Experience

SolisLabs, LLC

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• General Virtual Assistant

  • Feb 2021 - Present



Alpha VA

• Virtual Assistant

  • Dec 2020 - Present



Altitude Ads

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Virtual Assistant

  • Oct 2019 - Nov 2020

  Provided assistance and resolution to customers via chat and email using Zendesk and Facebook. Handles various admin tasks (i.e. processing refunds through Checkout, PayPal, and Stripe). Provided assistance and resolution to customers via chat and email using Zendesk and Facebook. Handles various admin tasks (i.e. processing refunds through Checkout, PayPal, and Stripe).



Alpha VA

• Virtual Assistant

  • Aug 2019 - Sep 2020

  Handles admin tasks assigned by clients. Maintains client’s weekly dashboards and makes sure all files needed are uploaded in Cliniko in a timely manner. Sent out and responded to emails to/from different clinics and doctors in Australia. Handles admin tasks assigned by clients. Maintains client’s weekly dashboards and makes sure all files needed are uploaded in Cliniko in a timely manner. Sent out and responded to emails to/from different clinics and doctors in Australia.



ePerformax Contact Centers & BPO

• Philippines
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Corporate Concierge Officer

  • Nov 2016 - Aug 2019

  Serves as the Frontline Support of ePerformax and our Human Resource. Conducts counseling to employees and traineesAttend to employee’s concerns and inquiries Handles escalations and reportsConducts orientations for new trainees and employees

• HR Associate

  • Apr 2015 - Nov 2016

  Ensures all necessary documentation on all trainees and employees are readily available from training to employment phase• Responsible in the maintenance and upkeep of employees and trainees master file• Safeguards company security by addressing activation/deactivation/reactivation access based on requests• Conduct background check of employees and trainees• 201 file records management• Separation process monitoring, clearance administration and exit interview• Disciplinary action monitoring and tracking• Provides demographic reports headcount and attrition data• Conducts orientation series to trainees and employees Show less

• Customer Service Representative

  • Sep 2014 - Mar 2015

  Handles Business to Consumer and Business to Business accounts• Mediates with Buyers and Sellers regarding issues concerning transactions• Assists Buyers and Sellers with concerns regarding eBay using standard procedures set by the account or the program