorities and business updates.- Executed sales and service plays and processes. - Excellent oral and written communication skills with exceptional influencing skills.- Worked effectively as a team member and with customers.- Demonstrated problem-solving, teamwork abilities and ability to be proactive. Show less

Bank Teller

• May 2004 - Jun 2006

- Processed transactions accurately and efficiently in accordance with established policies and procedures and engaged customers . - Connected customers through referrals to teammates and specialists making the financial lives of our customers better. - Demonstrated core values in all actions and provided an excellent experience for the customer. - Engaged customers with a conversation, built rapport, and handled objections.

Security Officer Shift Supervisor

• Jul 2002 - May 2004

- Supervised and coached associates on proper behaviors, while modeling the same. - Answered alarms and investigated disturbances. - Patrolled facility or man post and served as a general security presence and visible deterrent crime and client rule infractions. - Reported all incidents, accidents or medical emergencies. - Responded to emergencies, such as medical and bomb threats and to alarms. - Supervised and coached associates on proper behaviors, while modeling the same. - Answered alarms and investigated disturbances. - Patrolled facility or man post and served as a general security presence and visible deterrent crime and client rule infractions. - Reported all incidents, accidents or medical emergencies. - Responded to emergencies, such as medical and bomb threats and to alarms.