Izdihar Zakaria
Operations Manager at ComeBy- Claim this Profile
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English Full professional proficiency
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Malay Native or bilingual proficiency
Topline Score
Bio
Shahir N.
A highly enthusiastic and wise individual. Easy to get along with.
Shahir N.
A highly enthusiastic and wise individual. Easy to get along with.
Shahir N.
A highly enthusiastic and wise individual. Easy to get along with.
Shahir N.
A highly enthusiastic and wise individual. Easy to get along with.
Credentials
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Empretec
EmpretecDec, 2017- Oct, 2024
Experience
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ComeBy
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Malaysia
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IT Services and IT Consulting
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1 - 100 Employee
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Operations Manager
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Aug 2022 - Present
Responsible in crafting and refining successful customer on-boarding framework Involved heavily with GSM tracker vendors in making sure the hardware, devices, dashboard working properly in order to make sure great customer experience. Responsible in crafting and refining successful customer on-boarding framework Involved heavily with GSM tracker vendors in making sure the hardware, devices, dashboard working properly in order to make sure great customer experience.
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Business Manager
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Apr 2016 - Jul 2022
Responsible for defining, managing, risk assessment, and executing strategic/priority projects across the organization as well as general business development. Developed & Execute Dietliciouss Roadmap and yearly plan. Strategizing growth plan and managed to quadruple revenue. From average RM25k monthly to RM100k monthly Preparing presentation slides, and pitching to potential partners, GLC, government agencies, investors, and relevant parties. Connect with new partners & maintain the relationship with existing clients, and suppliers. Developed, implemented, and managed multiple sales channels via eCommerce, outlet, and corporate clients. Hands-on experience in all aspects of event management from strategy, site selection, and program creation, up until the event execution. Reports and communicate progress with stakeholders and manage their expectations. Developed 10 training materials for the resellers, that includes topics about system management, production, and stock keeping. Lead training programs in identifying common issues, develop training programs to address the issue, and conduct the training program for the resellers. Trained and lead a team of 75 resellers expanding sales to customers from all over West Malaysia Recruiting resellers to be part of the sales force. Set record for average revenue growth of RM 500 000 per year. The focal point for corporate customers and managing a successful relationship. Proactively seeking opportunities to meet customers’ demands. Excel in client serving environment. Work with Marketing agencies and propose winning strategies to the management. Influencers management. Identify influencers, recruit, manage their sponsorship, and build relationships with them. Build a relationship with retail owners. Manage expectations and provide assistance. Hired, trained, and grew manpower through a thorough vetting process and diligent New Hire Training Program.
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BULB Communique
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Malaysia
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Advertising Services
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1 - 100 Employee
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Account Executive
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Jul 2017 - Jun 2018
Successfully secure 3 years branding contract with Modenas that was valued at RM400,000 by preparing the proposal, formulation, conceptual, strategizing, budget plan, and execution of promotional campaigns. Manage Modenas D400 launching event at Pullman Hotel in April 2018 and achieve cost reduction of RM 40,000 by negotiating costs with Pullman Hotel. Conducted a few discussions and interviews with prominent civil rights activists; Marina Mahathir, Syed Sadiq Syed Hamid Albar, and Dato' Noor Faridah Ariffin in conjunction with Vote For Malaysia Campaign. Assisting the management team for the competition of “Bakat Besi” which is a web-tv show series on Youtube with more than 1 million views. Bakat Besi is a reality web-tv show that seeks to discover Malaysian motorcycle modification talents. Producer for Dikasihi. A short video documentary about Orphans and Vulnerable Children (OVC) in Malaysia. As an effort to highlight OVC who need help in Malaysia. The video was used to be shown to Kementerian Pembangunan Wanita & Keluarga as part of the company’s Social Responsibility Program. Manage and appoint suppliers and vendors to produce production, Event management, and digital marketing.
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Co-Founder
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Apr 2016 - Jun 2017
Obtain RM50,000 in pre-seed funding from Angel Investor by preparing the strategy, business model, execution plan, and prepare presentation materials. Increase sales by assisting existing users and new customers, resulting in RM 10,000 in subscription fees from customers. Co-produced a web-tv series titled "Trek Artisan" with Destinasi TV, which has received over 250k views on YouTube alone. Train and promote 50 agents for MakanJom apps. Responsible for contract negotiations with workforce suppliers and Digital Marketing Agencies.
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PETRONAS Carigali SDN BHD
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Turkmenistan
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Oil and Gas
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1 - 100 Employee
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Strategic Planner
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Jan 2013 - Dec 2015
Assisting & managing in implementing a knowledge management (KM) system (elevate KM) in PCSB valued at RM 100,000, to educate employees to potentially avoid making mistakes in future projects and reduce future costly mistakes. The KM system is a knowledge-sharing platform for projects to learn past lessons learned and best practices, which includes creating the information architecture, system functions, content strategy, prototyping, and the final product. Lead development of strategic initiatives for PCSB Business Plan covering business and operations. Identify/highlight issues and propose critical mitigation plans to close performance gaps and develop, initiate, and monitor the execution of performance mitigation plans. To manage and continuously enhance the delivery of efficient, effective, and customer-oriented services around Procurement and Vendor Management for Digital Technology & Event management Sector following the established policies and guidelines with the agreed expectations and timeline to maximize the value to the benefit of the company. Operate Procurement related systems – manage RFx and vendor registration process for tendering and performance assessment. Drive Opex and Capex Business Plan, forecast, and allocations. Provide effective, accurate, and timely reports including a forecast for fiscal management and performance metrics. Led cross-functional team, from different engineering disciplines to gather insight for monthly and annual stakeholder reviews. Conduct Project Risk Assessment (PRA) and Project Independent Review (PIR) workshops with multiple projects and produce the report for management review. PRA and PIR are both important milestones in Petronas Project Management System.
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Universiti Teknologi Petronas
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Malaysia
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Higher Education
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700 & Above Employee
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Business Development Executive
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Jan 2011 - Dec 2012
Project manager for the K-Perak program. This program was aimed to introduce and educate school students about Computer Programming. Plan, conduct, and manage student recruitment events in Malaysia and other states to engage with prospective students and build brand awareness. Provide program counseling sessions to prospective students/parents. Develop a good relationship between the college and potential students, parents, teachers , and other related parties. Attend to all walk in, email inquiries, and incoming calls that are related to enrolment and admission matters. Participate in education fairs and other recruitment events when necessary. To coordinate with local and international recruitment agencies in student recruitment-related matters. Perform the day-to-day administrative duties. Work closely with the marketing team to develop promotional materials for the institution.
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Altera
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Information Technology & Services
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1 - 100 Employee
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Technical Documentation Trainee
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Apr 2009 - Dec 2009
8 months experience with product technical documentation. 8 months experience with product technical documentation.
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Education
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2006 - 2010
Universiti Teknologi Petronas
Barchelor of Technology, Information Communication & Technology
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