Experience

Duarte, Inc.

• United States
• Professional Training and Coaching
• 100 - 200 Employee

• Account Manager

  • Mar 2022 - Present

• Virtual Workshop Producer

  • Jun 2021 - Mar 2022



My Neighborhood Alliance

• Haven Center Shelter Coordinator

  • Aug 2021 - Feb 2022



Haven House Services

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Operations Coordinator- Crisis and Homeless Services

  • Jul 2017 - Jul 2021

  Provide case management and general support in a 24 hour a day crisis shelter through the coordination of administrative and client-centered tasks. Develops and maintain an active and supportive relationship with clients, families, local community partners, mental health providers and Juvenile Justice. Conducts initial screening, admissions and discharges. Shares on-call responsibilities and responds to crisis calls. Maintains budget guidelines, supply orders and maintaining of records. Responsible for facility’s safety inspections, licensing requirements and maintenance. Responsible for maintaining all reports and data systems for the shelter and required by our grants. Creates and manages schedule for shelter staff and I am the direct supervisor of 12 staff members.



Over The Edge

• Canada
• Fundraising
• 1 - 100 Employee

• Customer Experience Manager

  • Jan 2020 - Jun 2020

  Regional manager of events (West and Pacific NW Region) working with over 50 clients to plan, organize, and execute a successful event for their non-profit organization. I helped each client set goals, follow times lines and facilitated meetings between the client, building owners, and our technical team leading up to their event. When identifying a struggling client, I would provide tips and extra support to help them achieve their goals. This was a virtual position and I coordinated meetings and seminars over 5 time zones.



NeoNova Network Services

• United States
• Telecommunications
• 1 - 100 Employee

• Lead Technical Support Agent

  • Oct 2015 - Aug 2017

  Responsible for supplying top customer support for rural Internet/Cable and Phone providers. Trouble shooting and solving basic needs and creating and escalating tickets in a timely manner for field techs and affiliates. Team lead of 10+ agents and responsible for their daily growth and support. I provide performance reviews, coaching and trainings for the agents as well as evaluating and processing tickets to go on to tier two and to on call technicians. Responsible for supplying top customer support for rural Internet/Cable and Phone providers. Trouble shooting and solving basic needs and creating and escalating tickets in a timely manner for field techs and affiliates. Team lead of 10+ agents and responsible for their daily growth and support. I provide performance reviews, coaching and trainings for the agents as well as evaluating and processing tickets to go on to tier two and to on call technicians.



Haven House Services

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Residential Counselor

  • Jun 2015 - Nov 2015

  Facilitates a safe and therapeutic environment in a 24 hour crisis shelter by providing services directly to clients, their families and involved community agencies. Communicates to supervisors concerning paperwork, staff and training needs. Responsibilities includes responding to crisis calls. conducing t initial client screening, admission and discharge, as well as develop initial client service plan upon intake. Also, Administer medication in accordance to agency policies, Conduct house meetings, group learning activities and provide recreational opportunities



Autism Society of North Carolina

• United States
• Individual and Family Services
• 200 - 300 Employee

• General Instructor/ Advocate

  • Oct 2013 - Oct 2015

  Responsible for implementing a plan set in place for adults with Autism. Working one on one with a client and assist him in his day to day schedule and goals. Responsible for daily and monthly paper work documenting progress and growth. Responsible for implementing a plan set in place for adults with Autism. Working one on one with a client and assist him in his day to day schedule and goals. Responsible for daily and monthly paper work documenting progress and growth.



Raleigh Parks and Recreation

• After School Counselor

  • Apr 2013 - Dec 2013

  Responsible for the daily operations of an after school program designed for at risk children. Assisted in helping with homework, tutoring and recreation for children ages 5-13. Responsible for the daily operations of an after school program designed for at risk children. Assisted in helping with homework, tutoring and recreation for children ages 5-13.



Disney Cruise Line

• United States
• Travel Arrangements
• 700 & Above Employee

• Youth Activities Manager

  • Feb 2010 - Mar 2013

  Responsible for implementing daily programs and activities for children from 6 weeks -17 years of age on board the Disney Vessels. Responsible for the safety and entertainment of over 1000 kids per cruise. Directly responsible for the daily supervision and development of 45-80 counselors and the different venues they operate. Main point of contact for any guest related issues. Responsible for daily and weekly reports, performance reviews and team and on board committee meetings as scheduled. Responsible for implementing daily programs and activities for children from 6 weeks -17 years of age on board the Disney Vessels. Responsible for the safety and entertainment of over 1000 kids per cruise. Directly responsible for the daily supervision and development of 45-80 counselors and the different venues they operate. Main point of contact for any guest related issues. Responsible for daily and weekly reports, performance reviews and team and on board committee meetings as scheduled.



Disney Cruise Line

• United States
• Travel Arrangements
• 700 & Above Employee

• Youth Actives Counselor-Age and Desk Anchor and Teen Counselor

  • Dec 2007 - Sep 2009

  Responsible for supervision of children ages ranging from 3-18 and as age anchor the supervision of 2-6 counselors. Oversee the individual venues for each age group and display Disney values that enhance the guest experience.Provided Training for new hires and ongoing training as part of the counselor duties. Responsible for supervision of children ages ranging from 3-18 and as age anchor the supervision of 2-6 counselors. Oversee the individual venues for each age group and display Disney values that enhance the guest experience.Provided Training for new hires and ongoing training as part of the counselor duties.



KinderCare Learning Companies

• United States
• Education Management
• 700 & Above Employee

• Assistant Director

  • Feb 2003 - Dec 2008

  Responsible for the daily operations and budgets of a childcare center of a 125 children ages ranging from 6 weeks to 12 years. Also responsible with the scheduling and supervision of a staff of 16. As assistant director I handled all enrollment and daily communications with current and prospective parents. Was also in charge of design and implementing events for fundraising and summer camp trips for 1000+ children and adults. Responsible for the daily operations and budgets of a childcare center of a 125 children ages ranging from 6 weeks to 12 years. Also responsible with the scheduling and supervision of a staff of 16. As assistant director I handled all enrollment and daily communications with current and prospective parents. Was also in charge of design and implementing events for fundraising and summer camp trips for 1000+ children and adults.



YMCA of South Hampton Roads

• United States
• Wellness and Fitness Services
• 300 - 400 Employee

• Teen, Camp and Family Program Coordinator

  • Sep 1996 - Dec 2003

  Responsible for creating and implementing programs and budgets for families, teens and summer camps. I was also responsible for the daily operations of each department as well. Throughout the year I was also in charge of creating and teaching trainings for groups of 1,000+. Responsible for creating and implementing programs and budgets for families, teens and summer camps. I was also responsible for the daily operations of each department as well. Throughout the year I was also in charge of creating and teaching trainings for groups of 1,000+.