Experience

IRIS USA, Inc.

• United States
• Manufacturing
• 100 - 200 Employee

• Import Export Coordinator

  • Jan 2022 - Present

• Ecommerce assistant category specialist

  • May 2021 - Present



The Exchange

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Dec 2020 - May 2021

  As a Customer Experience Associate in Furniture/Large Appliances, I assist customers discover new, innovative products and make shopping for furniture and large appliances fun and informative. My expertise educates and excites customers by knowing which products will meet each customer's needs and staying up to date on current furniture and appliance trends. As a Customer Experience Associate in Furniture/Large Appliances, I assist customers discover new, innovative products and make shopping for furniture and large appliances fun and informative. My expertise educates and excites customers by knowing which products will meet each customer's needs and staying up to date on current furniture and appliance trends.



The Exchange

• United States
• Retail
• 700 & Above Employee

• Main Store Associate (Ops Squad)

  • May 2019 - May 2020

  Edwards AFB Exchange Store Associate (Ops Squad), responsible for the accountability of Host and Local Price changes. Created shopping experiences tailored to customers by making sure promotional and sale products are promptly and accurately displayed. Actively listening to customer needs and recommendations to continuously improve customer satisfaction. With my vast experience in AAFES stores and AAFES systems, I filled in for multiple positions for various departments during times of shortage in staff manning and/or staff experience. Show less

• Main Store Softline

  • Feb 2019 - May 2019

  Edwards AFB Exchange Soft Lines, responsible for driving customer experience through proactive and customer focused behaviors and actions. Actively evaluates customer needs by listening, providing solutions and making recommendations to maximize customer satisfaction and exchange brands. Organization, customer service, department stock and following plan-o-grams. Print labels and signs. Assisting coworkers with workload and responsibilities.



The Exchange

• United States
• Retail
• 700 & Above Employee

• Main Store Warehouse Worker (Ship to Store)

  • Nov 2017 - Oct 2018

  Holloman shipping clerk, document preparation and selecting storage/shelving locations in the facility or stockroom, as appropriate. Insures proper receipt, verification and documentation of merchandise. Performs stock counts and official inventories/assisting multiple departments.

• Express Receiving Clerk

  • Jul 2016 - Nov 2017

  Holloman Express receiving clerk, performs a variety of clerical and manual duties in receiving and processing merchandise, to include record keeping, document preparation and selecting storage/shelving locations in the facility or stockroom, as appropriate. Insures proper receipt, verification and documentation of merchandise. Confirming and posting updates to prices changes monthly for alcohol, normal products required daily updates and checks. Print labels and signs. As required, posts sell prices on documents. Records discrepancies or damaged found in shipments, initiates appropriate corrective action and completes necessary documentation. Signs receiving reports and other accountable documents and processes receipt through appropriate systems. Performs stock counts and official inventories. Skilled in ASAP operations. Show less

• Express Shift Supervisor

  • Oct 2015 - Jun 2016

  Responsible for shift operations of a store during an assigned shift. May requisition and receive merchandise, gasoline, supplies, equipment, etc. Ensures compliance with all policies, procedures and directives. Insures loss prevention procedures are followed and minimizes all controllable expenses. Recognized for individual competence and supervisory/leadership skills and the ability to increase the competence and productivity of others, sets and explains performance standards, evaluates performance and makes salary recommendations within budget. Work force is well groomed, courteous, knowledgeable, productive and friendly. Meets or exceeds operational goals. Operates a clean, fully stocked, well patronized facility. This position requires associate to be friendly and passionately focused on delivering a personalized customer experience Show less



The Exchange

• United States
• Retail
• 700 & Above Employee

• Express Cashier

  • May 2013 - May 2015

  Assist with stocking, ordering supplies and training new associates on register operations and Snack Avenue. In addition, worked flagged item reports to locate merchandise, item lookup and research cost / sell. Also, received minor training and conducted basic receiving for vendors and processed vendor credits. (Beer, Soda, Krispy Kreme donuts, Ice Cream, Always Fresh Nash Finch, Flowers Bakery, Pistachio) Assist with stocking, ordering supplies and training new associates on register operations and Snack Avenue. In addition, worked flagged item reports to locate merchandise, item lookup and research cost / sell. Also, received minor training and conducted basic receiving for vendors and processed vendor credits. (Beer, Soda, Krispy Kreme donuts, Ice Cream, Always Fresh Nash Finch, Flowers Bakery, Pistachio)



Duty Free Shops

• Brazil
• Retail
• 1 - 100 Employee

• Sales Management

  • Oct 2009 - Dec 2012

  Originally hired as a Sales Associate for Coach and Loewe products. Received training on luxury cosmetics and watches. Obtained additional skills and knowledge on assorted luxury products. After three months, based on performance and accomplishments, promoted to Floor Leader. As Floor Leader, I was in charge of inventory management and visual coordination as well as financial quota planning. After five months in this position, I was promoted to the Duty Free Shop Training Manager. Received training from DFS International counterparts and local vendors. Studies and provided sales and customer service training by PowerPoint in classroom environment. Training was provided to all newly hired DFS personnel. Additional duties included: managing shift schedules for 30 employees and supervised 80 staff members. Also conducted interviews to hire new sales associates for DFS. o Achievements: Achieved monthly sales quotas; received numerous Employee of the Month and Top Sales Achievement Awards. Show less



Gap

• United States
• Retail
• 700 & Above Employee

• Sales Associate and Visual Coordinator

  • Aug 2006 - Jan 2009

  Performed Sales Associate duties: providing customer service for those needing assistance in sizing, fashion coordination, or access fitting rooms. Also worked as a promotional employee, promoting sales or exclusive products. Additionally, worked as cashier. After one year, I was promoted to Shift Leader in the Visual Coordination Department. o Achievements: Accolades for my assistance in Visual Coordination for new store location; Employee of the Month Awards. o Assisted in establishment of new store location Show less



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• Legal Services
• 1 - 100 Employee

• Sales Associate

  • Mar 2002 - Feb 2005

  Performed Sales Associate duties; providing customers with fashion ideas and tips. Additionally, worked as cashier and managed finances during open and close of business. Worked flexible shifts. Trained new associates on operation and responsibilities. Performed Sales Associate duties; providing customers with fashion ideas and tips. Additionally, worked as cashier and managed finances during open and close of business. Worked flexible shifts. Trained new associates on operation and responsibilities.