Experience

Advance Catastrophe Technologies - ACT

• United States
• Facilities Services
• 1 - 100 Employee

• Vice President of Facilities and Reconstruction

  • May 2021 - Present

  Responsible for all reconstruction and renovation efforts post restoration.

• Vice President of Sales - Hospitality - National Accounts

  • Dec 2020 - May 2021



OTH Hotels Resorts

• United States
• Hospitality
• 1 - 100 Employee

• Chief Operations Officer

  • Jul 2019 - Sep 2020

  Direct hotel operations and logistics for factors for 14 hotels (7 luxury/ lifestyle properties and 7 branded properties), with over 1400 employees; improved margins by 18%. Headed and developed staff to achieve performance and service objectives; align staffing and onboarding metrics with organizational strategic goals and performance targets. Worked in direct partnership with CEO to design and implement enterprise-wide vision and culture; conducted monthly site visits with General Managers to ensure knowledge transfer and direction. Selected Highlight - Revitalized sales and marketing teams with impactful strategies to improve short- and long-term performance metrics, cross referenced vendors to cut costs on FF&E needs. - Pioneered creation of Standard Operating Procedures (SOPs) and Employee handbook; collaborated with HR Director and each General Manager to update handbook and standards. Sales Operations | Team Development | Performance Management | Relationship Building | Growth Strategies | Brand Development | Project Management | Leadership | Communication | People Management | Account Management | Human Resources | Training & Development | Budget and Cost Controls | Cross Functional Teams | Renovations | Business Intelligence | Data Analytics | Executive Presentations | Risk Management Show less



Chesapeake Hospitality

• United States
• Hospitality
• 1 - 100 Employee

• Regional Vice President Of Operations

  • 2016 - 2019

  Promoted to manage a portfolio of 5, independent, luxury/ lifestyle hotels, and 1 Hilton branded hotel in South Florida; catapulted EBITA for all 6 properties, exceeded service and budget expectations, including IBFC, RevPAR and RevPAR index metrics. Impacted service and profitability – moved The Hyde Resort and Residences to Top 10 in Hollywood on Trip Advisor and moved the Doubletree Hollywood Beach to Top 30 ranking within all Doubletree Hotels.Selected Highlights- Pinpointed opportunities for further expansion of services while striving to improve guest andemployee satisfaction while maximizing financial performance in all areas of responsibility.Hotel Operations | Sales Management | Account Management | Business Development | Leadership | Training & Development | Quotas | Relationship Building | Strategic Planning | Pricing | Cross Functional Teams | Contract Negotiations | Relationship Building | Client Satisfaction | Key Performance Indicators (KPI) | Client Satisfaction Show less

• Managing Director, The Georgian Terrace

  • Mar 2011 - Oct 2016

  Increased value of historic hotel, a 326 room, luxury/ lifestyle, property with 14,000 sq. ft. of meeting and event space, by +$12M within first 90 days; improved service and efficiencies; boosted hotel ranking from #69 on Trip Advisor to #8, in 3 years. Established hotel-wide strategies to deliver products and services to meet and exceed the needs and expectations for high volume of tourists; fostered and maintained service-driven culture to increase customer retention and satisfaction. Audited operating statements, integrated marketing and business plans, and analyzed financial statements, reported on performance monthly.General Manager, Hilton Philadelphia Airport, Philadelphia, PA (2011-2014)High profile airport hotel with 331 rooms and 14,000 sq. ft. of meeting and convention space. Led all operations including kitchen and room service; impacted functions like guest service, sales, budgeting, inventory control and human resources; reviewed service scores to identify areas of improvement and implement action plans.Relationship Building | Risk Management | Business Development | Continuous Improvement | Team Management | Strategic Planning | Customer Service | Revenue Generation | Sales Enablement | Client Relations | Event Planning | People Management | Performance Metrics | Marketing Analytics Show less



Westmont Hospitality Group

• Canada
• Hospitality
• 400 - 500 Employee

• Area General Manager

  • 2008 - 2011

  Streamlined P&L operations across 3 hotels, including 2, Hilton-branded operations, ensured guest satisfaction and employee engagement to reduce turnover. Introduced transaction and risk management business solutions, with direction of approximately 225 employees. Evaluated services and market trends to generate business for both oceanfront properties; enhanced performance metrics as #1 and #2 hotels in RevPAR, with IBFC percentage of 38%. Business Development | Relationship Building | Project Management | New Business Development | Operations Management | International Sales | People Management | Cross Functional Teams | P&L | Administrative Operations | Marketing Management | Emerging Markets | Process Improvements | Training & Development Show less