Head of Projects

• Jul 2023 - Present

• Supervising end-to-end project deployments - Microsoft Dynamics 365 ERP. • Team Management – manage cross-functional teams to ensure we deliver products that provide maximum value and the best experience to the customer. • Collaboration - Establishing collaboration with stakeholders at all levels within the organization, including executives, business users, and IT teams, to ensure that projects are in harmony with the organization's goals and objectives. • Budget Management - Overseeing project budget allocation and resource management while continuously monitoring project progress toward its objectives. Identifying the causes of any deviations from the plan and implementing corrective actions as needed. • Quality Assurance - Managing peer reviews, confirming deliverables, overseeing acceptance processes, and conducting transition checkpoints with clients to ensure the highest quality standards are met. • Change Management - Facilitating leadership alignment and effective stakeholder management. Conducting impact assessments and developing communication strategies, training strategies, and materials necessary for project success. • Program/Project Closure - Ensuring that all project milestones and deliverables within scope are completed, approved, and that milestone certificates are obtained. Show less

Project Manager

• Jan 2019 - Jun 2023

• Developed scope of works documents, work plans, time schedules, communication plans, and makes work assignments to meet project or program objectives.• Managed and co-ordinated project teams to ensure projects are delivered on time and to the satisfaction of the customer.• Preparation of weekly and monthly project status reports and reporting to clients, project team and management.• Escalated any impediments and risks, that helped ensure value delivery, and drive relentless improvement by recommending innovative risk mitigation plans.• Coordinated the development of project documentation: user manuals, training materials and other documents as needed to enable successful project implementation.• Conducted post project evaluation and identify successful or unsuccessful project elements. Show less

Technical Support Executive

• Jan 2017 - Dec 2018

• Managed and maintained the company’s online support systems, including ticketing, and support documentation.• Managed 1st and 2nd line technical support personnel.• Produced weekly and monthly summary management reports on technical support tickets.• Managed and report on the RMA process, including root cause analysis and remedial action.• Managed prioritization, escalation and resolution of support incidents as per clients SLA.

Sales and Presales Assistant

• Sep 2016 - Dec 2016

• Drafting of technical proposals documents for client solutions• Developing scope of work documents and project plans/schedules for different projects.

Intern

• Jul 2015 - Sep 2015