Experience

Consumer Protection BC

• Canada
• Law Enforcement
• 1 - 100 Employee

• Classifier

  • Jun 2022 - Present



Emploi et Développement social Canada (EDSC) / Employment and Social Development Canada (ESDC)

• Canada
• Government Administration
• 700 & Above Employee

• Payment Services Officer

  • Nov 2021 - May 2022

  Worked in employment insurance claims processing, serving Canadians who have applied for EI benefits. Developed a deep understanding of the related policies and legislation, conducted fact-finding with employers and claimants, and responded to enquiries and concerns about the program. Worked in employment insurance claims processing, serving Canadians who have applied for EI benefits. Developed a deep understanding of the related policies and legislation, conducted fact-finding with employers and claimants, and responded to enquiries and concerns about the program.



Simon Fraser University

• Canada
• Higher Education
• 700 & Above Employee

• Research Assistant

  • May 2020 - Aug 2021

  Translated and edited the textbook Théories des relations internationales (Dario Battistella, Jérémie Cornut, Elie Baranets – Presses de Sciences Po) from French and English in preparation for publication; Created additional content such as revision questions and chapter summaries to enhance reader comprehension;Co-authored an article on digital diplomacy in International Politics. Translated and edited the textbook Théories des relations internationales (Dario Battistella, Jérémie Cornut, Elie Baranets – Presses de Sciences Po) from French and English in preparation for publication; Created additional content such as revision questions and chapter summaries to enhance reader comprehension;Co-authored an article on digital diplomacy in International Politics.



Employment Standards Branch, BC Ministry of Labour

• Employment Standards Officer

  • Sep 2019 - Apr 2020

  Educated employers and employees on their rights and responsibilities as per the Employment Standards Act; Investigated and resolved complaints related to unpaid wages. Educated employers and employees on their rights and responsibilities as per the Employment Standards Act; Investigated and resolved complaints related to unpaid wages.



Simon Fraser University

• Canada
• Higher Education
• 700 & Above Employee

• Research Assistant

  • May 2019 - Aug 2019

  Supported Dr. Jérémie Cornut in his investigation on digital diplomacy and new technologies that are changing diplomatic practices; Analyzed and synthesized information from a variety of sources such as monographs, academic articles, news articles, social media content, etc. Supported Dr. Jérémie Cornut in his investigation on digital diplomacy and new technologies that are changing diplomatic practices; Analyzed and synthesized information from a variety of sources such as monographs, academic articles, news articles, social media content, etc.



Douglas College

• Canada
• Higher Education
• 700 & Above Employee

• English Language Learning & Acquisition Lab Assistant

  • Sep 2018 - Aug 2019

  Responsible for facilitating experiential learning labs with intermediate and upper level English language learners. Responsible for facilitating experiential learning labs with intermediate and upper level English language learners.



Consumer Protection BC

• Canada
• Law Enforcement
• 1 - 100 Employee

• Associate Classifier

  • Aug 2017 - May 2018

  Independently reviewed and classified screening materials to the age-appropriate category before public viewings, as per provincial legislation. Provided administrative support and trained my successor. Independently reviewed and classified screening materials to the age-appropriate category before public viewings, as per provincial legislation. Provided administrative support and trained my successor.



Douglas College

• Canada
• Higher Education
• 700 & Above Employee

• English Language Learning & Acquisition Lab Assistant

  • May 2017 - Aug 2017

  Worked primarily with Japanese exchange students, overseeing hands-on learning labs, field trips as well as an on-going blog project to document their time in Canada. Worked primarily with Japanese exchange students, overseeing hands-on learning labs, field trips as well as an on-going blog project to document their time in Canada.



Cityfone Telecommunications Inc.

• Bilingual Customer Service Representative

  • Oct 2016 - Dec 2016

  Assisted customers in both French and English, answering queries on billing, upgrades, payments as well as providing technical support. Assisted customers in both French and English, answering queries on billing, upgrades, payments as well as providing technical support.