Experience

Nightingale Hammerson

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Finance Officer

  • Mar 2023 - Present



FIRST STEP DAYCARE & NURSERY LTD

• United Kingdom
• E-Learning Providers

• Accounts Receivable Assistant

  • Jun 2021 - Present



Ladbrokes Coral

• United Kingdom
• Gambling Facilities and Casinos
• 700 & Above Employee

• Customer Service Manager

  • Dec 2019 - Present

  • Managing and supervising a team of five customer service assistance. • Advised, trained and walked new staff through company processes. • Completing accounting sheets and ensuring figures balance. • Responsible for shop management in the absence of the shop manager. • Opening and closing the shop premises in line with relevant procedures. • Using IT experience to diagnose faults and issues with machines and vendors. • Built and sustained lasting customer relationships through effective communication. • Accurately processing large sums of cash and card payments and balancing tills. • Inputting and updating relevant customer data electronically and manually. • Taking phone calls in a professional manner and transferring calls to necessary departments or dealing with the call myself if it is a customer query, I am capable of dealing with. • Cleaning, hoovering, surface dusting, toilet cleaning, rubbish picking. • Resolved customer complaints and enquiries as well as going the extra mile to ensure customer satisfaction. Show less