Experience

Ware2Go

• United States
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Senior Implementations Project Manager

  • Dec 2022 - Present



SPACES

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Project Manager

  • Dec 2020 - Dec 2022

  SPACES is transforming the ways drivers consume parking and the way technology partners with the industry by connecting the digital and physical environments. Our revolutionary contactless parking access and payment platform allows parkers to enter, pay, and exit any parking facility from inside their vehicle, directly from their smartphone with no app required. As Senior Project Manager for SPACES, I oversee the product implementation for all new facilities. This includes internal project team management as well as external stakeholder management, driving clients and vendors through the process and ensuring successful system launches for their facilities. Show less



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• • Jul 2018 - Nov 2020

  Leveraging my expertise in strategic management, I collaborated intensively with multiple involved partners to lead the process for activating the setup and operational management of IHG’s hotels, as well as exiting or transitioning a management contract. I also developed project budgets ranging from $3-$5M per project to efficiently manage all facets of hotel opening operations. In addition, I established and managed lasting relationships with hotel owners and operations teams, while directing several aspects of project management and driving impactful decisions. I also heavily assisted in the onboarding of hotel employees, conducting system training, policy and process review, and program training, all of which effectively prepare employees for success and drive quality operational metrics.Highlights• Highly immersed in opening process redevelopment, including leading the development of critical pathway and supporting documentations for openings, acquisitions, and divestitures for all involved parties.• Strategized pre-opening capital budgets templates and program, utilizing historical bench markers to create a budget calculator to provide more accurate cost estimates for capital budgets, ultimately saving up to forty hours per project.• Identified areas of pre-opening cost savings to owners through collaborating with procurement team, ultimately reducing project budgets by 15-20%. Show less

• • Mar 2016 - Jul 2018

  As Senior Consultant of Hotel Openings with IHG, I successfully executed vital roles on system information management, technical process enhancements, and strategic business integrations by administering proprietary project management software for hotel openings. I led various product management projects through corroborating with internal partners, establishing and communicating company-wide system and process integration, and ensuring system functionality for business needs.Moreover, I operated regular reporting and analysis measures by providing insight into hotel pipeline information, performance and project health indicators, ad-hoc reporting for multiple business areas, and achieving effectiveness of the overall business process. I also spearheaded the planning and execution of franchise owner programs by overseeing all aspects of bi-annual ownership conference and collaborating across internal and external partners. Highlights• Mitigated areas of system deficiencies in project management system by gathering data, consolidating findings, and gaining funding for system enhancements, which resulted in a 33% faster response rate within the program.• Oversaw seamless integration of acquired and new brands into project management system and opening process by collaborating with brand leaders, internal partners, and technology consultants.• Converted franchise owner orientation into a top revenue producing program, increasing revenue by over 50% from previous years, and accelerating program satisfaction by 23%. Show less



Lanier Parking

• United States
• Facilities Services
• 200 - 300 Employee

• Transitions & Acquisitions Manager

  • Apr 2013 - Mar 2016

  I led the operational transition team for business acquisitions and divestitures to ensure the efficient management of onboarding and exiting process for company-wide operations. I provided in-depth training and supervision of new location accounting and management personnel and succeeded in building business relationships with core contacts and internal/external clients, creating client success and facilitating seamless business integrations to capture desired key results. In addition, I initiated strategic project planning in marketing and brand management, learning and development, financial controls, core business practices, and operational improvements as necessary for business continuity and process improvement. I also managed project management and billing databases for company-wide projects and openings, including providing employee support and liaising between end-users and technology development teams to achieve business growth and client satisfaction. Highlights • Highly involved in startup of brand-new customer service operations center, which included optimizing software, developing space, recruiting and hiring of customer service agents, and ongoing management of facility. • Redeveloped an outdated project checklist into a critical path and integrated into Salesforce-based project management system, which streamlined the acquisition and divestiture process. • Revamped marketing and form content for acquisitions following company-wide re-branding. Show less



Bed Bath & Beyond

• United States
• Retail
• 700 & Above Employee

• Customer Service Trainer

  • Apr 2012 - Apr 2013

  Having served an essential role in the onboarding and education process in the company, I was responsible to upskill all associates in areas of store operations, evaluating and tracking success of sales programs, ensuring consistent business improvement methodologies, tracking promotions, identifying customer buying habits, and improving overall service standards by designing and implementing training programs through proactive collaboration and communication with senior management. Having served an essential role in the onboarding and education process in the company, I was responsible to upskill all associates in areas of store operations, evaluating and tracking success of sales programs, ensuring consistent business improvement methodologies, tracking promotions, identifying customer buying habits, and improving overall service standards by designing and implementing training programs through proactive collaboration and communication with senior management.