Head, Corporate Communications

• Feb 2021 - Present

Customer Relationship/Business Development Executive

• Nov 2020 - Jan 2021

Preparing and setting up the customer relationship process. Creating SOP and FAQ for the customer relationship department Preparing, assisting and creating SOP for targeted merchants under Business Development Preparing and setting up the customer relationship process. Creating SOP and FAQ for the customer relationship department Preparing, assisting and creating SOP for targeted merchants under Business Development

Customer Service Executive

• Mar 2020 - Aug 2020

1. Resolving incoming issues via email and Live Chat in regard to cashback 2. Studying customers’ behaviour in order to reach customer’s satisfaction 3. Meet Key Performance Indicators such as average handling time, FRT rate, email/chat response rate, the customer satisfaction score 1. Resolving incoming issues via email and Live Chat in regard to cashback 2. Studying customers’ behaviour in order to reach customer’s satisfaction 3. Meet Key Performance Indicators such as average handling time, FRT rate, email/chat response rate, the customer satisfaction score

Social Media Executive

• Nov 2017 - Feb 2020

1. Responsible in handling social media of the company. To create new ideas in posting refreshing posts to attract traffic engagements and monitoring social media activities to ensure members are always updated with organizations’ news or information. 2. Managing Google Business, Facebook, Twitter and Instagram of the organization. 3. Responsible in communicating with members in any kind of medium: social media, roadshows, events, etc. of Koperasi PDRM (KPDRM) in providing positive images and perception to members. 4. To responsible in any marketing materials for products of KPDRM. 5. Creating and executing communications plan for launching KPDRM products/programs. 6. Responsible in corporate communications tasks such as managing events, handling archives, as a photographer and an amateur graphic designer. 7. Responsible as a representative of KPDRM during roadshows all around Malaysia and engaging with members of KPDRM. 8. Responsible in handling communication and media during Annual Grand Meeting of KPDRM ie: Media Invitation, Media Kit, Press Conference and any related tasks. 9. Managing and assisting Head of Corporate Communication in completion of communication tasks of KPDRM. 10. Developed a website from a Wordpress and managing website of Koperasi PDRM. 11. An amateur Graphic Designer to KPDRM. Show less

Copywriter

• Sep 2016 - Nov 2017

1. Generating copy texts and slogan in any content for the company. 2. Responsible in managing website content for sales purposes and to ensure the content is accurate with the product. 3. Responsible to handle copy text for Social Media posts and responsible in customer service for the company 1. Generating copy texts and slogan in any content for the company. 2. Responsible in managing website content for sales purposes and to ensure the content is accurate with the product. 3. Responsible to handle copy text for Social Media posts and responsible in customer service for the company

International Marketing Communication

• Mar 2016 - Jul 2016

Internship – International Marketing Communication 1. Responsible to handle all type of international marketing activities such as product brochures for international market subsidiaries, analyze marketing activities from international subsidiaries and competitors. 2. Media kit and merchandisers preparation for an official launch of Proton Prevé in Chile. 3. Brochure of Australia & Chile markets of Proton’s product. Responsible in photoshoot, copywriting and arrangements of the brochure based on country’s market (Value: Approximately RM 10,000) Show less

Customer Relations

• Feb 2015 - Jun 2015

Protocol

• Oct 2014 - Jan 2015

Pembantu Perangkaan

• Jun 2014 - Sep 2014

Responsible to communicate with the small business enterprise to collecting and interpreting information and updating statistics for monitoring economic performances as well as social development of the country. Responsible to communicate with the small business enterprise to collecting and interpreting information and updating statistics for monitoring economic performances as well as social development of the country.

Cashier

• 2013 - 2014