Jörg Fuehr

Team Lead CX | Senior Project Manager at All for One Customer Experience
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Munich Metropolitan Area, DE
Languages
  • English -
  • French -
Skills

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Bio

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Credentials

  • Salesforce Certified Administrator
    Salesforce
    Apr, 2016
    - Nov, 2024

Experience

  • All for One Customer Experience
    • Germany
    • Information Technology & Services
    • 100 - 200 Employee
    • Team Lead CX | Senior Project Manager
      • Nov 2021 - Present

  • KPS AG
    • Germany
    • Business Consulting and Services
    • 200 - 300 Employee
    • Principal
      • May 2021 - Oct 2021

  • maihiro GmbH
    • Germany
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Manager CX bei maihiro - Part of Accenture
      • Jul 2020 - Apr 2021

    • Team Lead Customer Experience Consulting
      • Jan 2019 - Jun 2020

    • Principal Consultant CxC I Project Manager
      • Oct 2017 - Dec 2018

  • SYNERGY CONSULTANTS CRM + Prozesse GmbH
    • Germany
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Consultant I Project Manager
      • Sep 2016 - Sep 2017

  • Nefos - an NTT DATA Company
    • Switzerland
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Project Manager
      • Aug 2015 - Aug 2016

  • update software AG
    • Austria
    • Software Development
    • 1 - 100 Employee
    • Principal I Delivery Manager
      • Jun 2012 - Jul 2015

      - Overall responsibility for the customer engagement over the entire life cycle from acquisition to sustainable customer loyalty - Project and Resource Planning - P&L Responsibility - Overall responsibility for the customer engagement over the entire life cycle from acquisition to sustainable customer loyalty - Project and Resource Planning - P&L Responsibility

  • IDS Scheer AG
    • Manager - Consulting Solutions CRM
      • Sep 2006 - May 2012

      • Consultant for CRM-Strategy and -Processes (AVE, CLV, CM) • Business Development • Consultant for CRM-Strategy and -Processes (AVE, CLV, CM) • Business Development

  • Netragon AG
    • Team-Leader/Sales Controller
      • May 2003 - Aug 2006

      • Head of a TeleSales team• Responsible for the Management Sales Reporting• Administrator of the CRM-Tool

    • Key Account Manager
      • Sep 2001 - May 2003

      • New customer acquisition • Up- and Cross-Selling activities• Project Management• Pre-Sales Consulting

  • Coheris
    • France
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Sales Manager Germany
      • Sep 1998 - Aug 2001

      • New customer acquisition • Up- and Cross-Selling activities • Partner Management • Responsibility for budgets and sales targets • New customer acquisition • Up- and Cross-Selling activities • Partner Management • Responsibility for budgets and sales targets

  • Tecno Contact (Paris)
    • Paris Area, France
    • Teamleiter TeleSales
      • Sep 1995 - Aug 1998

      • Head of an European team of 5 -7 CallCenter Agents • Responsible for sales and marketing activities • Reporting to the European Sales manager • Head of an European team of 5 -7 CallCenter Agents • Responsible for sales and marketing activities • Reporting to the European Sales manager

Education

  • Technische Hochschule Nürnberg Georg Simon Ohm
    Diplom-Betriebswirt (FH)
    1990 - 1995

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