Experience

SPORT DEPOT

• Bulgaria
• Sporting Goods Manufacturing
• 1 - 100 Employee

• Manager Training and Staff Development

  • Feb 2020 - Present



FF Group Bulgaria EOOD

• Bulgaria
• Retail
• 1 - 100 Employee

• Coach and Area Manager

  • Nov 2009 - Feb 2020

  FF Group Bulgaria, formally known as Elmec Sport Bulgaria is the official representative of Nike, Converse, Juicy Couture and UGG for Bulgaria. The company is a member of the Folli Follie Group. Key Achievements • Significantly improved customers service. Increased Mystery Shopper results from 35 % to 92 % success rate. • Reduced staff turnover by 60 %. • Stopped completely thefts in the stores • Significantly improved Inventory results. Decreased missing pieces by 98 % • Training and development of the Sales personnel and shop Managers • Training needs analysis and training plan preparation • Coaching, Team Coaching and Personal Coaching • Evaluation of the sales personnel • Conducts regular control of the all stores • observing the rules of work and customer service • Resolves problems that have occurred in the stores or connected with their functional operation: : stocking, personnel, reporting • Organizes deliveries and orders from the warehouse to the stores and vice versa • Takes part in the selection of collections for upcoming seasons • Supports the new store opening process • Inventory Management • Customer survey and analysis • Initiating and promoting Nike Running Club Bulgaria • Nike Coach – Nike Running Club Bulgaria Show less



Praktiker

• Germany
• Technology, Information and Internet
• 400 - 500 Employee

• Store Trainer

  • Jan 2009 - Oct 2009

  Introduction, training and development of the Sales personnel. Control of the Customer Service standards of the Company. Training needs analysis and training plan preparation. Evaluation of the sales personnel. Introduction, training and development of the Sales personnel. Control of the Customer Service standards of the Company. Training needs analysis and training plan preparation. Evaluation of the sales personnel.