Donor Data Specialist

• Aug 2022 - Present

Campaign Operations Coordinator

• Jul 2021 - Aug 2022

Administrative Technician

• Sep 2020 - Jul 2021

• Enter payroll weekly using Kronos Timekeeping Software.• Investigate discrepancies and perform payroll leave adjustments.• Run reports in Wasteworks to verify daily cash collections.• Manage the landfill permit program including verifying eligibility, processing applications, and responding to Customer Service Requests generated by CityLink.• Clean, gather, and analyze data in Microsoft Excel.• Create and maintain Excel spreadsheets to serve various purposes.• Process daily work generated by Weighmasters including verifying accuracy of cash deposits and credit card receipts, as well as investigating discrepancies to determine root cause.• Maintain accurate files and respond to customer inquiries.• Serve as an HR Liaison, member of the Utilities Service Excellence team, and Secretary of the Solid Waste Safety Committee.

Weighmaster

• Jun 2020 - Sep 2020

• Greet customers, provide information and direct traffic to appropriate areas.• Ensure incoming loads are safe and do not contain restricted or prohibited materials.• Determine eligibility for flat rates or load specific discounts.• Calculate payment for customers using Wasteworks software.• Reconcile cash and credit card transactions daily to ensure accuracy in both systems.

Operations Manager

• Jun 2010 - May 2020

• Manage the daily operations of a nationally franchised restaurant. • Lead a team of 4.• Focus on customer service, customer perception, and customer experience while maintaining accuracy and efficiency. • Compose written communication for different audiences• Manage multiple priorities with time specific requirements• Perform tasks and duties independently without supervision• Maintain an effective team environment• Read and interpret various documents including state and local guidelines, franchisee requirements, and marketing plans• Investigate and resolve complaints regarding food quality, service, or accommodations to satisfaction of customer• Develop and execute local marketing programs.• Purchase and replace necessary items for business use to ensure smooth operating efficiency.• Perform weekly inventory management.• Maintain accurate records of employment forms, inspections, ..banking deposits, and franchise paperwork.• Perform interviews and select most qualified applicants. • Train staff on proper procedures, best practices, and customer service standards. • Resolve internal conflict between employees.