Business Analyst Team Lead

• Mar 2019 - Present

Senior Analyst Programmer

• Aug 2005 - Jan 2019

As a senior member of the Workers Compensation NSW Systems team, I was responsible for the development and support of the Oracle-based policy and claims management system. This involved end-to-end delivery of software solutions, client relationship management, running workshops to gather and analyse requirements, and support of critical systems. I also worked closely with the Self Insurance team with their claims management solution. Accomplishments in this role: • Ran workshops and interviews to elicit system enhancements for BAU as well as regulatory changes. Collected and tracked user stories and epics in Jira, and wrote full system documentation in Confluence • Analysed Workers Compensation data transfer requirements from iCare and designed extraction SQL scripts to produce policy and claims data extracts for iCare and other WC agents within short timeframes • Worked closely with the Workers Compensation Self-Insurance business unit and system vendor (NTT Data/Figtree) to document requirements for enhancements and track bugs, as well as identifying opportunities for process and system improvements to increase team effectiveness • Ran project to migrate between two self-insurance systems, including mapping As-Is and To-Be processes, managing stakeholder engagement between vendor, business unit and internal technology teams, performing analysis of data migration requirements and designing both technical testing and UAT plans • Created training course and documentation for level 1, 2 and 3 support of self-insurance system, and provided the course to groups of technical staff • Acted as a Culture Coach to help increase the positive culture of the organisation, including giving presentations and running workshops on OCI results, and helping colleagues understand their contributions to the success of the organisation • Performed presentations on topics including AWS, learning skills and relating individual work to the purpose, vision and spirit of the company Show less

Consultant

• Jan 2003 - Jul 2005

I was the primary onsite analyst and developer for a major client in Sydney, Australia, implementing an insurance software solution for Term Life and Personal Loan products. I was responsible for the full product life cycle, including analysis, design, development, testing, release and support of an Oracle-based system. Accomplishments in this role: • Worked in a small team on-site with the client to design and develop enhancements • Implemented and supported system for Mortgage, Loan and Credit Card insurance • Created a dynamic data-loading tool to increase the throughput of the testing team Show less

Senior Application Developer

• May 2001 - Jul 2002

Responsible for the development and support of the TIA system for a motor insurance product, using Oracle front and back ends. Worked on a number of large projects to improve the scope and functionality of the system, and involved in the analysis of business functions, as well as the design and development of the solutions. Responsible for the development and support of the TIA system for a motor insurance product, using Oracle front and back ends. Worked on a number of large projects to improve the scope and functionality of the system, and involved in the analysis of business functions, as well as the design and development of the solutions.

Senior Analyst/Programmer

• Jul 1999 - Apr 2001

As part of the CAPS (Computer Assisted Publication System) development and support team, I was responsible for the creation of new functionality using Oracle Designer and Developer, and also the support of the system to a user group of between 100 and 200 users. As part of the CAPS (Computer Assisted Publication System) development and support team, I was responsible for the creation of new functionality using Oracle Designer and Developer, and also the support of the system to a user group of between 100 and 200 users.

Analyst/Programmer

• Sep 1998 - Jun 1999

Developed a call centre system to manage Individual Savings Accounts (ISA) product. As well as analysis and development of the Oracle based software solution, this role also required the ability to mentor and instruct junior developers. Developed a call centre system to manage Individual Savings Accounts (ISA) product. As well as analysis and development of the Oracle based software solution, this role also required the ability to mentor and instruct junior developers.

Systems Analyst and Application Developer

• Aug 1997 - Aug 1998

Responsibilities included analysing the existing Forms 3 system for upgrade to 4.5, moving from a VMS based system to Windows based. Also involved in the movement of all legacy systems to updated hardware/software. Responsibilities included analysing the existing Forms 3 system for upgrade to 4.5, moving from a VMS based system to Windows based. Also involved in the movement of all legacy systems to updated hardware/software.

Technical Consultant

• Jun 1996 - Aug 1997

Using in-house conversion software (GUI*Converter) combined with bespoke development, systems were upgraded from Forms 3 to 4.5. I was also responsible for the demonstration of the conversion tool to clients in sales situations. Using in-house conversion software (GUI*Converter) combined with bespoke development, systems were upgraded from Forms 3 to 4.5. I was also responsible for the demonstration of the conversion tool to clients in sales situations.