Experience

PCOM

• Malaysia
• Telecommunications
• 1 - 100 Employee

• Supervisor

  • Aug 2022 - Present

  To manage maxis installer/assign work order to maxis installer/assist installer on troubleshooting process To manage maxis installer/assign work order to maxis installer/assist installer on troubleshooting process



Binasat Communications Berhad

• Malaysia
• Telecommunications
• 1 - 100 Employee

• Hub Engineer

  • Jan 2019 - Aug 2022

  - Monitoring Maxis Vsat sites - Responsibility to manage, create new site profile, do 2nd level troubleshooting - Assist field engineer at site, provide current site status, advice to solve site issues via email/phone call - Provide report as site utilization, IPMON, shell utilization report - Monitor network element for SkyEdge/Shell Hub - Alarm detection before receiving complaint from ETHD(Maxis) - Responsibility to liaise with MEASAT SATELLITE SOC regarding any issues during outage - Experience doing CPI test/check with SATELLITE provider Show less



Energetic Point Sdn Bhd

• Pelangi Damansara, Petaling jaya

• Technical Support

  • Jan 2018 - Jan 2019

  Technical Support - responsibility to setup the system, printer from customer site. - provide weekly/monthly report. - setup route, create customer ID, set ticket price. Technical Support - responsibility to setup the system, printer from customer site. - provide weekly/monthly report. - setup route, create customer ID, set ticket price.



Maxis

• Malaysia
• Telecommunications
• 700 & Above Employee

• Network Technician

  • Jan 2013 - Nov 2017

  Position : ETHD - Enterprise Technical HelpDesk - answering calls, provide update to customer, share any progress atsite with customer. - monitor alarm for SIMUX, IPDSLAM, Transmission Microwave/SDH/PDH, troubleshooting, manage router, communicate with FOP (field operation) for any troubleshooting progress. - provide report/create case for customer references. - VSAT : 1st level troubleshooting, do remote access, escalate to vendor for further investigation. - Monitor corporate customer sites that used Vsat equipment , eg: Shell, CIMB, BestariNet (school), Petronas, BHP stations. - Handling complaint/case from FNS(Fixed Network Support) and responsibility to get update from vendor regarding troubleshooting progress at site. - Responsibility to monitor/escalate for 2G/3G sites. - 1st batch handle Clawback Project (new Maxis Project) since 2013, also have responsibility to monitor/escalate for 2G/3G sites. - Manage docket escalate to 1st level (RSO) & 2nd level. Show less



r & a telecommunications.

• Telecommunications
• 1 - 100 Employee

• Technician

  • Feb 2011 - Jan 2013

  Installation and configuration. - change antenna, allingment, change microwave dish, run cable(CPRI/Power cable/Feeder), clear punchlist, site survey, etc. - certificate : TM Niosh, CIDB, Iratech (work at height certification) Installation and configuration. - change antenna, allingment, change microwave dish, run cable(CPRI/Power cable/Feeder), clear punchlist, site survey, etc. - certificate : TM Niosh, CIDB, Iratech (work at height certification)