Ivette Pagan, MAOM, SHRM-SCP
Human Resources Director at Community Care Plan- Claim this Profile
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Spanish Native or bilingual proficiency
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English Native or bilingual proficiency
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Portuguese Professional working proficiency
Topline Score
Bio
Marcos Takanohashi
Ivette, it was a great pleasure to work with you. During those years you were my right-hand arm on all HR issues, and despite the several challenges we've faced, I believe we were able to build a positive winning culture and ethical common ground throughout our Latin America team. Your contributions were key to make it happen, and your leadership helped us build a seasoned team that faced several changes throughout our path here.
Vicki Brewster
I am pleased to recommend Ivette as a highly competent, multi-talented Human Resources leader. She and I worked together for many years at ARRIS, a global network communications company before it was acquired by CommScope in 2019. While at ARRIS I led the HR organization and worked closely with Ivette whose responsibilities included managing a team of HR professionals in our CALA region (Caribbean & Latin America with 2,500 + employees), forging successful business partner relationships with our senior CALA leaders, and fostering employee engagement at all levels within the organization. In addition to these core responsibilities, Ivette was very much a key contributor of companywide initiatives due to her broad experience, collaborative spirit and expert facilitation skills. She served as a board member of our global ARRIS Women’s Business Network (AWBN) and actively participated in special cross functional teams focused on organizational development, organizational design and employee engagement just to name a few. Ivette is a trusted professional and pleasure to work with.
Marcos Takanohashi
Ivette, it was a great pleasure to work with you. During those years you were my right-hand arm on all HR issues, and despite the several challenges we've faced, I believe we were able to build a positive winning culture and ethical common ground throughout our Latin America team. Your contributions were key to make it happen, and your leadership helped us build a seasoned team that faced several changes throughout our path here.
Vicki Brewster
I am pleased to recommend Ivette as a highly competent, multi-talented Human Resources leader. She and I worked together for many years at ARRIS, a global network communications company before it was acquired by CommScope in 2019. While at ARRIS I led the HR organization and worked closely with Ivette whose responsibilities included managing a team of HR professionals in our CALA region (Caribbean & Latin America with 2,500 + employees), forging successful business partner relationships with our senior CALA leaders, and fostering employee engagement at all levels within the organization. In addition to these core responsibilities, Ivette was very much a key contributor of companywide initiatives due to her broad experience, collaborative spirit and expert facilitation skills. She served as a board member of our global ARRIS Women’s Business Network (AWBN) and actively participated in special cross functional teams focused on organizational development, organizational design and employee engagement just to name a few. Ivette is a trusted professional and pleasure to work with.
Marcos Takanohashi
Ivette, it was a great pleasure to work with you. During those years you were my right-hand arm on all HR issues, and despite the several challenges we've faced, I believe we were able to build a positive winning culture and ethical common ground throughout our Latin America team. Your contributions were key to make it happen, and your leadership helped us build a seasoned team that faced several changes throughout our path here.
Vicki Brewster
I am pleased to recommend Ivette as a highly competent, multi-talented Human Resources leader. She and I worked together for many years at ARRIS, a global network communications company before it was acquired by CommScope in 2019. While at ARRIS I led the HR organization and worked closely with Ivette whose responsibilities included managing a team of HR professionals in our CALA region (Caribbean & Latin America with 2,500 + employees), forging successful business partner relationships with our senior CALA leaders, and fostering employee engagement at all levels within the organization. In addition to these core responsibilities, Ivette was very much a key contributor of companywide initiatives due to her broad experience, collaborative spirit and expert facilitation skills. She served as a board member of our global ARRIS Women’s Business Network (AWBN) and actively participated in special cross functional teams focused on organizational development, organizational design and employee engagement just to name a few. Ivette is a trusted professional and pleasure to work with.
Marcos Takanohashi
Ivette, it was a great pleasure to work with you. During those years you were my right-hand arm on all HR issues, and despite the several challenges we've faced, I believe we were able to build a positive winning culture and ethical common ground throughout our Latin America team. Your contributions were key to make it happen, and your leadership helped us build a seasoned team that faced several changes throughout our path here.
Vicki Brewster
I am pleased to recommend Ivette as a highly competent, multi-talented Human Resources leader. She and I worked together for many years at ARRIS, a global network communications company before it was acquired by CommScope in 2019. While at ARRIS I led the HR organization and worked closely with Ivette whose responsibilities included managing a team of HR professionals in our CALA region (Caribbean & Latin America with 2,500 + employees), forging successful business partner relationships with our senior CALA leaders, and fostering employee engagement at all levels within the organization. In addition to these core responsibilities, Ivette was very much a key contributor of companywide initiatives due to her broad experience, collaborative spirit and expert facilitation skills. She served as a board member of our global ARRIS Women’s Business Network (AWBN) and actively participated in special cross functional teams focused on organizational development, organizational design and employee engagement just to name a few. Ivette is a trusted professional and pleasure to work with.
Credentials
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SHRM - Senior Certified Professional (SHRM-SCP)
SHRMFeb, 2020- Oct, 2024
Experience
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Community Care Plan
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United States
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Insurance
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100 - 200 Employee
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Human Resources Director
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Apr 2020 - Present
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ARRIS
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United States
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Real Estate
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1 - 100 Employee
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Director Human Resources Latin America Region
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May 2013 - Jul 2019
Scope of Responsibilities: HR strategic partner to vice presidents of sales, manufacturing operations, professional services and director of engineering. Managed an in-country team of HR managers in Latin America for a $6.6B corporation and 2,500+ employees in-region. Major accomplishments: • Successfully managed transition of CALA organization from Motorola to ARRIS in each CALA country with 100% retention of key and critical talent • Consolidated benefits and legal entities after… Show more Scope of Responsibilities: HR strategic partner to vice presidents of sales, manufacturing operations, professional services and director of engineering. Managed an in-country team of HR managers in Latin America for a $6.6B corporation and 2,500+ employees in-region. Major accomplishments: • Successfully managed transition of CALA organization from Motorola to ARRIS in each CALA country with 100% retention of key and critical talent • Consolidated benefits and legal entities after acquisitions within budget and without any employee relations or legal issues • Developed and implemented organizational development activities to support business growth for Tijuana site with a 200% headcount growth in three years and more than 5X growth on throughput, complexity and revenue • Selected as board member of pioneer group that started the ARRIS Women’s Business Network; implementing development programs globally and across CALA in local language Show less Scope of Responsibilities: HR strategic partner to vice presidents of sales, manufacturing operations, professional services and director of engineering. Managed an in-country team of HR managers in Latin America for a $6.6B corporation and 2,500+ employees in-region. Major accomplishments: • Successfully managed transition of CALA organization from Motorola to ARRIS in each CALA country with 100% retention of key and critical talent • Consolidated benefits and legal entities after… Show more Scope of Responsibilities: HR strategic partner to vice presidents of sales, manufacturing operations, professional services and director of engineering. Managed an in-country team of HR managers in Latin America for a $6.6B corporation and 2,500+ employees in-region. Major accomplishments: • Successfully managed transition of CALA organization from Motorola to ARRIS in each CALA country with 100% retention of key and critical talent • Consolidated benefits and legal entities after acquisitions within budget and without any employee relations or legal issues • Developed and implemented organizational development activities to support business growth for Tijuana site with a 200% headcount growth in three years and more than 5X growth on throughput, complexity and revenue • Selected as board member of pioneer group that started the ARRIS Women’s Business Network; implementing development programs globally and across CALA in local language Show less
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Motorola Mobility
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United States
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Computers and Electronics Manufacturing
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700 & Above Employee
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Human Resources Director - Latin America Region
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Feb 2011 - May 2013
Scope of Responsibilities: In-business HR strategic partner to VP of Mobile Devices Latin America and VP of Home business Latin America. Major accomplishments: • Managed merger of key talent into one integrated leadership team • Managed talent development process, rotating 10% of population into new roles • Co-led group responsible for successful and on-time implementation of new corporate-wide HRIS system (WorkDay) • Co-led transition of Home business to ARRIS post Google… Show more Scope of Responsibilities: In-business HR strategic partner to VP of Mobile Devices Latin America and VP of Home business Latin America. Major accomplishments: • Managed merger of key talent into one integrated leadership team • Managed talent development process, rotating 10% of population into new roles • Co-led group responsible for successful and on-time implementation of new corporate-wide HRIS system (WorkDay) • Co-led transition of Home business to ARRIS post Google acquisition
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Human Resources and Talent Development Sr. Manager - Latin America
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May 2008 - Feb 2011
Scope of Responsibilities: In-business HR strategic partner to vice president of sales for Colombia, Mexico, Venezuela sub-region in addition to other business partners/clients. Completed 1-year expat assignment in Mexico City. Major accomplishments: • Managed talent development process for 200+ employees, accomplishing 99% completion of individual development plans of total population; promoting approximately 10% of population into new roles • Developed and facilitated strategic… Show more Scope of Responsibilities: In-business HR strategic partner to vice president of sales for Colombia, Mexico, Venezuela sub-region in addition to other business partners/clients. Completed 1-year expat assignment in Mexico City. Major accomplishments: • Managed talent development process for 200+ employees, accomplishing 99% completion of individual development plans of total population; promoting approximately 10% of population into new roles • Developed and facilitated strategic planning workshop with local management team, defining vision, mission, and strategic goals • Designed, developed and implemented team building intervention for Mexico staff, including 360° feedback, individual development plans, and 1-day teambuilding workshop • Exited VP/GM without disruption to organization; hired and successfully assimilated new VP/GM in Mexico • Implemented open door policy, initiating weekly one-on-one meetings with employees to address concerns and improve organizational morale. Developed and implemented action plans , resulting in improved employee engagement and retention of key talent • Rotated 11% of the Mexico City organization into new roles and responsibilities
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Human Resources Manager
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Feb 2005 - May 2008
Scope of Responsibilities: In-business HR strategic partner to VP of sales, VP of global consumer services, director of quality, and director of project management with employees across U.S., Latin America, Asia and Middle East of a $5.B business. Managed all aspects of business-wide organizational effectiveness, leadership and performance initiatives. Major accomplishments: • Co-authored comprehensive cultural transformation model for business with 1,000+ employees • Designed… Show more Scope of Responsibilities: In-business HR strategic partner to VP of sales, VP of global consumer services, director of quality, and director of project management with employees across U.S., Latin America, Asia and Middle East of a $5.B business. Managed all aspects of business-wide organizational effectiveness, leadership and performance initiatives. Major accomplishments: • Co-authored comprehensive cultural transformation model for business with 1,000+ employees • Designed, developed and deployed framework and operating model of organizational change and transition • Managed integration of over 300 software engineers into the business • Designed and implemented organizational right-sizing initiatives; recognized for flawless design and execution of organizational structure with 6 layers and average of 8 spans ahead of schedule • Facilitated closing of 350-employee business unit without major employee relations issues
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Assurant
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United States
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Insurance
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700 & Above Employee
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Training Specialist
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Feb 2003 - Feb 2005
• Designed and launched successful customer service training campaign • Designed, developed and delivered training and development programs to associates in U.S., Canada and Latin America. • Served as internal consultant to business managers on development needs for associates. • Designed and launched successful customer service training campaign • Designed, developed and delivered training and development programs to associates in U.S., Canada and Latin America. • Served as internal consultant to business managers on development needs for associates.
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Education
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Fielding Graduate University
Master's Certificate, Evidence Based Coaching -
Fielding Graduate University
MA OMD, Organizational Managment and Development -
Universidad Interamericana de Puerto Rico
Bachelor of Business Administration (BBA)
Community
