Customer Success Lead

• Aug 2022 - Present

Client Service Operations Specialist

• Aug 2021 - Present

Youth Mentor

• Jan 2021 - Present

Event Manager

• Mar 2021 - May 2021

- Supervised the crew working on-site and ensured smooth daily operations of the event site @ Changi Airport - Handled the stock inventory of the retail merchandise and ensured that stocks are regularly restocked - Managed customer relations and handled several customer disputes - Engaged with various customers from all walks of life - Ensured smooth opening and closing of event site - Supervised the crew working on-site and ensured smooth daily operations of the event site @ Changi Airport - Handled the stock inventory of the retail merchandise and ensured that stocks are regularly restocked - Managed customer relations and handled several customer disputes - Engaged with various customers from all walks of life - Ensured smooth opening and closing of event site

Brand Ambassador

• Jan 2021 - Feb 2021

Parttime Sales Associate

• May 2019 - Apr 2020

• Provided good service to and communicated well with various sorts of customers from all over the world, which helped to boost overall sales. • Meticulously prepared food and beverage products for customers. - Supervised and trained new employees. • Provided good service to and communicated well with various sorts of customers from all over the world, which helped to boost overall sales. • Meticulously prepared food and beverage products for customers. - Supervised and trained new employees.

Parttime Sales Associate

• Oct 2017 - Jan 2019

• Provided good service to and communicated well with various sorts of customers, which helped to boost overall sales. • Meticulously prepared food and beverage products for customers. • Provided good service to and communicated well with various sorts of customers, which helped to boost overall sales. • Meticulously prepared food and beverage products for customers.

Parttime Sales Associate

• May 2017 - Jun 2017

• Coordinated and arranged retail stocks together with other colleagues. • Supported the sales team in managing the visual fashion displays which helped to boost sales for the month. • Communicated well with the customers who patronised the store and meticulously handled administrative tasks. • Coordinated and arranged retail stocks together with other colleagues. • Supported the sales team in managing the visual fashion displays which helped to boost sales for the month. • Communicated well with the customers who patronised the store and meticulously handled administrative tasks.

Teaching Intern

• Jan 2017 - Mar 2017

• Co-facilitated the supervising teacher’s classes and provided help and guidance to students. • Planned lesson outlines and activities for a Secondary 2 Express and Secondary 3 Normal Academic class. • Conducted own lessons for a Secondary 2 Express and Secondary 3 Normal Academic class and graded tests, after which extra remedial classes were given for the weaker students, which led to an improvement in the students’ grades. • Managed and assisted a co-curricular activity – Air Rifle – as well as followed through the students’ competitions and weekly trainings. • Successfully led and managed a Secondary 2 class at the Secondary 2 camp at Jalan Bahtera Adventure Centre which instilled values of resilience and teamwork in the students. Show less