Ivy Ngetich
Relationship Officer's Supervisor at Momentum Credit- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Data Analytics Essentials
CourseraAug, 2023- Sep, 2024 -
Introduction to Data Analytics
CourseraAug, 2023- Sep, 2024 -
Excel Skills for Business Specialization
CourseraJul, 2023- Sep, 2024 -
Excel Skills for Business: Advanced
CourseraJul, 2023- Sep, 2024 -
Excel Skills for Business: Intermediate I
CourseraApr, 2023- Sep, 2024 -
Excel Skills for Business: Essentials
CourseraJul, 2022- Sep, 2024 -
Excel Skills for Business: Intermediate II
CourseraMay, 2022- Sep, 2024 -
Business intelligence specialist with IBM Cognos BI
IBM Middle and East Africa -
CCNA
Cisco
Experience
-
-
Relationship Officer's Supervisor
-
Aug 2020 - Present
• Deliver optimal results through the team.• Gained extensive knowledge in data entry, analysis and reporting• Excellent communication skills, both verbal and written• Maintain the assigned portfolio within tolerance limits.• Continuously propose revisions on the improvement of the collection strategy.• Deliver world class customer experience to internal and external stakeholders.• Effective conflict resolution. • Effectively train and coach junior staff members within my team.• Negotiate, monitor and collect out of court settlements• Work with third party collection agents.• Monitor the release and booking of vehicles in the yard.• Comply with all company processed and procedures that support effective risk mitigation.• Recommend waivers to ensure non-performing accounts are recovered.• Production of reports as required. Show less
-
-
Relationship Officer
-
Sep 2018 - Jul 2020
• Ensure client is aware of loan details and the delinquency process after disbursement. • Minimize graduations of loans from performing to non-performing. • Be the Client touchpoint throughout the loan facility. • Ensure all communication sent out to clients are clear, correct and precise.• Solve issues that arise post disbursement. • Retain clients by advising them to take repeat facilities. • Maintain excellent customer service. • Maintain the portfolio withing tolerance limits. Show less
-
-
Credit Officer
-
Mar 2018 - Aug 2018
• Analyse clients’ financial documents to determine feasibility of granting loans. • Prospect and convert potential candidates to clients. • Conduct proper KYC before client onboarding.• Collect all the necessary documentation for loan application. • Submitting application to credit analysts for approvals and recommendations. • Advise clients on the different available products and the terms of service. • Advise potential clients of the best products to best meet their needs. Show less
-
-
-
-
Internship
-
Aug 2017 - Dec 2017
• Assisted with the installation of servers • User support on IT issues • Management of local domain structure, users, rights and privileges • Configuration and maintenance of internet services and wide area network • Configuration and maintenance of local area networks • Configuration and maintenance of telephones and liaising with service providers on the same • Enterprise antivirus installation and management • Cleaning and maintenance of physical computer hardware • Production of reports as called upon by I.T manger Show less
-
-
Education
-
2014 - 2017
University of Nairobi
Bachelor's degree, Business/Commerce, General -
2017 - 2017
Strathmore University
Certificate, Computer Systems Networking and Telecommunications
Community
