Experience

HOTELS DU GROUPE BOUCAU

• France
• Hospitality
• 1 - 100 Employee

• Assistant Managing Director

  • Apr 2022 - Present



Hotel Castel Provence

• Mouans-Sartoux, Provence-Alpes-Côte d’Azur, France

• Front Office Manager

  • Sep 2021 - Apr 2022



IMMOGROOM

• France
• Travel Arrangements
• 1 - 100 Employee

• Chief Operating Officer

  • Jun 2021 - Jul 2021



La Villa Mauresque

• Saint-Raphaël, Provence-Alpes-Côte d’Azur, France

• Assistant Managing Director

  • Mar 2021 - Jun 2021



Alp'Azur Hotels

• France
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Apr 2019 - Nov 2019

  Hôtel Le Domaine de l'Astragale ***** 32 Rooms, 16 Suites and 6 VillasPre-opening preparations and setups for the official opening of a luxury summer season hotel in the French RivieraRecruitment and training of the new front office teamRooms division and front/back office daily management Reservations, room allocations, payment monitoring, cashier controls, banking and other administrative tasksSupervision and management of a rooms division team of 20+ (incl. reception, concierge desk, valet service, housekeeping and maintenance)Annual sales / activity turnover and key figures’ analysisDevelopment of new commercial strategiesHotel closure proceduresEnd of contract results :+15% of Room RevenueSignificant improvement of the e-reputation Show less

• Front Office Manager

  • Nov 2018 - Apr 2019

  Hôtel Le Carlina *****63 Rooms and SuitesPre-opening preparations and setups for the re-opening of a five-star hotel and spa in the French AlpsRecruitment of the rooms division personnelWriting of all new front desk proceduresTraining and management of the front office staff (15+ people)Back office and administrative workManagement of client complaintsMonitoring of all payments (deposits, debtors/city ledgers, bank transfers, cheques)Hotel closure proceedings at the end of the season Show less



Hotel Martinez

• France
• Hospitality
• 200 - 300 Employee

• Front Desk Officer

  • Apr 2018 - Nov 2018



Hôtel Le Kaïla***** Méribel

• France
• Hospitality
• 1 - 100 Employee

• Front Desk Officer

  • Dec 2017 - Apr 2018



Hotel Martinez

• France
• Hospitality
• 200 - 300 Employee

• Front Desk Officer

  • Apr 2017 - Oct 2017



Hôtel Le Strato

• Courchevel, France

• Front Desk Officer

  • Dec 2016 - Apr 2017



Hotel Metropole Brussels

• Belgium
• Hospitality
• 1 - 100 Employee

• Credit Manager

  • Jan 2015 - Jul 2015



Van Der Valk Hotel Charleroi Airport

• Belgium
• Hospitality
• 1 - 100 Employee

• Front Desk Officer

  • Oct 2014 - Jan 2015

• Front Desk Officer

  • Jul 2013 - Oct 2014



Hotel Spa Balmoral

• Spa, Belgium

• Event Coordinator

  • Feb 2013 - May 2013



Hôtel le 1815

• Waterloo, Belgium

• Front Desk Officer

  • Aug 2012 - Feb 2013