Field Services Engineer

• Jan 2022 - Present

Field Services Engineer

• Jan 2020 - Jan 2022

Making customer's days better by servicing their Anatomical Pathology equipment. Making customer's days better by servicing their Anatomical Pathology equipment.

Lead Engineering Specialist / Senior Engineering Specialist

• Jul 2008 - Jan 2020

As Lead FES: Develop & assist with new projects that will benefit our customers & business. Collaborate with Sales, Field Engineer Specialist team & customers to ensure desired outcome for customer. Assist in pre-installation and site validation to ensure best possible customer experience. Aid in resolving difficult troubleshooting issues. Work with FES (Field Engineering Specialist) team to address all proactive services. Guide FES team to understand what drives their metrics. Train FES team in new procedures, software and administrative duties. Help team members with technical questions or facilitate the means to get them the right answers. As Senior FES: Repair, preventative maintenance, installations and investigations related to our Primary tissue staining, Advanced tissue staining equipment and Digital Pathology equipment. Travel a primary region that includes Eastern Ohio and WV, with secondary coverage to about anywhere in the continental U.S. Train newhires and co-travel to assist fellow engineers with problem cases. Work with management, account reps & customers to ensure best possible outcome. Show less

Field Service Biomedical Engineer

• Jan 2007 - Jul 2008

Repair, preventative maintenance, investigation and safety inspection of electronic medical equipment, primarily for hospitals, clinics, Physical Therapy centers. Research and recommend new equipment purchases. Teach staff on proper use & care of electronic equipment. Repair, preventative maintenance, investigation and safety inspection of electronic medical equipment, primarily for hospitals, clinics, Physical Therapy centers. Research and recommend new equipment purchases. Teach staff on proper use & care of electronic equipment.

Biomedical Technician/Customer Service

• Oct 2003 - Dec 2006

BMET, Marquette, MI: Equipment repair, installation, preventative maintenance, on-site safety and performance vercation of various pieces of biomedical equipment. Provide training to Customer Service Representatives as well as in-service training of customers. Work with UHS staff to provide innovative solutions to customer problems. CSR, Columbus, OH: All phases of handling rental biomedical equipment including: delivery & pickup of equipment, cleaning & disinfection, testing/performance verication, repair & preventative maintenance of rental eet as well as customer-owned equipment. Show less