Experience

RIGHT POWER, a.s.

• Slovakia
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Manager of customer office and call center CZ/SK

  • Aug 2014 - Present

   Building and managing internal call center and customer office CZ/SK (acquisition, care, retention, arranging appointments for sales representatives)  Cooperation with external call center  Including the activities of a methodologist, a trainer, a recruiter, evaluation and motivation of the employees, setting processes and methodologies  Building and managing internal call center and customer office CZ/SK (acquisition, care, retention, arranging appointments for sales representatives)  Cooperation with external call center  Including the activities of a methodologist, a trainer, a recruiter, evaluation and motivation of the employees, setting processes and methodologies



UPC Česká republika, s.r.o.

• Czechia
• Telecommunications
• 1 - 100 Employee

• Regional Field Sales Manager

  • Jan 2014 - Mar 2014

   Sales management within the region of South Moravia – managing Regional Team Manager D2D and retail - external operators of dealer shops and kiosks (35 operators, including 3 exclusive UPC in shopping centers in Brno) Building business relationships with shopping centers  Responsible for the sale of cable television, internet and telephone and activities associated with marketing Management and responsible for the recruitment, training and development of business consultants and authorized dealers on the kiosks and authorized points of sale The continuous expansion of the retail network Quick sales management – back office for sales guidance to systems Management of the business of all 7 cooperating service companies in the Czech Republic Show less

• Regional Sales Manager

  • Jan 2012 - Dec 2013

   Sales management within the region of Moravia – 7 managers managing direct sales Responsible for the sale of cable television, internet and telephone in D2D – 150 business consultants Implementation of corporate sales and marketing strategies of products Management and responsible for the recruitment, training and development of business consultants  Quick sales management – back office for sales guidance to systems Management of the business of all 7 cooperating service companies in the Czech Republic Show less



innogy Česká republika

• Czechia
• Oil and Gas
• 700 & Above Employee

• Head of Call Center

  • May 2008 - Aug 2011

   Managing a call center serving 2.2m customers, approx. 1.3m contacts a year  Managing approx. 150 employees, 20 temporary workers, cooperation with 2 external CCs Care of the existing customers – inbound calls (natural gas, electricity), municipality representatives, contract partners  Meeting the set level of services – service level, operability Meeting the target of the customer satisfaction index (spring 2011 – 104% reached) Acquisition of new customers (target 2010 – 165% reached) Managing debt collection, outbound calls, participation in marketing campaigns, retentionand reaquisition calls Efficient management, optimisation, profitability Show less

• Manager, Commercial Controlling

  • Sep 2006 - Apr 2008

   Coordinator of activities within „personal union“ Application of unified work processes within the limits of the effective Master Model Administrator of monthly and annual balance of the sales account Dealing with the issues of consumed and non-invoiced gas Natural gas purchase and sale balance creation Administrator of trade management risk Cash flow development planning Trade profitability evaluator Communication with auditors Reporting

• Manager, Commercial Controlling

  • Jan 2005 - Aug 2006

   Administrator of monthly and annual balance of the sales account Dealing with the issues of consumed and non-invoiced gas Natural gas purchase and sale balance creation Administrator of trade management risk Cash flow development planning Trade profitability evaluator Communication with auditors Reporting

• Pricing specialist

  • Jan 2003 - Dec 2004

   Natural gas sales pricing Preparing price prognoses for planning needs Preparing data for the Regulator in the area of sales prices Preparing analyses in the area of prices and margins for the strategic decision needs Submitting price statistics for Czech Statistic Authority



Severomoravská plynárenská,a.s.

• Administrator, commercial processes, small business and household category Deputy, Execcutive Head,

  • Jul 1999 - Dec 2002

• Manager, Small business, Households and Customer Information System Department

  • May 1999 - Dec 2002

   Metodology management of gas sale in the categories of households and small businesses Providing statistics and reporting in the area of gas sale Debt collection monitoring in particular categories of takeoff Cooperation on prospective concepts of gas purchase and sale Preparation of data for pricing

• Manager, Research Team, implementation of operation processes related to Banner Customer Information

  • Aug 2000 - Dec 2000

• Head, Commercial Processes Team, Member, Acceptance and Training Team for implementation of Banner

  • Nov 1998 - Jul 1999

• Sales officer

  • Nov 1997 - Nov 1998