Experience

Angel Trains

• United Kingdom
• Rail Transportation
• 100 - 200 Employee

• Team Support

  • Apr 2022 - Present



c2c (Trenitalia c2c Ltd)

• United Kingdom
• Rail Transportation
• 100 - 200 Employee

• Office Manager/ Administrative Assistant

  • Jul 2012 - May 2022

  ● Managing all office areas to ensure an effective communication both internally and externally● Communicating with contractors and vendors to place and receive orders, request maintenance services, and deliver instruction on behalf of office management.● Making travel arrangements for management and executive staff, incl hotel/or restaurant bookings ● Ad hoc reception duties incl greeting incoming visitors in a professional manner and providing friendly, knowledgeable assistance and office experience.● Overseeing office inventory by restocking supplies and submitting purchase orders.● Ad hoc PA cover such as helping directors with monthly expense claims and manage the senior partner’s diary including scheduling meetings, preparing draft replies to emails, contacting clients/suppliers and liaise on with stakeholders● Supporting social events such as birthdays and leavings drinks organisation ● Ensuring smooth day-to-day running of the office● Providing human recourses support in coordination to ensure timely processing of HR related tasks such as recruiting support, interview scheduling, new starters and leavers arrangements ● Providing support to various teams and departments within the Head Office environment Show less

• Operational Risk Analyst

  • Dec 2007 - Jun 2012

  ● Achieved improvement in the Safety performance reporting tools by suggesting and implementing new formatting and strong liaise on with other parts of the business● Monitored multiple databases to keep track of all company data logs and systems● Analysed departmental documents for appropriate distribution and filing.



Royal Automobile Club

• United Kingdom
• Hospitality
• 200 - 300 Employee

• Assistant Restaurant Manager

  • Jun 2002 - Nov 2007

  ● Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy. ● Managed in-person and telephone guest inquiries, customer service requests and reservations ● Kept track of event finances, including initial deposits, due payments, and final balances. ● Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness ● Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy. ● Managed in-person and telephone guest inquiries, customer service requests and reservations ● Kept track of event finances, including initial deposits, due payments, and final balances. ● Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness