Jeremy CAMP

General Manager at Zeeloft
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Paris Metropolitan Region, FR
Languages
  • French Native or bilingual proficiency
  • English Full professional proficiency
Skills

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Credentials

  • Certification gestion de projet avancée
    Ecole Centrale de Lille
    Oct, 2013
    - Nov, 2024
  • IT Information Library Foundations Certification (ITIL)
    Altran Institute
    Nov, 2012
    - Nov, 2024

Experience

  • Zeeloft
    • France
    • Design
    • 1 - 100 Employee
    • General Manager
      • Aug 2021 - Present

      Definition and implementation of the company's global strategy.Definition and monitoring of annual budgets, business plans, and cash flow forecastsSearch for sources of funding (loans, grants, investors).Reporting to investors and management of investor relations.Management and negotiation of strategic partnerships.Identification and exploitation of growth opportunities (optimization of acquisition channels, retention).Optimization and monitoring of performance indicators and commercial and operational processes Show less

    • Chief Operating Officer
      • Mar 2018 - Jul 2021

      Management and optimization of the supply chain and associated costsManagement and optimization of customer service processes (customer relationship, after sales issues, litigations)Management of the products list and optimization of the product publication processesManagement and optimization of purchases and invoices trackingReview and optimization of the shipping costs strategyManagement of relationships with our partner brands and suppliers, logistics services providers and graphics studio Show less

  • Orah
    • United States
    • Computers and Electronics Manufacturing
    • Head of Support
      • Dec 2015 - Dec 2017

      Define and manage Orah customer service strategy. Manage scaling of customer service activities. Review and adapt support processes to new products offering. Define and analyze insightful customer service activity measures and report to executives. Drive operational efficiency through continuous customer service processes improvement. Develop and manage robust closed loop customer feedback processes and report to internal stakeholders (Product, Business and Marketing teams) Ensure customer feedback is acted upon to drive products improvement and evolution. Develop and manage customers and prospects onboarding processes to improve conversion and product adoption. Develop and manage Orah products knowledge base and drive self service adoption. Manage relationship with external customer service partners. Show less

  • Altran
    • Société Générale
    • Consultant
      • Oct 2013 - Dec 2015

      Coordinated of the Monthly Income Statement process for GBIS perimeter (incidents and action plans follow up on the whole financial control platform) Managed incidents resolution and user request fulfillment Coordinated production releases. Followed up offshore activities Reviewed and optimized the knowledge base. Participated in the migration/training of new user during the SGCIB/GIMS merger (creation of GBIS division) and during Newedge integration in GBIS IT system Optimized costs of support activities during a cost-cutting phase Participated in a project to create a unique service center for the whole Societe Generale Implemented the "Self Service" project on the Financial control platform Show less

  • Altran
    • Société Générale
    • Junior Consultant
      • Aug 2012 - Aug 2013

      Managed incident resolution and user request fulfillment. Coordinated the relationships between the different stakeholders (Devs, Product management, regional support teams (Hong-Kong, New York, London), Front Office/Middle Office) Participated in specifications and functional testing Coordinated production releases Reviewed and optimized support activities to improve reactivity and response time. Managed incident resolution and user request fulfillment. Coordinated the relationships between the different stakeholders (Devs, Product management, regional support teams (Hong-Kong, New York, London), Front Office/Middle Office) Participated in specifications and functional testing Coordinated production releases Reviewed and optimized support activities to improve reactivity and response time.

Education

  • ENSIIE - École Nationale Supérieure d'Informatique pour l'Industrie et l'Entreprise
    Diplôme d'ingénieur, Informatics/Applied Mathematics/Finance
    2008 - 2011

Community

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