Experience

City Of Guelph

• Canada
• Government Administration
• 700 & Above Employee

• Facility Booking Assistant

  • May 2023 - Present

  • Reserved various City of Guelph facilities for clients. These facilities including pools, meeting/ event rooms, picnic shelters, and various sports facilities • Created reservations for family/ friends get-togethers, events, corporate meetings, etc • Communicated with Aquatics and Culture, Parks and Recreation staff to ensure proper staffing and maintenance of facilities for meetings/ events • Sent out and reviewed application forms for one-off use of facilities • Utilized Perfect Mind software system to create invoices and contracts • Distributed rental contracts, insurance forms and required booking documentation • Answered phone calls, emails, and in-person inquiries regarding City of Guelph facilities • Maintained sufficient filing and records management system Show less



Bingemans

• Canada
• Hospitality
• 1 - 100 Employee

• Event Coordinator

  • Aug 2022 - Jan 2023

  • Organized special events such as company team building events, group packages, family get-togethers, and Yuk Yuks comedy shows• Recommended and sold group packages to clients based on many different factors like their budget and goals for their events• Utilized Caterease software system to build group packages by offering already existing packages or creating new packages based off clients’ specific needs• Created BEOs and invoices through Caterease • Processed group package payments through online Moneris system• Ensured FOH and HOH executed group events by relaying important information and giving direction in meetings and in one-on-one• Worked as a strong team player to ensure events ran smoothly by having clients’ best interest in mind and a keen eye for detail• Performed administrative duties for Kingpin/ Boston Pizza such as answering phone calls and emails, ensured accounting department received completed BEOs through Microsoft Teams, filed paperwork, etc. Show less

• Front of House Boston Pizza/ Kingpin Manager

  • Aug 2021 - Aug 2022

  • Conducted interviews using a structured interview style to ensure top quality candidates are hired• Assigned floor plan for restaurant and bowling alleys • Supervised a team of up to 20 employees in facility• Handled customer complaints in person, over the phone, and through email• Provided guidance to hosts and servers to ensure they are providing excellent customer service to customers• Performed Priority Ones (P1s) at starts of shift to examine kitchen and food safety, as well as quality Show less



Staybridge Suites® Hotels

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Agent

  • Aug 2020 - Aug 2021

  • Made reservations for guests in person and over the phone through the Opera hotel information system • Responded promptly to guest reviews and questions through email, in person, and third party websites • Typed, filed, and scanned necessary documents • Complied with company procedures and safety protocols • Posted correct charges to guest accounts • Performed night audit duties and responsibilities which included creating and sending DM Reports, processing invoices, as well as auditing and balancing reports from the day shifts • Utilized Microsoft Office (Excel, Word, Outlook), on a daily basis • Handled and resolved guest complaints in a quick and efficient manner Show less



Bouclair

• Canada
• Retail
• 300 - 400 Employee

• Sales Coordinator

  • May 2019 - Feb 2020

  • Trained employees on their required duties which included operating the blind cutting machine, operating the cash registers, making sales, etc. • Acted as a first point of contact if customer or employee issues arose • Assisted health and safety manager by continuously enforcing health and safety protocols within the store • Discussed the progress of new and current employees with managers and employees directly • Opened and closed store in a safe and timely manner, taking on the duties of a keyholder • Counted safe and tills in mornings and evenings ensuring they are balanced • Answered phone calls and responded to emails from customers and staff • Managed up to 3 people on sales floor independently while Sales Manager and Assistant Store Manager were not present Show less



Islington Golf Club

• Canada
• Hospitality
• 1 - 100 Employee

• Golf Shop Merchandiser

  • Apr 2017 - Aug 2017

  • Purchased Golf clothing for the current and upcoming year through different wholesale websites • Priced clothing and accessories by applying appropriate markups to the costs • Merchandised clothing, accessories, and equipment while creating eye catching displays • Assisted golfers with their shopping experiences and needs • Purchased Golf clothing for the current and upcoming year through different wholesale websites • Priced clothing and accessories by applying appropriate markups to the costs • Merchandised clothing, accessories, and equipment while creating eye catching displays • Assisted golfers with their shopping experiences and needs



Shoppers Drug Mart

• Canada
• Retail
• 700 & Above Employee

• Beauty Expert

  • Sep 2014 - Mar 2017

  • Recommended products to customers based off many factors including their preferences, appearances, and past experiences • Evaluated customers’ skin types using skin analysis tools • Created online client files • Applied make-up on customers • Assisted customers with finding fragrances • Recommended products to customers based off many factors including their preferences, appearances, and past experiences • Evaluated customers’ skin types using skin analysis tools • Created online client files • Applied make-up on customers • Assisted customers with finding fragrances