Experience

Continuum HQ

• Chile
• IT Services and IT Consulting
• 100 - 200 Employee

• • Nov 2021 - Present

  - Managed feature prioritization, planning, roadmaps for RELINK products- Defined product scope, goals, and deliverables with clear KPI’s allowing more informed decisions in the midst of ambiguity.- Iterated constantly with customers to increase insight and ideate consumer-focused solutions. This resulted in user feedback, confirming the delivery of value on each release.- Released strategic results to offer an out-of-the-box solution generating an increase of users on a monthly basis.- Collaborated on the creation of the roadmap based on deep user and market research that aligns with stakeholders priorities and company’s strategy.- Made decisions in order to scale the RELINK products, always with a holistic view, integrating the platforms and their individual goals aiming to make a contribution to RELINK's vision.- Led the development of the RELINK ecosystem, formed by three products, increasing the number of users and companies actively using the upskilling service by 10%. Show less

• • Jul 2020 - Oct 2021

  RELINK:Led a cross-functional agile team that built and launched an upskilling & reskilling platform with ongoing feature development and evolving scope ahead of the scheduled launch. This product was implanted in 6 companies, and also more than a thousand users registered their information and use the platform. Our goal was to have traction with the companies, making the product useful for them to take decisions about their employees' career paths. We succeeded in increasing the conversion rate by 17%.AB InBevBackus wanted to create a solution so the owners of convenience stores could still sell their products during the pandemic. I also led the creation of a new business model to benefit the users and also Backus.As output, we created a new app and also defined the business model and service that would help Backus to increase their sales, and the users, would have an opportunity to generate income for their families.The outcome was the increment of sales by this channel (catalog sales), it represented 1,5% of the sales after the release of the MVP. Show less

• • Oct 2019 - Jun 2020

  Lead and execute Service Design & UX projects.Design experiences with services that involve different touch-points in the client's journey.To plan and be part of the different phases of the Service Design & UX projects, from the conceptualization to the deliver of the product or service.Develop studies and field research, analyze the results of the qualitative or quantitative research then transform all this insights in design solutions.Prototype creatively digital solutions to validate hypothesis.Asses the clients in different phases of the service design or UX projects, leading workshops and creating new processes, artifacts or roles necesaries to deliver a relevant service for the users Show less



UTEC - Educación Ejecutiva

• Peru
• Higher Education
• 1 - 100 Employee

• Speaker

  • Oct 2020 - Aug 2022

  Speaker for In Company workshops about innovation and HCD Speaker for In Company workshops about innovation and HCD



Redbility

• Spain
• Business Consulting and Services
• 1 - 100 Employee

• Project Manager & UX Consultant

  • May 2019 - Sep 2019

  - Lead projects, elaborate commercial proposals and present it to the clients. - Manage the resources of the project (time, costs, people) Do the necessary research in each project applying different methods - Create wireframes, flows and functional notes, all of it inputs for the visual design of the product - Always participate in the entire design process providing a functional & visual point of view - Lead projects, elaborate commercial proposals and present it to the clients. - Manage the resources of the project (time, costs, people) Do the necessary research in each project applying different methods - Create wireframes, flows and functional notes, all of it inputs for the visual design of the product - Always participate in the entire design process providing a functional & visual point of view



La Positiva Seguros

• Peru
• Insurance
• 700 & Above Employee

• Project Manager

  • Jan 2018 - Oct 2018

  Develop initiatives that promotes the customer loyalty to the brand through research. Lead the ideation of proposals oriented to improve the brokers experience during their interactions with the company. Design the digital solutions oriented to improve the brokers experience. Lead the implementation of digital projects oriented to improve the interaction between the company and brokers Lead the implementation of agile methodologies for the software development projects across the company Mentor the people involved in the project in their scrum roles and scrum ceremonies Show less



Interbank

• United States
• Banking
• 100 - 200 Employee

• Transformation Project Analyst

  • Dec 2015 - Jan 2018

  Analyze the key processes of the organization, get the needs from the customers through research, map their journey, identify the customer problems, ideate solutions, elaborate proposals, test the ideas. Elaborate proposals including validated and tested prototypes Lead the execution of the transformation projects oriented to change the business model for improving the customer experience, Analyze the key processes of the organization, get the needs from the customers through research, map their journey, identify the customer problems, ideate solutions, elaborate proposals, test the ideas. Elaborate proposals including validated and tested prototypes Lead the execution of the transformation projects oriented to change the business model for improving the customer experience,



Azteca Communications Perú

• • May 2015 - Nov 2015

  Define and make adjustments on the operation procedures of the Company aligning them to the NTC ISO 9001.Define action plans according to the identified improvement opportunities (non-conformities) Define and control the indicators to measure the effectiveness of the processes.Carry out interns audits of the core processes of the company.

• • Jan 2015 - Apr 2015

  Define and control the indicators to measure the effectiveness of the processes.Carry out interns audits of the core processes of the company.



TGESTIONA - Telefónica Group

• Project Analyst

  • Jul 2013 - Dec 2014

  Responsible of the management and control Financial Modules of the Company’s system. Detect and analyze the improvement opportunities for the financial processes of Telefónica. To do follow up and evaluation of impacts and breeches in the processes, define improvement proposals, elaborate and document business case. Lead the optimization and technology projects assigned. Identify the impact of the system’s changes and coordinate with the users involved in the projects to ensure the proper functioning of the software. Show less



Copeinca

• Peru
• Food and Beverage Manufacturing
• 700 & Above Employee

• Practicante de TI

  • Nov 2010 - Jan 2013

  Practicante de aplicaciones y SAP (Módulo HR), las tareas que realizaba eran las siguientes: • Gestión, análisis y solución de incidencias SAP y no SAP reportadas por los usuarios, tanto de configuración como programación en el módulo de HR. • Detección y análisis de Oportunidades de Mejora para los procesos de gestión de personal, pago de nóminas, SAP e interfaces relacionadas. • Seguimiento y evaluación de impactos y brechas en los procesos actuales; modelamiento de los nuevos procesos, documentación de las mejoras propuestas e implementadas, Business Case. • Participación en el proyecto WIP del módulo de SD el cual buscaba crear una base de datos, en donde se reflejara el flujo completo del proceso de exportación de Harina. • Relevamiento de información, identificación y análisis de oportunidades de mejora de proceso de exportación de harina como parte del proceso WIP. • Participación en capacitaciones dentro de la empresa de los módulos de MM y FI. Show less