Operations Analyst / Fulfillment Lead

• Feb 2022 - Present

Bilingual Counselor

• Dec 2019 - Feb 2022

CADC I CADC I

Customer Operations Specialist

• Jun 2019 - May 2020

Customer & Operations Coordinator

• Jul 2018 - Jun 2019

Office Manager

• Sep 2017 - Jun 2019

Head of Bilingual Pre-School Program

• Feb 2015 - 2017

Launched bilingual pre-school program for a non-profit organization. In charge of curriculum planning, classroom set-up, parent outreach, as well as being the head teacher in the classroom.

Volunteer Coordinator

• Jan 2014 - 2017

In charge of the recruitment and retention of suitable volunteers for a volunteer-dependent non-profit organization; building lasting partnerships and relationships with schools, community organizations, and businesses who encourage their students, employees, or constituents to make a commitment to volunteer service.

Coach/Tutor

• Aug 2013 - 2017

Worked with at-risk K-8th graders to improve their academic performance through the planning and execution of educational activities and helping them to successfully complete their homework, while providing a safe space for them to be productive and engaged; helped scholar athletes improve their tennis skills by coaching them on the court.

Head Spanish/English Translator

• Aug 2013 - 2017

Translated all documents including applications, newsletters, and emails from English to Spanish; translated for Executive Director during group and individual meetings where spanish speaking parents were present.

Service Desk Staff & Tennis Coach

• Aug 2013 - Jun 2015

Scheduled court rentals and accurately processed payments; provided exceptional customer service by greeting visitors to the Tennis Center and directing them accordingly; answered a multi-line phone system with accurate and timely information; documented and delivered phone messages to staff; provided detailed information about all of the programs in person and on the phone; filed and addressed complaints in a professional manner. Gave professional tennis lessons to both children and adults. Scheduled court rentals and accurately processed payments; provided exceptional customer service by greeting visitors to the Tennis Center and directing them accordingly; answered a multi-line phone system with accurate and timely information; documented and delivered phone messages to staff; provided detailed information about all of the programs in person and on the phone; filed and addressed complaints in a professional manner. Gave professional tennis lessons to both children and adults.

Tennis Coach / Counselor

• May 2013 - Aug 2013

Provided tennis instruction to advanced youth tennis players at the Nike Tennis Camp. Served as a mentor and leader. Provided tennis instruction to advanced youth tennis players at the Nike Tennis Camp. Served as a mentor and leader.

Intern

• Aug 2012 - Aug 2013

Aided in the rehabilitation of patients through facilitating group therapy sessions and progressive treatment focusing on recovery and the development of practical recovery skills; lead an all female group therapy session; assisted in other tasks such as collecting lab work, filing paperwork, and writing up progress reports for clients. Aided in the rehabilitation of patients through facilitating group therapy sessions and progressive treatment focusing on recovery and the development of practical recovery skills; lead an all female group therapy session; assisted in other tasks such as collecting lab work, filing paperwork, and writing up progress reports for clients.