Experience

BeanMachine

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager

  • Feb 2021 - Present

  Develop and strategize website and application execution for clients. Serve as primary contact for all project related inquiries for client and development team. Review and approve designs and present them to the client for final approval. Distribute tasks to teams local and international. Research and provide data analysis to the design and development team to ensure their understanding of application functions and client’s business goals. Hold weekly meetings with clients to provide updates on their project and answer any questions they may have. Show less



Wonderful Union

• United States
• Entertainment Providers
• 1 - 100 Employee

• Event Services Manager

  • Jan 2015 - Sep 2020

  - Develop and execute top-tier event packages for high-profile clients. - Serve as the primary point of contact for in-house and on-tour coordinators for worldwide concerts and VIP events. - Participate in pre-event meetings with clients to discuss the flow and overview of event, and identify any areas of concern. - Organize and oversee scheduled VIP product launches. Coordinate with merchandise manufacturers and in-house shipping team to produce and deliver VIP merchandise. - Facilitate operations meetings with marketing and creative teams to ensure events are successfully marketed, and project goals are met and remain within budget. - Develop informational emails for customers regarding specific VIP events. - Coordinate and troubleshoot with touring personnel and venue/site staff. - Attend and facilitate VIP events to ensure event success and that client objectives are met. - Collect and analyze sales numbers; prepare and distribute for weekly client review. - Gather feedback from Support Department to develop improvements for existing and future events. Show less



ground(ctrl)

• Advertising Services

• Customer Service Representative

  • Jan 2013 - Jan 2015

  - Provided department-wide and direct customer support in a fast-paced environment via email, and telephone. - Assisted Client Services, Marketing, and Events departments with various deadline-driven projects. - Facilitated communication with remote tour and event staff. - Reviewed client accounts to resolve complex inquiries and support requests. - Tracked status of unresolved or outstanding inquiries to ensure a high completion rate. - Provided department-wide and direct customer support in a fast-paced environment via email, and telephone. - Assisted Client Services, Marketing, and Events departments with various deadline-driven projects. - Facilitated communication with remote tour and event staff. - Reviewed client accounts to resolve complex inquiries and support requests. - Tracked status of unresolved or outstanding inquiries to ensure a high completion rate.



It's A Grind Coffee House

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Shift manager

  • Apr 2006 - Dec 2012

  • Supervise staff and operations for assigned shifts. • Coordinate the staff to assigned positions for efficiency. • Market and sell feature drinks to costumers to increase daily profits. • Relied on to count cash register at the end of the day with $500+ daily. • Resolve conflicts with unsatisfied customers, workers and broken equipment to produce favorable outcomes. • Open and close the store by following and maintaining security procedures. • Supervise staff and operations for assigned shifts. • Coordinate the staff to assigned positions for efficiency. • Market and sell feature drinks to costumers to increase daily profits. • Relied on to count cash register at the end of the day with $500+ daily. • Resolve conflicts with unsatisfied customers, workers and broken equipment to produce favorable outcomes. • Open and close the store by following and maintaining security procedures.