Experience

Ogier
• France
• Industrial Machinery Manufacturing
• 1 - 100 Employee
• Billing Administrator

  • Jan 2022 - Present


Clarivate for Intellectual Property

• Information Technology & Services

• Project Manager

  • Sep 2021 - Dec 2021

  • prepare a clear workflow map of the process,• cooperation with Global Pricing Team regarding saving calculations for selected clients• communication with preferred agent, obtaining supporting documents, resolving of queries, negotiation pricing to minimize additional costs• close collaboration with streams/account managers regarding our offer, responses to queries, preparation of Q&A document • development and management of savings and chasing tracker• close work with Pricing Operations Team to set up client’s profiles and implement the agent globals Show less

• Senior Patent IP Specialist

  • Oct 2020 - Aug 2021

  • acting as interface between supplier agent network, Patent and Trademark Offices and business operations• processing and resolving queries from agents, internal and external clients (investigate issues, development of solutions and implementation)• close work with all areas of the business to maintain BAU (offices in India, Australia, USA, East Asia EU and internal customer services and reconciliation teams) and deliver within tight deadlines• liaising with reconciliation team regarding payments, adjustments, duplicate payments, investigation of issues relating to invoices and credit notes, queries• supporting Team Leader and manage day to day team tasks in their absence• development and implementation of procedures• training and mentoring on the processes for new starters and non-experts• and as below Show less



CPA Global

• Jersey
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Patent IP Specialist

  • Jun 2014 - Oct 2020

  • responsible for payment instructions to agents in several countries (adjustments of payments, remittance advices) • dealing with internal/external queries (validations, renewal requests, missing agents, data amendments, status checks, cancel instructions) • processing of agents reports (including rejections, credit and debit notes, queries and payment confirmations) within KPI’s • processing of daily diary entries, Daily Amend Report, PrePass check, Mail/Promail distribution • responsible for payment instructions to agents in several countries (adjustments of payments, remittance advices) • dealing with internal/external queries (validations, renewal requests, missing agents, data amendments, status checks, cancel instructions) • processing of agents reports (including rejections, credit and debit notes, queries and payment confirmations) within KPI’s • processing of daily diary entries, Daily Amend Report, PrePass check, Mail/Promail distribution



LED Hut

• United Kingdom
• Manufacturing
• 1 - 100 Employee

• Customer Service Specialist

  • Mar 2013 - Apr 2014

  • processing orders for German (private and business) and English (private) clients, managing shipments and timely deliveries, taking payment over the phone • responding to enquiries by email or phone • keeping all customer records properly and consistently • dealing with claims, complains, queries • translations (German-English) • processing orders for German (private and business) and English (private) clients, managing shipments and timely deliveries, taking payment over the phone • responding to enquiries by email or phone • keeping all customer records properly and consistently • dealing with claims, complains, queries • translations (German-English)



Los Marinas LTD

• Bookkeeper/ Manager assistant

  • Nov 2012 - Feb 2013

  • accounts receivable • accounts payable • preparation of accounts statements to year financial statement • completing bank reconciliation • weekly payroll • administrative duties • accounts receivable • accounts payable • preparation of accounts statements to year financial statement • completing bank reconciliation • weekly payroll • administrative duties



Natural Mente Berlin - Makrobiotik Bio-Restaurant & Catering Service

• Germany
• Restaurants

• Bookkeeper/ Manager Assistant

  • Jun 2010 - Jul 2012

  • accounts receivable and payable • financial accounting • preparing and coordination of reminders • assistance in salary accounting • preparing of statistics and calculations and preparation of accounts statements to year financial statement • coordination of appointments, secretary/administrative duties (facility- and office management) • organizing of in- and external events • daily management support • accounts receivable and payable • financial accounting • preparing and coordination of reminders • assistance in salary accounting • preparing of statistics and calculations and preparation of accounts statements to year financial statement • coordination of appointments, secretary/administrative duties (facility- and office management) • organizing of in- and external events • daily management support



Radonlabs GmbH

• Computer Games

• Bookkeeper/ Office Assistant

  • May 2009 - May 2010

  • accounts receivable accounting (issuing of invoices, supervision of payment transactions, reminders) • accounts payable department • cost control (reporting, statements, statistics and post-project survey) • support of human resources management (travel management and travel expense accounting, assistance in salary accounting, administration of overtime, maintenance of all data in the personal database, filing and archival storage of confidential data) • temporary replacement of executive secretary (telephone service, general correspondence and communication with customers, suppliers, authorities and internal departments) • preparing and coordination of appointments and meetings Show less



Lernmobil

• Primary and Secondary Education
• 1 - 100 Employee

• Office Assistant

  • May 2007 - Apr 2009

  • documents recording (bank, cash register)• supervision of payment transactions• preparing and coordination of reminders• preparing of statements and statistics for CEO• maintenance of all data in the personal database and accounting database• independently management of secretariat (telephone service, correspondence, mails, filing, scanning)• involvement in dispatch actions (maintenance of customers data base, printing letters, cost calculation)

• Office Assistant

  • Oct 2003 - Apr 2007

  • my duties as above



Investitionsbank Berlin

• Germany
• Financial Services
• 100 - 200 Employee

• Assistant Project Manager

  • Jan 2002 - Apr 2004

  • assistance in project management, project manager daily support • assistance in planning, design and implementation of project homepage • correspondence, foreign-language project communication, translations • Power Point presentations • assistance in project management, project manager daily support • assistance in planning, design and implementation of project homepage • correspondence, foreign-language project communication, translations • Power Point presentations