Experience

Paula's Choice Skincare

• United States
• Personal Care Product Manufacturing
• 200 - 300 Employee

• Southwest Area Sales Manager

  • Jun 2023 - Present

  Strategy/Administrative: • Develop Area strategy to reach Sephora sales target and provide growth YOY, assuring focus on elevating the brand awareness to reach maximum ROI. • Develop and execute area event door strategy to provide YOY growth and deliver weekly results and feedback to leadership. • Strategically develop your area’s store visit plan, planning, scheduling, and overseeing the territory coverage to maximize business growth opportunity while servicing a call cycle of… Show more Strategy/Administrative: • Develop Area strategy to reach Sephora sales target and provide growth YOY, assuring focus on elevating the brand awareness to reach maximum ROI. • Develop and execute area event door strategy to provide YOY growth and deliver weekly results and feedback to leadership. • Strategically develop your area’s store visit plan, planning, scheduling, and overseeing the territory coverage to maximize business growth opportunity while servicing a call cycle of doors. • Manage, coach and track sales and training performance for all direct reports, and full area and communicate opportunities to leader. • Coach to direct report organization to ensure deadlines are being met, including calendars, T&E budgets, weekly sales recaps, event recaps, store visit recaps, store visit schedules, travel bookings and other administrative responsibilities. • Manage and audit timekeeping/payroll procedures according to payroll timelines. HR/People Leadership : • Conduct in regular touchbases with team to assure strong communication and partnership alignment. • Recruit, interview and onboard all new direct reports in partnership with leadership, HR, and Education team. Sales & Training Support : • Provide consistent onboarding, training and management for direct reports. (Account Executives & Freelance Consultants) • Participate in product training webinars, in-person trainings and special education focused events to build expertise in the brand and category and partner with Education Manager in the field to coach and execute high level trainings. • Negotiate elevated training opportunities in partnership with the Education team. • Partner with direct reports on regular business reviews with in-store retail partners to communicate trending business & negotiate elevated store training opportunities & event strategies. • Manage any out of stock or visual merchandising needs with team and retail partners, following all retailer brand guidelines.

• Regional Sales and Training Executive

  • Dec 2022 - Present



Bluemercury

• United States
• Retail
• 400 - 500 Employee

• Area Manager

  • Feb 2020 - Dec 2022

  • In this role I am responsible for exemplifying Bluemercury’s customer service philosophy at the store level, maximizing revenue and providing a high standard of customer service. • Lead 6 store teams of knowledgeable, well-trained, enthusiastic and customer focused sales and spa associates. • Manage District protability by maximizing revenues and validating that accurate cost controls are in place. • Drive results by communicating with Store Managers, Retail Sales and Spa team; and… Show more • In this role I am responsible for exemplifying Bluemercury’s customer service philosophy at the store level, maximizing revenue and providing a high standard of customer service. • Lead 6 store teams of knowledgeable, well-trained, enthusiastic and customer focused sales and spa associates. • Manage District protability by maximizing revenues and validating that accurate cost controls are in place. • Drive results by communicating with Store Managers, Retail Sales and Spa team; and by communicating operational challenges to the corporate team. • Responsible for a high level of execution in Customer Service, Staff Management, Training and Development, Product Knowledge, Visual Merchandising, Inventory Control, and Vendor support. • Coordinate and supervise execution of vendor events, Grand Opening activities, and customer appreciation events. • Direct all store activities that build customer loyalty and rely on strong customer participation, which include vendor events, marketing efforts, and community events. • Responsible for operational execution at the store level. • Provide ongoing coaching and development, and performance review of Store Managers, Sales Associates and Spa Staff. • Responsible for accurate and timely reporting of sales results, inventory management and communication of any issues that disrupt the smooth ow of operations. • Inspect stores for high standard of cleanliness and identify/report facility issues in a timely manner. • Ensure execution of Bluemercury policies and procedures at the store level. • Devote 80% of the week to be in stores working with Store Managers and Sales Associates; 20% of time devoted to administrative responsibilities that support the smooth flow of operations. Show less • In this role I am responsible for exemplifying Bluemercury’s customer service philosophy at the store level, maximizing revenue and providing a high standard of customer service. • Lead 6 store teams of knowledgeable, well-trained, enthusiastic and customer focused sales and spa associates. • Manage District protability by maximizing revenues and validating that accurate cost controls are in place. • Drive results by communicating with Store Managers, Retail Sales and Spa team; and… Show more • In this role I am responsible for exemplifying Bluemercury’s customer service philosophy at the store level, maximizing revenue and providing a high standard of customer service. • Lead 6 store teams of knowledgeable, well-trained, enthusiastic and customer focused sales and spa associates. • Manage District protability by maximizing revenues and validating that accurate cost controls are in place. • Drive results by communicating with Store Managers, Retail Sales and Spa team; and by communicating operational challenges to the corporate team. • Responsible for a high level of execution in Customer Service, Staff Management, Training and Development, Product Knowledge, Visual Merchandising, Inventory Control, and Vendor support. • Coordinate and supervise execution of vendor events, Grand Opening activities, and customer appreciation events. • Direct all store activities that build customer loyalty and rely on strong customer participation, which include vendor events, marketing efforts, and community events. • Responsible for operational execution at the store level. • Provide ongoing coaching and development, and performance review of Store Managers, Sales Associates and Spa Staff. • Responsible for accurate and timely reporting of sales results, inventory management and communication of any issues that disrupt the smooth ow of operations. • Inspect stores for high standard of cleanliness and identify/report facility issues in a timely manner. • Ensure execution of Bluemercury policies and procedures at the store level. • Devote 80% of the week to be in stores working with Store Managers and Sales Associates; 20% of time devoted to administrative responsibilities that support the smooth flow of operations. Show less



Parfums Christian Dior

• France
• Personal Care Product Manufacturing
• 700 & Above Employee

• Fragrance Boutique Sales and Operations Manager (TEMP)

  • Nov 2019 - Jan 2020

  •Create a luxury shopping experience for our customers while determining their needs. •Meet or exceed daily sales objectives individually and as part of a team. •Provide inspired leadership for the organization. •Make important planning, and strategy decisions. •Develop, implement and review operational policies and procedures. • Order fulfillment •Recruit, select, train, assign, schedule, coach, counsel and discipline employees •Communicate job expectations; planning… Show more •Create a luxury shopping experience for our customers while determining their needs. •Meet or exceed daily sales objectives individually and as part of a team. •Provide inspired leadership for the organization. •Make important planning, and strategy decisions. •Develop, implement and review operational policies and procedures. • Order fulfillment •Recruit, select, train, assign, schedule, coach, counsel and discipline employees •Communicate job expectations; planning, monitoring, appraising and reviewing job contributions •Ensure Boutique is adequately stocked, cleaned and properly merchandised. Show less •Create a luxury shopping experience for our customers while determining their needs. •Meet or exceed daily sales objectives individually and as part of a team. •Provide inspired leadership for the organization. •Make important planning, and strategy decisions. •Develop, implement and review operational policies and procedures. • Order fulfillment •Recruit, select, train, assign, schedule, coach, counsel and discipline employees •Communicate job expectations; planning… Show more •Create a luxury shopping experience for our customers while determining their needs. •Meet or exceed daily sales objectives individually and as part of a team. •Provide inspired leadership for the organization. •Make important planning, and strategy decisions. •Develop, implement and review operational policies and procedures. • Order fulfillment •Recruit, select, train, assign, schedule, coach, counsel and discipline employees •Communicate job expectations; planning, monitoring, appraising and reviewing job contributions •Ensure Boutique is adequately stocked, cleaned and properly merchandised. Show less



The Estée Lauder Companies Inc.

• United States
• Personal Care Product Manufacturing
• 700 & Above Employee

• Field Sales Executive

  • Nov 2016 - Oct 2019

  •Drive successful retail sales through effective training and sales support. • Responsible for 13 ULTA accounts, 19 Sephora accounts, 4 Macy’s accounts and 2 Nordstrom accounts. •Achieve sales plan for each door and channel within territory •Develop teams through regular, quality store visits and one-on-ones with each employee. •Establish strong store relationships with all levels of retail leadership and develop focus door business plans •Perform as Guest Speaker and Lead Artist in… Show more •Drive successful retail sales through effective training and sales support. • Responsible for 13 ULTA accounts, 19 Sephora accounts, 4 Macy’s accounts and 2 Nordstrom accounts. •Achieve sales plan for each door and channel within territory •Develop teams through regular, quality store visits and one-on-ones with each employee. •Establish strong store relationships with all levels of retail leadership and develop focus door business plans •Perform as Guest Speaker and Lead Artist in local/regional trend shows • Partner with Director, N.A. Field to manage in-store business strategy •Partner with Director, Education for all seasonal education updates and product launches • Attend all mandatory Retailer Brand Training Summits •Conduct New Store Opening Trainings • Plan, manage, and participate in special in-store events • Work in store (i.e., sell) during key retailer events to assist in counter goal achievement • Partner and communicate weekly with the Director, N.A. Field (i.e., overall business, strength/opportunities, staff, event execution, scheduling) •Demonstrate the highest level of leadership and professionalism, always upholding the GLAMGLOW and SmashBox message and image, while maintain a positive attitude at all times. Show less •Drive successful retail sales through effective training and sales support. • Responsible for 13 ULTA accounts, 19 Sephora accounts, 4 Macy’s accounts and 2 Nordstrom accounts. •Achieve sales plan for each door and channel within territory •Develop teams through regular, quality store visits and one-on-ones with each employee. •Establish strong store relationships with all levels of retail leadership and develop focus door business plans •Perform as Guest Speaker and Lead Artist in… Show more •Drive successful retail sales through effective training and sales support. • Responsible for 13 ULTA accounts, 19 Sephora accounts, 4 Macy’s accounts and 2 Nordstrom accounts. •Achieve sales plan for each door and channel within territory •Develop teams through regular, quality store visits and one-on-ones with each employee. •Establish strong store relationships with all levels of retail leadership and develop focus door business plans •Perform as Guest Speaker and Lead Artist in local/regional trend shows • Partner with Director, N.A. Field to manage in-store business strategy •Partner with Director, Education for all seasonal education updates and product launches • Attend all mandatory Retailer Brand Training Summits •Conduct New Store Opening Trainings • Plan, manage, and participate in special in-store events • Work in store (i.e., sell) during key retailer events to assist in counter goal achievement • Partner and communicate weekly with the Director, N.A. Field (i.e., overall business, strength/opportunities, staff, event execution, scheduling) •Demonstrate the highest level of leadership and professionalism, always upholding the GLAMGLOW and SmashBox message and image, while maintain a positive attitude at all times. Show less



Benefit Cosmetics

• United States
• Personal Care Product Manufacturing
• 700 & Above Employee

• Business Manager

  • Oct 2011 - Nov 2016

  Develop and coach Benefit cosmetics sales team by providing direction to Beauty Advisors regarding company goals and objectives. Planning and executing special counter events to drive sales, which include; Scheduling and confirming appointments, managing the event goal and partnering with Retail Account Manager to ensure all aspects of the event are properly prepared for. Guarantee the counter's visual appearance is merchandised to its fullest potential. Weekly scheduling for all… Show more Develop and coach Benefit cosmetics sales team by providing direction to Beauty Advisors regarding company goals and objectives. Planning and executing special counter events to drive sales, which include; Scheduling and confirming appointments, managing the event goal and partnering with Retail Account Manager to ensure all aspects of the event are properly prepared for. Guarantee the counter's visual appearance is merchandised to its fullest potential. Weekly scheduling for all counter personnel. Show less Develop and coach Benefit cosmetics sales team by providing direction to Beauty Advisors regarding company goals and objectives. Planning and executing special counter events to drive sales, which include; Scheduling and confirming appointments, managing the event goal and partnering with Retail Account Manager to ensure all aspects of the event are properly prepared for. Guarantee the counter's visual appearance is merchandised to its fullest potential. Weekly scheduling for all… Show more Develop and coach Benefit cosmetics sales team by providing direction to Beauty Advisors regarding company goals and objectives. Planning and executing special counter events to drive sales, which include; Scheduling and confirming appointments, managing the event goal and partnering with Retail Account Manager to ensure all aspects of the event are properly prepared for. Guarantee the counter's visual appearance is merchandised to its fullest potential. Weekly scheduling for all counter personnel. Show less



Cedar Performing Arts Academy

• Office Manager / Instructor

  • Mar 2010 - May 2011

  ✓ Instructing youths ages 6 -16 in dance, voice, and piano. ✓ Payment receiving and reconciliation. ✓ Front desk receptionist: customer service, class scheduling, payment scheduling. ✓ Process employee payroll ✓ Scheduling appointments ✓ Telephone Inquiries. ✓ Event/performance planning and organizing. ✓ Instructing youths ages 6 -16 in dance, voice, and piano. ✓ Payment receiving and reconciliation. ✓ Front desk receptionist: customer service, class scheduling, payment scheduling. ✓ Process employee payroll ✓ Scheduling appointments ✓ Telephone Inquiries. ✓ Event/performance planning and organizing.