Experience

Lyra Wellbeing (formerly ICAS)

• United Arab Emirates
• Wellness and Fitness Services
• 1 - 100 Employee

• Head of Client Engagement & Services

  • Aug 2023 - Present

  Leading a team of client services and engagement professionals, ensuring the delivery of exceptional service and the achievement of critical business objectives.

• Client Relationship Manager

  • Jan 2022 - Aug 2023

  I manage a portfolio of medium and large corporate clients including programme launches and ongoing account management.My main responsibilities include delivery of holistic wellbeing services, client risk management, growth of the portfolio, retention and customer experience.

• Client Relationship Consultant

  • Aug 2020 - Jan 2022



LVL Wellbeing

• United Arab Emirates
• Wellness and Fitness Services
• 1 - 100 Employee

• Partnerships Manager and Subscription Sales

  • Aug 2017 - Apr 2020

  Switch&Co is a community platform that educates people on how to live better through our two core principles: Switch On & Switch Off. We work with innovative, experienced and qualified providers across Dubai, showcasing their offerings and connecting them with individuals and organisations who want to Live Better. Whether you’re a global powerbrand or the next biggest start-up, the most important asset you have is your people. We’ve designed Switch for Business, to work for every employee - whether they’re wellbeing gurus, fitness enthusiasts or out of shape and not sure where to start. We’re empowering your people with all the access they need to live an active lifestyle. Show less



Milton Keynes College Group

• United Kingdom
• Education Administration Programs
• 500 - 600 Employee

• Data & Funding Administrator/Recruitment Officer

  • May 2012 - Dec 2016

  I have been working as a Funding / Recruitment Officer to provide effective administration service that supports contract monitoring and general office management. I was required to process relevant data relating to finance, personnel and learners. My main responsibilities was recruiting new candidates, managing budgets, ensuring financial systems are followed, liaising with other administrative staff, academic colleagues and students and data entry of student’s enrolment forms. I ensured all enrolment targets are met and contribute to month end data reports. - Build internal relationships between departments to collate data. - Recruiting new candidates on to College courses - Responding to new queries and directing calls to the appropriate departments - Liaising with Payroll and HR for new candidates in the college. - Complete duties within required deadlines and targets - Maintain hard copy and electronic filing systems / reporting - Update and chase delegated tasks to ensure progress. Show less



European Social Funding Administrative Assistant, The Manchester College, Stafford department

• Stafford

• European Social Funding Administrative Assistant

  • Nov 2009 - May 2012

  ESF Administrator: In this role my main responsibility is to provide a full range of clerical and administrative departmental support activities. I worked here for nearly 2 years in this time I learnt a great deal about IT/Administration, and working as a part of a very successful team. We have run two projects: ESF Transform and Ontrak - To communicate with internal and other agencies - To contribute to the data input onto the ESF and College management information system - To prepare relevant statistical information as collating participant hours, teaching services and end of month statistics to the College and prison - To assist in the provision of general office services - To ensure the completion and distribution of participant data - To be responsible for ordering and maintaining resource stock level - To prepare participant documentation for intervention planning - Under the direction of the ESF Finance and Compliance Officer to be responsible for the implementation of regular register monitoring systems, including liaison with appropriate academic staff to ensure that resident and associated information is up to date and accurate - To carry out all duties related to the post - To attend staff meetings and undertake Staff Development as required Show less



First Contact Training & Recruitment Services

• Rugeley

• Recruitment Consultant/ Office Administrator

  • Mar 2009 - Nov 2009

  First Contact is a training and recruitment company; I worked here for approximately nine months purely to gain experience in Administration. In this role I was responsible for managing and maintaining customer accounts, general book keeping and administration, I was also working as a Recruitment consultant. - Dealing with incoming queries - General administration and sales calls - Completed time sheets for employees. - Maintained attendance records – sick holidays etc. - Sending emails and faxes. - Managing and updating information related to training and jobs on company website . - Maintained personnel database specific to the organisations needs. - Customer service and reception - Preparing paperwork for new learners Unfortunately company move to London and I wasn’t able to relocate due to my partners work commitment. Show less