Chief Strategy Officer (CSO)

• Sep 2023 - Present

Leveraging my extensive experience in strategic planning, market analysis, and innovation to drive our company towards achieving its ambitious goals. I am passionate about identifying growth opportunities, fostering a culture of continuous improvement, and ensuring that our strategic initiatives are perfectly aligned with our vision and mission. With a keen eye for emerging trends and an unwavering commitment to excellence, I guide my team in crafting and executing robust strategies that propel us ahead in the competitive GTM marketing landscape. My leadership is defined by a collaborative approach, a focus on results, and a deep understanding of the dynamic nature of today's digital marketing world. Strategic Visionary: Crafting and implementing forward-thinking strategies that ensure long-term success and market leadership. Innovative Leader: Encouraging creativity and innovation within the team, and leading initiatives to diversify our offerings and penetrate new markets. Data-Driven Decision Maker: Utilizing market insights and performance data to make informed decisions and optimize resource allocation. Collaborative Partner: Working hand-in-hand with other C-level executives and stakeholders to ensure our strategies are cohesive and drive value across all facets of the organization. Change Advocate: Leading change management initiatives, mitigating risks, and ensuring that our team is agile and ready to adapt to the ever-evolving market conditions. Why Acceler8Now? At Acceler8Now, we are committed to pushing the boundaries of what's possible in GTM marketing. We thrive in a culture of innovation, collaboration, and relentless pursuit of excellence. Being part of this incredible journey is not just a role for me—it's a passion and a commitment to contributing to our shared vision of success. Show less

Director of Communications & Marketing

• Jul 2023 - Present

Safely2Prosperity (S2P) is at the forefront of health-tech solutions, specializing in Pandemic Preparedness & Response Risk Management. Founded by Dr. John Norris, our company merges decades of expertise in health, life sciences, and IT innovation to offer data-driven insights that transform organizational safety. Our primary mission is to empower organizations to create safer and more resilient operational environments. Serving large enterprises globally, S2P is dedicated to pioneering comprehensive risk mitigation. As we look to the future, our commitment is unwavering: to partner with industries and leaders worldwide in building a safer, healthier, and more prosperous tomorrow. Show less

Owner

• May 2021 - Present

A dynamic, multi disciplined creative executive with a penchant for achieving the quickest path to creating effective communication for technologies, goods, services, ambitions, and culture. Hyperbrand Creative graphics and videos used in mainstream network marketing campaigns in U.S. and European markets. Hyperbrand Creative, Ltd - Captivating Content That Converts A dynamic, multi disciplined creative executive with a penchant for achieving the quickest path to creating effective communication for technologies, goods, services, ambitions, and culture. Hyperbrand Creative graphics and videos used in mainstream network marketing campaigns in U.S. and European markets. Hyperbrand Creative, Ltd - Captivating Content That Converts

Creative Director

• Aug 2020 - Present

Created complete design package for biotech company prior to OTC launch. Custom-designed assets include Company Logo and Icon, Website, Investor Presentations, Medical Technology Presentations, Social Media Templates, Press Releases. Created complete design package for biotech company prior to OTC launch. Custom-designed assets include Company Logo and Icon, Website, Investor Presentations, Medical Technology Presentations, Social Media Templates, Press Releases.

Creative Director

• Jan 2020 - Aug 2021

Responsible for all aspects of creative work for public company and its operating divisions.

VP, Communications

• Jan 2021 - May 2021

Represented operating divisions in pieces run by multiple broadcasting affiliates. Developed materials for, and ran international partnership meetings. Deepened relationships with existing clients.

Central Committee Member

• May 2018 - Sep 2020

Responsibilities of Elected Office: * Attend Leader Candidate Endorsement Screening Meetings * Review Party financial records * Organize Executive Committee Members to ensure high participation rates in the endorsement process for City and Ward * Informational resource and campaign liaison * Coordinate even-year local party campaign activities with the staff from the County Party and State Party * Organize your City and Ward Party campaign efforts * Recruit Election Day Poll Workers * Support fundraising efforts of County Party * Notify Executive Director of Party of any demographic changes as well as any development that forces a member to resign Show less

Director of Technical Design and Marketing

• Oct 2019 - Jan 2020

Senior Vice President, Operations

• Oct 2015 - Oct 2019

Responsible for workforce planning, workflow design, forecasting, utilization, recruiting, hiring, training development, quality and compliance adherence, and internet technology for contact center with experience handling customer service, sales and collections business for medical supply, 3rd party energy supply, and governmental housing assistance companies.- Successfully meets and exceeds client SLAs - Authored quality review processes for all organizations within call center, tailored to each client’s customer experience KPIs- Organized and executed move from brick and mortar to virtual business model successfully- Grew business with leading national supplier of disposable medical supplies by 200% with after transitioning to virtual contact center model Show less

Director, Implementation and Training

• Feb 2015 - Sep 2015

- Filmed, directed and produced company video advertisement- Designed and implemented sales scripting and reporting protocol, increasing overall conversion rate by - 15% within first month for largest 3rd party energy supplier in mid-Atlantic region - Created and implemented quality review processes for all organizations within call center - Conceptualized and created innovative training and resource materials allowing for customer-facing employees to access needed information within a maximum of 3 mouse clicks, drastically reducing customer hold times; resulting in improved customer and agent experiences - Wrote and produced multimedia content including audio and video advertisements for company and clients - Built company SharePoint infrastructure - Formulated and instituted employee recognition routine, driving positive morale and improving culture with negligible associated cost Show less

Implementation and Training Specialist

• Jul 2014 - Feb 2015

- Conceptualized and created revolutionary training materials allowing for agents to access needed resources including scripting within a maximum of 3 mouse clicks, drastically reducing customer hold times; resulting in improved customer and agent experiences- Developed and designed quality review process for call center responsible for multi-million dollar 3rd party energy supplier customer contact operations- Designed and implemented sales strategy and reporting protocol which increased overall conversion rate by 15% within first month for largest green energy-leading 3rd party energy supplier in mid-Atlantic region- Customized and implemented monthly quality review processes across all organizations within company resulting in improved customer experience and ensuring adherence to FDCPA and HIPAA compliance requirements- Formulated and instituted agent recognition process routines, driving positive morale and improving culture with negligible associated cost Show less

Fulfillment Support Team Leader, Assistant Vice President

• Jul 2012 - Oct 2013

Home Loans Fulfillment- Recruited and performed all managerial and administrative aspects of team of 8+ loan closing/funding processors- Maintained effective partnerships with key sales partners to drive profitable revenue growth and improve end to end manufacturing of loan quality- Instigated and project-managed development of training materials used by 15 closing teams - Directed highly-commended workload balancing protocol addressing severely out-of-balance company-wide workload situation which greatly reduced negative borrower experiences- Monitored and analyzed loan pipelines to ensure strategic processing, improve efficiency and customer service Show less

Team Manager, Officer

• Mar 2011 - Jul 2012

Unsecured Collections & Recovery- Managed the efforts of up to 25 associates responsible for resolving customer delinquency and mitigating losses by negotiating mutually acceptable payment programs that assisted customers to meet their financial obligations- Performed quality reviews on associates to ensure a positive customer experience and reduced risk to the bank- Created a culture of operational excellence by providing awareness and coaching of compliance items on a weekly basis- Directed employee satisfaction initiatives- Created and administered education modules to all teams in call center- Developed materials for individualized training - Wrote, produced and delivered content for division meetings- Selected to brand and emcee company and affinity events and initiatives- Active leadership involvement with multiple bank diversity groups Show less

Lead Operations Representative

• May 2008 - Mar 2011

Unsecured Collections & Recovery- Director of internal procedural awareness marketing campaigns Responsible for ensuring quality compliance for credit card collections center of 600 employees- Proactively created bank-adopted training material on departmental philosophy- Developed and conducted new-hire education classes- Presented updates at quarterly division meetings- Created daily customer survey analytic reports- Taught continuing education courses including Card Act legislation class- Successfully mentored employees facing challenges- Responded on behalf of bank executive office to customer complaints Show less

Senior Account Manager

• Nov 1999 - May 2008

Unsecured Collections & Recovery- Managed 30-180 day delinquent accounts professionally and compassionately- Wrote and produced award winning videos promoting corporate morale- Rapidly promoted through stages of delinquency- Assisted with new hire training efforts