iwan herawan

Indosat VVIP Cmplaint Handling at PT. China ComService Indonesia
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Contact Information
us****@****om
(386) 825-5501
Location
Indonesia, ID

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Bio

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Experience

  • PT. China ComService Indonesia
    • Telecommunications
    • 300 - 400 Employee
    • Indosat VVIP Cmplaint Handling
      • Apr 2021 - Present

      • Check and analyze VVIP Complaint (BOD and VIP Complaint on BOD WAG) • Check and analyze Alert for VVIP • Check and monitoring hourly for BOD number • Monitoring event for VVIP/BOD • Monitoring roaming for VVIP/BOD • Hygiene Check (Huawei, Nokia and ericsson) and KQI check for cell serving VVIP/BOD • Escalated to NOC, CESO, NDO or MSH team if found issue • Coordination with team and team leader to handle VVIP/BOD complaint • Support team sach for analyze vip/regular complaint • Check and analyze kqi/ip performance apps (wa, msteams,facebook, etc ) • Support BO teams Show less

  • Nexwave Technologies
    • Singapore
    • Telecommunications
    • 500 - 600 Employee
    • Radio Network Optimization Engineer
      • Feb 2020 - Feb 2021

      RNP Huawei Indosat National 2018 RNP Huawei Indosat National 2018

  • Business Owner
    • Marketing Services
    • Owner
      • Aug 2017 - Feb 2020

      business retail business retail

  • PT. Huawei Services
    • RF Optimization Engineer
      • Jun 2012 - Jul 2017

      Early Retirement Programs Early Retirement Programs

Education

  • Tecnológico de Monterrey

Community

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