Experience

Move Closer

• Poland
• IT Services and IT Consulting
• 1 - 100 Employee

• E-commerce & Customer Care Coordinator

  • Jul 2020 - Present

  Providing services for several clients from beauty industry and construction industry. - daily supervision over the consultants' work- developing an e-commerce team, incl. hiring and training newemployees - coordinating the activities of all specialists who make up the e-commerce team - supervising and optimizing e-commerce processes, developingan e-store platform - tailored to customer needs and allowingfor the optimization of sales processes, cooperation with a team responsible for technical issues - supervision of works, assistance in creating content and sending newsletters and pop ups (user.com)- contact with companies dealing with marketing services - creating a communication process with customers- analysis of e-commerce trends - work on creating automation on websites - administration of payments, returns, customer complaints - work on improving sites - monitoring stock and orders (using PHPstorm) - platform service: allegro, empik Show less



Sirowa Group

• Personal Care Product Manufacturing
• 1 - 100 Employee

• Administrative Office Coordinator

  • Nov 2017 - May 2020

  - reception coordination - answering phone calls, e-mail boxes, handling incoming and outgoing correspondence - Organizing business trips -Supporting office management, office and field employees, performing "ad-hoc" tasks - Taking care of office space and supplies - Leasing fleet management -Cooperation with IT, accounting and HR departments - Managing a team of 5 people - Independent implementation and coordination of projects related to the company -Other tasks in the field of administrative and office work commissioned by the supervisor Show less



DID Sp. z o.o.

• • Apr 2017 - Oct 2017

  - contact with the customers via telephone and mail- monitoring of failures- debt collection- handling internal office correspondence- efficient organization of office work- sales reports- supervision over the work of the whole team, separation of duties- creation and verification of contracts- control and operation of the PLI CBD platform- taking care of a positive image of the company

• • May 2015 - Mar 2017

  - Verification of contracts- Implementation of new customers- PLI CBD support- Office work