Izzaty Yazid
ICT Operations Executive at WSL Sdn Bhd (A MSC Company)- Claim this Profile
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Bio
Credentials
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Data Analysis Concept
HRDF - Human Resources Development Fund MalaysiaMar, 2021- Oct, 2024 -
Six Sigma and the Organization
HRDF - Human Resources Development Fund MalaysiaMar, 2021- Oct, 2024 -
Agile Principle and Methodologies
HRDF - Human Resources Development Fund MalaysiaFeb, 2021- Oct, 2024 -
Managing Agile Software Development
HRDF - Human Resources Development Fund MalaysiaFeb, 2021- Oct, 2024
Experience
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WSL Sdn Bhd (A MSC Company)
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Spectator Sports
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1 - 100 Employee
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ICT Operations Executive
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Jun 2018 - Present
Performed work on a clients site and engage with the client's team at all levels.Project and program management for ICT projects.Experienced with ITIL services operation processes such as event management, incident management and problem management.Work with IT teams to ensure the fulfilment of SLA and OLA.Documented track record in IT service management and/or service delivery.Trained and lead ICT support staff during ad hoc work.Installing different software on all… Performed work on a clients site and engage with the client's team at all levels.Project and program management for ICT projects.Experienced with ITIL services operation processes such as event management, incident management and problem management.Work with IT teams to ensure the fulfilment of SLA and OLA.Documented track record in IT service management and/or service delivery.Trained and lead ICT support staff during ad hoc work.Installing different software on all assigned computers.Providing Tier 1 technical support and networking.Experienced as a presenter for 3rd Asian Para Games 2018 Indonesia about SOP and data workflow. Show more Show less
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ICT Operations Executive (SEAGames Project)
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Oct 2019 - Dec 2019
Directed to lead the SEAGames's Technology Results Team (OVR team, TSR team and Result volunteer team) in ICT service operations.Trained +100 ICT volunteers relating to Games Management System (GMS), Result Management System (RS), Field of Play (FOP) setup, software installation, IP configuration, troubleshooting and L1 technical support training.Presented data workflow POC for Technical Delegate (TD) evaluations of standard client materials.Attended Technical Meeting and involved… Directed to lead the SEAGames's Technology Results Team (OVR team, TSR team and Result volunteer team) in ICT service operations.Trained +100 ICT volunteers relating to Games Management System (GMS), Result Management System (RS), Field of Play (FOP) setup, software installation, IP configuration, troubleshooting and L1 technical support training.Presented data workflow POC for Technical Delegate (TD) evaluations of standard client materials.Attended Technical Meeting and involved venue site visit with Sports Technical Delegate (TD), Competition Manager (CM), Sports Judges, Network Team, Broadcast Team and Sports Presentation, improve 50% communication and teamwork skills.Developed standard processes and procedures that staff can follow for all aspects of ICT service delivery to achieve an effective and high-quality ICT service with ITSM. Show more Show less
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Technical Official
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Jan 2019 - Jan 2019
Assigned as Technical Official for Rhythmic Gymnastics sports event.Responsible for Games Management System (GMS) and Result Management System (RS), software installation, IP configuration, and troubleshooting.Responsible for On Venue Result System (OVR) and Timing & Scoring systems (TSR).Efficiently managed IT infrastructure during the event held.
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ICT Operations Executive (SEAGames Project)
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Jun 2018 - Oct 2018
Managed work on-site events with Sports Technical Delegate (TD), Competition Manager (CM), Sports Judges, Network Team, Sports Presentation also with the IT team at all levels.Coordinated meetings between team members to ensure consistency, enhance leadership skills.Presented data workflow POC for Technical Delegate (TD) evaluations of standard client materials.Lead the Results Team: OVR, Timing & Scoring systems and Results volunteers.Documented track record in IT service… Managed work on-site events with Sports Technical Delegate (TD), Competition Manager (CM), Sports Judges, Network Team, Sports Presentation also with the IT team at all levels.Coordinated meetings between team members to ensure consistency, enhance leadership skills.Presented data workflow POC for Technical Delegate (TD) evaluations of standard client materials.Lead the Results Team: OVR, Timing & Scoring systems and Results volunteers.Documented track record in IT service management and/or service delivery in Sport Solution Document (SSD). Show more Show less
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Facilitator STARCAMP (Technical Lead)
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Jan 2018 - May 2018
Created a step-by-step SOP program flow, achieving an 80% reduction in thepreparing time before the event started.Prepared a slideshow for the event using PowerPoint.Designed marketing poster with Adobe Photoshop and Canva.Directed to set up of PA System and solve the technical issue related.
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ICT Operation Assistant (SEAGames Project)
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Sep 2017 - Oct 2017
Committed as Assistant ICT Operation during the Athletics event.Controlled for Games Management System (GMS) and Result Management System (RS), software installation, IP configuration, and troubleshooting.Enabled to display athlete competition schedule, athlete Start List and Result List through PSCB and FOP, increase 70% client satisfaction.Efficiently managed IT infrastructure during the event held.
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ICT Operation Assistant (SEAGames Project)
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Jul 2017 - Aug 2017
Committed as Assistant ICT Operation during the Athletics event.Controlled for Games Management System (GMS) and Result Management System (RS), software installation, IP configuration, and troubleshooting.Enabled to display athlete competition schedule, athlete Start List and Result List through PSCB and FOP, increase 70% client satisfaction.Efficiently managed IT infrastructure during the event held.
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Practical Training
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Nov 2016 - Jan 2017
Organized Running Event Registration Portal's website called RaceXasia.Customized posters/flyers and other promotional material with basic knowledge ofAdobe Photoshop and Canva before upload photo material into RaceXasia's website.Operated company WordPress website back-end including plugins, tools, and database.Advised customer/ event organizer complaints via phone, and email.
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IT Support (SEAGames Project)
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Nov 2015 - Dec 2015
Assigned as IT Support L1 for Para-Athletics sports games.Coordinated the IT infrastructure inventory; printer, UTP cable, UPS Server enhance 30% documentation skills.Responsible to update email enquiry regarding inventory control before, during and after events.
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Education
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International Islamic College
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MARA Junior Science College (MRSM)
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