Experience

Directnic

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Tier 1 Senior Customer Support Consultant

  • Dec 2021 - Present

• Tier 1 Senior Customer Support Consultant

  • Dec 2021 - Mar 2022

• Tier 1 customer support agent

  • Nov 2017 - Mar 2022



Walgreens

• United States
• Retail
• 100 - 200 Employee

• Service clerk/ photo specialist

  • Mar 2008 - May 2020

  • Managed sales and ensured customer satisfaction following company’s customer service policy of extraordinary customer care. • Interacted with customers and provided quality customer service. • Processed excellent customer photos. • Managed sales and ensured customer satisfaction following company’s customer service policy of extraordinary customer care. • Interacted with customers and provided quality customer service. • Processed excellent customer photos.



Uniti Fiber

• United States
• Telecommunications
• 300 - 400 Employee

• Tier 1 Technical support technician - service hosting

  • May 2017 - Aug 2017

  • Responded quickly and effectively to alerts and outages in company’s monitoring system. • Remained available for on-call duties for 24/7 circuit and data support. • Recognized and implemented troubleshooting steps for all company core products and services based on customer subscribed services. • Identified customer data quickly and effectively using all associated company systems. • Documented, reported, and communicated issues and outages to company’s transport service providers, as well as communicated status updates to affected customer, other associated company personnel, and to other support team members. • Differentiated between types of circuits used for customer core services, and recognized how circuits terminated on company equipment versus how circuits terminated on services company serves as resold products using AT&T termination gear. • Ensured understanding of difference between various dry pair circuits ordered from AT&T (HDSL-2W, HDSL-4W, etc.).



Hunt Telecom

• United States
• Telecommunications

• Tier 1 Technical support technician - service hosting

  • Aug 2015 - Apr 2017

  Responded quickly and effectively to alerts and outages in company’s monitoring system. • Remained available for on-call duties for 24/7 circuit and data support. • Recognized and implemented troubleshooting steps for all company core products and services based on customer subscribed services. • Identified customer data quickly and effectively using all associated company systems. • Documented, reported, and communicated issues and outages to company’s transport service providers, as well as communicated status updates to affected customer, other associated company personnel, and to other support team members. • Differentiated between types of circuits used for customer core services, and recognized how circuits terminated on company equipment versus how circuits terminated on services company serves as resold products using AT&T termination gear. • Ensured understanding of difference between various dry pair circuits ordered from AT&T (HDSL-2W, HDSL-4W, etc.).



Winn-Dixie

• United States
• Retail Groceries
• 700 & Above Employee

• Customer Service Associate

  • 2004 - 2008

  • Interacted with customers and provided quality customer service. • Initiated sales and ensured customer satisfaction. • Performed cash management duties and processed sales transactions. • Interacted with customers and provided quality customer service. • Initiated sales and ensured customer satisfaction. • Performed cash management duties and processed sales transactions.