Leitung Gastronomie und Hauswirtschaftsdienstleistungen

• Oct 2021 - Present

Cafe Assistant

• May 2021 - Oct 2021

Zur Überbrückung bin ich im Moment in einem Biergarten tätig. Zur Überbrückung bin ich im Moment in einem Biergarten tätig.

Sabbatical

• Jan 2021 - May 2021

Manager, Learning & Development South East Asia & Korea

• Dec 2019 - Dec 2020

Delivery of face-to-face learning and workshops for F&B and LeadershipDevelopment, update, implementation and delivery of online learning interventions - especially for F&BDelivery of virtual learning for LeadershipDelivery of virtual learning for all colleaguesDevelopment, roll-out and delivery of Covid-19 Hygiene virtualUpdate of global learning catalogue in conjunction with global learning team

Manager, F&B Learning and Development, Europe, Middle East, Asia and Africa

• Apr 2019 - Dec 2019

As before - regional change due to global restructureSupport of New Hotel Opening team with preparation and guidance for Food & Beverage departmentFace-to-face Training of Food & Beverage teams prior to hotel opening, mainly InterContinental and Hotel IndigoClose relationships with General Managers and F&B Directors to support and coordinate training set-up, strategy and implementation for new and existing hotels - all brandsSupport global F&B team to develop new and update existing F&B Philosophies by brandClose working relationship with L&D team and F&B Director of Operations to deliver learning interventions - all brands Show less

Manager, F&B Learning and Development, Asia, Middle East & Africa

• Mar 2017 - Apr 2019

Support of New Hotel Opening team with preparation and guidance for Food & Beverage departmentFace-to-face Training of Food & Beverage teams prior to hotel opening, mainly InterContinental Hotels & Resorts and Hotel IndigoClose working relationships with General Managers and F&B Directors to support and coordinate training set-up, strategy and implementation for new and existing hotels - all brandsSupport global F&B team to develop new and update and localise existing F&B Philosophies by brandClose working relationship with L&D team and F&B Director of Operations to deliver learning interventions in region - all brands Show less

Manager, Restaurants & Bars Marketing, Asia, Middle East & Africa

• Dec 2015 - Mar 2017

Development, implementation and evaluation of strategic marketing campaigns by brand - most significantly "Worldly Classics" Cocktails for InterContinental Hotels & Resorts.In conjunction with Directors of Marketing and Food & Beverage and brand marketing team - development of F&B marketing activities, based on location and brand.

Food & Beverage Operations Manager, Asia, Middle East & Africa

• Jan 2014 - Dec 2015

Implementation of Food & Beverage brand standardsDevelopment and implementation of online training coursesAssistance in on-property trainingDevelopment of F&B conceptsDevelopment of regional promotionsDevelopment and maintenance of community website

Food & Beverage Training Manager

• Apr 2012 - Nov 2013

Monitoring of compliance with brand standardsDevelopment of training contentFace-to-face trainingStandard Audit evaluation and follow up, update and training; mystery auditsOnboarding of new F&B colleagues including service, product knowledge and languageBuilding and fostering of relationships with suppliers to support in-house trainingSupport, guide and assist outlet managers with departmental trainingIn charge of employee engagement for the F&B departmentIn charge of guest satisfaction for the F&B department - implementation of champions in each F&B outlet to fully understand challenges and find solutions together Show less

F&B Assistant Training Manager

• Feb 2012 - Mar 2012

Monitoring of Service StandardsDevelopment of training contentFace-to-face training

Assisant Outlet Manager in Charge Focaccia - Italian Restaurant

• Dec 2010 - Jan 2012

Daily operation of the restaurantScheduling of teamPlanning, preparation and execution of eventsMonthly P&LBudgetingTraining

Assistant Outlet Manager Al Dawaar - Revolving Restaurant

• Mar 2010 - Nov 2010

Daily operation of the restaurantAssist in scheduling of teamAssist in planning, preparation and execution of eventsAssist with monthly P&L

Team Leader Restaurant Service

• Apr 2008 - Feb 2010

Support in the running of daily operations in:Focaccia - Italian restaurantFrosty's - Coffee Shop & Ice RinkPoolbarBaquets & Events, Weddings

Assistant Restaurant Manager

• Mar 2007 - Oct 2007

Running of daily operations in restaurant, bar and beer garden (seasonal)Scheduling of employees and traineesProcurement

Shift Supervisor

• Apr 2005 - Mar 2007

Running of the evening shift - restaurant, bar and beer garden (seasonal)Handling of special requests and complaints

Shift Supervisor

• Aug 2004 - Apr 2005

Close working relationship with the F&B Manger Running of the morning shift with breakfast and lunch service Preparation and running of meetings and events Close working relationship with the F&B Manger Running of the morning shift with breakfast and lunch service Preparation and running of meetings and events

Chef de Rang

• Aug 2000 - Jul 2004

Evening shifts in restaurant and bar Guidance of trainees Evening shifts in restaurant and bar Guidance of trainees